Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

NOTE: Please do not edit the subject line when replying to this email. If
you have a processing request, please ensure you quote that reference in
your emails to us.

DEAR R Hughes

Freedom of information request - FOI/6764

Subject: Tenure and household make up of Regina Road, SE25

We are just emailing you to update you on your open Information Request.
We are currently in the process of updating our systems and part of this
update will mean that your open Information Request has been assigned a
new reference: FOI/6764

Thank you in advanced for your patients patience and whilst we will
continue top process your request. We will issue a response or update to
you as soon as we are able.

Unfortunately, the Council is currently experiencing a delay in our
response times due to demand and resource. As an organisation we are aware
of our legal duties under the legislation and are making every effort to
improve our position and respond to requests within our statutory
timeframes as quickly as possible. All requests are being monitored and
continually reviewed to provide you with an expected date for disclosure.
London Borough of Croydon takes its role as a Data Controller seriously
and would like to thank you for your continued patience and understanding
whilst we improve our service to you.

 
Kind Regard

Information Management Team

Croydon Digital Services

Assistant Chief Executive Directorate

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

NOTE: Please do not edit the subject line when replying to this email. If
you have a processing request, please ensure you quote that reference in
your emails to us.

Dear R Hughes

FOI/6764

Subject: Tenure and household make up of Regina Road, SE25

Thank you for your e-mail. Please accept our apologies for the delay in
responding to you. 

We can confirm that the relevant service who hold this information are
working on your request and are aware of the urgency and that it is now
overdue.  We are monitoring its progress and as soon as we receive this
information from them we forward this onto you. 

Should we have any further delays we will keep you informed.

Further information about your rights to information is available from the
Information Commissioner's Office at www.ico.org.uk

Kind Regard

Information Management Team

Croydon Digital Services

Assistant Chief Executive Directorate

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

NOTE: Please do not edit the subject line when replying to this email. If
you have a processing request, please ensure you quote that reference in
your emails to us.

Dear R Hughes

FOI/6764

Subject: Tenure and household make up of Regina Road, SE25

Freedom of Information request or EIR

Thank you for your recent request for information. This is to inform you
that we are unable to answer your request based on what you have
requested.

Your Request:

"Please would you confirm the below information relating to Regina Road
Estate:

Tenure make up:

1. Number of residents that are currently living in Regina Road Estate as
temporary accommodation

2.  Number of residents in Regina Road estate that are leaseholders

3. Number of residents in Regina Road estate are secure tenants

4. Number of residents in Regina Road estate that are introductory tenants

Temporary accommodation information relating to Regina Road:

5. Number of these households have been on the housing register for over 1
year

6. Household make up of temporary accommodation households in Regina Road
estate"

Could you please clarify in greater detail exactly the information you are
requesting. Specifically, we need to know if this is in relation to the
consultation area or the whole of the estate – if so, is it just the
properties on Regina road, or the Regina road estate, as this includes
sunny bank and Adair close.

If this is about the whole estate it will involve a very large piece of
work which has been estimated by our tenancy officers to likely take more
than the 18 hours to compile the information and thus engage Section 12
exemption of the FOIA.

If it is the consultation area (191 properties), we should be able answer
all but question 6 as we also need to understand what this question is
asking so please clarify what you mean by "make-up of households" in terms
of what data you are looking to receive for this.

Kindly be informed that the time for processing your request stops until
we hear from you.  Please quote the above reference in your correspondence
with us. In some circumstances a fee may be payable and if that is the
case, either myself or a colleague will let you know the likely charges
before proceeding.

If we do not hear from you within the next 20 working days we will close
your request.

Please provide your clarification by responding to this email. Please do
not amend the Subject line.

Kind Regard

Information Management Team

Croydon Digital Services

Assistant Chief Executive Directorate

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

Dear R Hughes

Request FOI/6764

Freedom of Information Request

Your request has been considered under the provisions of the Freedom of
Information Act. Please accept our apologies for the lengthy delay in
responding to you. Specifically, you have requested the following
information:

Please would you confirm the below information relating to Regina Road
Estate:

Tenure make up:

1. Number of residents that are currently living in Regina Road Estate as
temporary accommodation

2.  Number of residents in Regina Road estate that are leaseholders

3. Number of residents in Regina Road estate are secure tenants

4. Number of residents in Regina Road estate that are introductory tenants

Temporary accommodation information relating to Regina Road:

5. Number of these households have been on the housing register for over 1
year

6. Household make up of temporary accommodation households in Regina Road
estate

After clarification -

Please provide information relevant to the consultation area only and
including the temporary accommodation within the consultation area
properties.

With regards to question 6, household make up would mean adults,
dependants and non-dependants in the household and any disabled members of
the household.

Our response –

Tenure make up:

1. Number of residents that are currently living in Regina Road Estate as
temporary accommodation – 1 – in communications to make secure.

2. Number of residents in Regina Road estate that are leaseholders - 25

3. Number of residents in Regina Road estate are secure tenants – 126

4. Number of residents in Regina Road estate that are introductory tenants
– 4 (these are assumed secure as we no longer grant 5 year flexi
tenancies)

Temporary accommodation information relating to Regina Road:

5. Number of these households have been on the housing register for over 1
year – 1

6. Household make up of temporary accommodation households in Regina Road
estate – Tenant and Dependent child

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[1]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act you may ask for an internal review. 
This should be submitted to us within 40 working days of this response. 
You can do this by outlining the details of your complaint by:

Email:        [Croydon Borough Council request email]

Writing:     Information Team

London Borough of Croydon

Bernard Weatherill House

7^th Floor - Zone B

8 Mint Walk

Croydon CR0 1EA

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire   SK9 5AF

Yours sincerely 

Croydon Council

References

Visible links
1. https://croydon.disclosure-log.co.uk/