TfL Ambassadors

Dear Mr Milne

TfL Ref: 1313-2223

Thank you for your request received by Transport for London (TfL) on 24 August 2022. Please accept my apologies for the delay in acknowledging your correspondence.

We will aim to issue a response by 21 September 2022 in accordance with the Freedom of Information Act 2000 and our information access policy.

We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the www.tfl.gov.uk website. We will not publish your name and we will send a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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Dear Mr Milne

TfL Ref: 1313-2223

Thank you for your request received by us on 27 August 2022 asking for
information about TfL Ambassadors.

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm that we hold the information you require. You asked for the
following information:

I am writing in relation to FOI-1053-2223, which was made public on the
site WhatDoTheyKnow.

The request was rejected by yourselves under Section 8 (1)(b) of the FOI
Act. I would like to make a new request, noting that I have no relation to
the third party who made the previous request, because the information
they asked for is of interest to me too.

Please could you answer the following:

1) On Sunday 31st July, three TfL Ambassadors signed in for their shift at
Wembley Park or Wembley Central stations after the advertised arrival time
for the shift. Please provide the exact figure that they will be paid for
this shift, including the percentage difference in comparison to all other
Ambassadors that signed in on time, and any other form of sanction (such
as an email warning or ban from future shifts) that these three
Ambassadors received.

2) On the same date, two TfL Ambassadors failed to attend their shift. In
response to FOI-1053-2223, you said "We also reserve the right to preclude
TfL Ambassadors from booking further shifts if there is reason to do so".
Has this sanction been imposed for these two Ambassadors? If not, what
alternative sanctions have been imposed?

3) On the same date, at least one TfL Ambassador was completing a shift
during their working hours, was registered as sick, or was on annual leave
as shown on SAP. What sanction(s) are you imposing on these Ambassadors
specifically?

The following questions are not in relation to FOI-1053-2223.

4) Please provide the exact number of shifts completed by the ten TfL
Ambassadors who have completed the highest number of licensed shifts since
1st January 2022. Additionally, please provide their job titles.

5) Please provide the total reward payments made to these ten TfL
Ambassadors over the same period.

I can confirm that we do hold the information you require. However, in
accordance with TfL’s obligations under the General Data Protection
Regulation (GDPR), we are not obliged to supply the information you have
requested as it is subject to the statutory exemption to the right of
access to information of Section 40 of the Act.

Providing the level of detail you have requested in could allow for these
individuals to be identified. Disclosure of this personal data would be a
breach of the legislation, specifically the first principle which requires
all processing of personal data to be fair and lawful. It would not be
fair to disclose this personal information when the individuals have no
expectation it would be disclosed and TfL has not satisfied one of the
conditions which would make the processing ‘fair’.

This exemption to the right of access to information is an absolute
exemption and not subject to an assessment of whether the public
interest favours use of the exemption.

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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Dear Blair

TfL Ref: 1388-2223

Thank you for your request received by Transport for London (TfL) on 6 September 2022. Please accept my apologies for the delay in acknowledging your correspondence.

We will aim to issue a response by 3 October 2022 in accordance with the Freedom of Information Act 2000 and our information access policy.

We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the www.tfl.gov.uk website. We will not publish your name and we will send a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

TfL RESTRICTED

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Dear Mr Milne

TfL Ref: 1388-2223

Thank you for your email received by us on 6 September 2022 asking for
information about Transport for London ambassadors following your previous
request for information, reference: 1313-2223.

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy.
You asked for:

 1. How many Licensed TfL Ambassadors have been paid less than the
advertised full amount for their shift?
 2. Please provide the most common reason for this decrease in pay.
 3. How many Licensed TfL Ambassadors have been paid more than the
initially advertised amount for their shift?  
 4. Please provide the most common reason for this increase in pay.
 5. Please provide the mean, median and maximum sum of reward payments
made to each Licensed TfL Ambassador.
 6. Please provide the mean, median and maximum number of licensed shifts
completed by each TfL Ambassador

Unfortunately, to provide the information you have requested would exceed
the ‘appropriate limit’ of £450 set by the Freedom of Information
(Appropriate Limit and Fees) Regulations 2004.

To locate, extract and collate the information you have requested we would
need to manually search though every individual single pay report, with
each one containing hundreds of shifts per report, and individually
identify any shifts with pay alterations, as well as collate the amounts
awarded to TfL Ambassadors generally to calculate the averages you have
requested.. The most common reason for a decrease in pay would be due to
lateness/an amendment in working hours. The most common reason for an
increase would be if a TfL Ambassador has been asked to work a longer
shift than they were booked to work - usually at the request of the
station staff/event organisers if the event is extremely busy and they
need more assistance than originally expected.

Under section 12 of the FOI Act, we are not obliged to comply with a
request if we estimate that the cost of determining whether we hold the
information, locating and retrieving it and extracting it from other
information would exceed the appropriate limit. This is calculated at £25
per hour for every hour spent on the activities described.

To help bring the cost of responding to your request within the £450
limit, you may wish to consider narrowing its scope so that we can more
easily locate, retrieve and extract the information you are seeking. If
you want to refine your request or make a Freedom of Information Act
request in future, please bear in mind that the Freedom of Information Act
allows you to request recorded information held by us.

Although your request can take the form of a question, rather than a
request for specific documents, we do not have to answer your question if
it would require the creation of new information or the provision of a
judgement, explanation, advice or opinion that was not already recorded at
the time of your request.

Please note that we will not be taking further action until we receive
your revised request.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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