TfL Rail rail announcements request

Josh Rubio made this Freedom of Information request to Transport for London

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was refused by Transport for London.

Dear Transport for London,

May I request a copy, in whatever format, of your train station announcements audio files?

To save time and resources, I only require announcements voiced by the name of ‘Anne’, who voices the announcements at stations from London Liverpool Street to Shenfield.

My request kindly asks for individual recordings, such as;
- platform numbers ‘Platform X for the...’ & ‘The next train to arrive at platform X will be the..’
- station names and destinations ‘ ‘..Service to Shenfield’
- calling points ‘..Calling at..’
- train times ‘(Time)’
- delay/cancellation reasons ‘This is due to’ & ‘May I have your attention please on platform X..’
- delay eta ‘..Is delayed by approximately X minutes’
- miscellaneous things such as;
- platform alterations ‘This is a platform alteration..’
- security and safety messages ‘This is a security announcement. If you see something..’ (61016)
- current location of train ‘This train is currently at/between’
- Fast/non stop train ‘The train now approaching platform X does not stop here..’

These are just a few examples of the sort of announcements I am wishing to obtain. I could not possibly list them all but hopefully you get an idea of what I am after.

As an adhoc request, would it be possible to obtain any (offline) software TfL use to make their announcements?

Yours faithfully,

Josh Rubio

FOI, Transport for London

Dear Mr Rubio

 

TfL Ref: FOI-3844-1920

 

Thank you for your email received by Transport for London (TfL) on 12
March 2020.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

However, before we process your request we will need your postal address
so that we can arrange for the recordings to be posted to you on a CD.
Please email it to us directly at FOI ‘at’ TfL.gov.uk.

 

Please note that the 20 working day deadline for responding to your
request will depend on when we receive your postal address to allow us to
process your request.

 

If we hear nothing further from you by 7 April 2020 your response will be
treated as a new request.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

show quoted sections

Dear TfL Rail,

Thank you for replying to my request.

I have sent an email containing my address and am looking forward to seeing what is included on the CD. Hopefully there will be a lot of individual recordings.

Yours sincerely,

Josh Rubio

FOI, Transport for London

Dear Mr Rubio

I can confirm we have received your postal address and will process your request accordingly.

Yours sincerely

Eva Hextall
FOI Case Officer

show quoted sections

“Dear Mr Rubio

I can confirm we have received your postal address and will process your request accordingly.

Yours sincerely

Eva Hextall
FOI Case Officer”

(New message below)

Dear TfL Rail,

Can I get confirmation that the CD has been posted and is currently on the way? I just want to clarify at what stage we are currently at.

Just so that I am not hopelessly waiting each day for the post to arrive.

Many thanks

Josh Rubio.

FOI, Transport for London

Dear Mr Rubio

 

Thank you for your email.

 

The statutory deadline to respond to your request is 16 April 2020. In the
current circumstances, it is unlikely you will receive a response before
this date.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

 

show quoted sections

FOI, Transport for London

1 Attachment

Dear Mr Rubio

 

TfL Ref: FOI-3844-1920

 

Thank you for your email received by Transport for London (TfL) on 12
March 2020.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm that we do hold the information you require

 

However, we are refusing your request under section 14(1) of the Act. We
consider that providing the requested information would place an
unreasonable burden on us at this time. As you will be aware, it is
essential for London, and in particular for all critical workers, that we
continue to provide a safe transport network that enables them to make the
journeys they need to and our staff are working hard to support them and
protect all Londoners. We consider that answering this request would
represent a disproportionate effort and would require the redirection of
limited specialist resources and the attention of staff away from their
core functions who could be supporting other essential activity.

 

We do wish to clarify that whilst we consider that your request falls
under section 14(1) of the FOI Act, this does not reflect a conclusion
that it has been your intention to place an undue burden on our resources.

 

On the specific application of section 14(1) we have been steered by the
ICO guidance on the use of that exemption that can be found on its website
here:
[1]https://ico.org.uk/media/1198/dealing-wi...

 

To be clear, it is the current context in which the request has been made
that is central to our decision to apply the exemption set out in section
14(1) in response to your request.

 

We have responded to several hundred requests for audio recordings over
many years. However, due to alternative working arrangements aligned with
the Government’s measures to tackle the coronavirus, the FOI Case
Management Team do not currently have access to the necessary hardware
required to create CDs of audio announcements in response to FOI requests
and so we are unable to process these requests remotely.

 

Additionally, whilst we have also explored alternative technological
solutions, it is an unavoidable consequence that processing requests of
this nature would require critical employees to be diverted from their
operational responsibilities and, in the current circumstances, we
consider that our priority must remain on providing and maintaining an
effective transport system to essential workers across the capital and
that our limited resources are utilised as effectively as possible to
ensure that happens. That is why we are refusing your request under s14 of
the FOI Act.

 

The Government has announced a series of measures to tackle the
coronavirus. It is essential for London, and in particular for all
critical workers, that we continue to provide a safe transport network
that enables them to make the journeys they need to.

 

In current circumstances, we are not able to answer FOI requests readily
and we ask that you please do not make a request to us at present. Should
you wish to submit a new request please note that our response time will
be affected by the current situation and so you may wish to reconsider the
timing of this request.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

show quoted sections

Dear TfL Rail,

Thank you for your response.

I understand that a lot of staff and resources are not available right now so I will consider making a new request once the Coronavirus situation is over and when things have returned to normal.

Hopefully there shouldn’t be a problem processing my request under the normal circumstances.

Yours sincerely,

Josh Rubio