Tenant Complaints
Dear Gwynedd Council,
Please can you provide the below information:
1. The number of complaints to the council about damp and mould concerns from tenants in the privately-rented sector
2. Of the above, how many received a visit from Environmental Health?
3. The number of complaints to the council about damp and mould concerns from tenants in the socially-rented sector
4. Of the above, how many received a visit from Environmental Health?
Please can you provide an annual breakdown up to the last ten years (2013).
Yours faithfully,
Florence Wood
Rhyddid Gwybodaeth / Freedom of Information
Dear Florence Wood,
Freedom of Information (ref 120)
Thank you for your recent request under the Freedom of Information Act
2000.
Your request has been passed to me to process and I can confirm that it
has been logged under the reference number 120.
The Council may take up to 20 working days, from the date of receipt, to
respond to your request. You should therefore receive the information you
have requested, subject to the application of any exemptions permitted
under the Act, by 20/06/2023. If you require further information please
contact me by phone on 01286 679468 or by emailing
[1][email address].cymru by quoting the reference number above.
Yours sincerely,
Rhian Jones
-------------------------------------------------------------
Mae'r e-bost hwn ac unrhyw atodiad iddo yn gyfrinachol ac fe'i bwriedir ar
gyfer y sawl a enwir arno yn unig. Gall gynnwys gwybodaeth freintiedig. Os
yw wedi eich cyrraedd trwy gamgymeriad ni ellwch ei gopio, ei ddosbarthu
na'i ddangos i unrhyw un arall a dylech gysylltu â'r anfonwr ar unwaith.
Mae unrhyw gynnwys nad yw'n ymwneud â busnes swyddogol y corff sy'n anfon
yr e-bost yn bersonol i'r awdur.
Gall cynnwys yr e-bost hwn gael ei ddatgelu yn unol â gofynion
deddfwriaeth mewn perthynas â prosesu a rheoli data, sydd yn cynnwys y
GDPR, Deddf Diogelu Data 2018 a Deddf Rhyddid Gwybodaeth 2000.
Arbedwch bapur, ynni ac arian - Peidiwch argraffu'r neges yma oni bai ei
bod yn hollol angenrheidiol.
Save paper, energy and money - Do not print this message unless it is
absolutely necessary.
References
Visible links
1. mailto:[email address].cymru
Dear Florence Wood,
Freedom of Information (Ref 120)
Thank you for your recent request. Please see attached for the information requested:
The disclosed information may contain copyright material, and notwithstanding Gwynedd Council’s disclosure the document may still be copyright protected. It is important for you to respect any copyright status that may attach to a particular document. Fair dealing provisions allow information to be used in certain ways without infringing copyright. This allows the contents to be debated publicly. Fair dealing allows disclosure to serve the public interest of increasing accountability and transparency. Of particular importance is the provision which allows the criticism, review or news reporting of copyright information.
A detailed account of the provisions may be found in the Guidance Note 20201023 “Intellectual property rights and disclosures under the FOIA” on the Information Commissioner’s website
Complaints
If you are unhappy with the way the Council has handled your request, you may ask for an internal review. Please contact me if you require an internal review of your case. An internal review will be conducted by the Monitoring Officer or Head of Service and we will aim to respond within 20 working days. However, if we are unable to complete the review by this date, we will advise you accordingly.
If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. Please see below for the contact details:
Information Commissioner’s Office
2nd Floor
Churchill House
Churchill Way
Cardiff
CF102HH
Telephone: 02920 678400
Email: [email address]
Fax: 02920 678399
Yours sincerely,
Lisa Marie Williams
Cefnogaeth Gorfforaethol/Corporate Support
-------------------------------------------------------------
Mae'r e-bost hwn ac unrhyw atodiad iddo yn gyfrinachol ac fe'i bwriedir ar gyfer y sawl a enwir arno yn unig. Gall gynnwys gwybodaeth freintiedig. Os yw wedi eich cyrraedd trwy gamgymeriad ni ellwch ei gopio, ei ddosbarthu na'i ddangos i unrhyw un arall a dylech gysylltu â'r anfonwr ar unwaith.
Mae unrhyw gynnwys nad yw'n ymwneud â busnes swyddogol y corff sy'n anfon yr e-bost yn bersonol i'r awdur.
Gall cynnwys yr e-bost hwn gael ei ddatgelu yn unol â gofynion deddfwriaeth mewn perthynas â prosesu a rheoli data, sydd yn cynnwys y GDPR, Deddf Diogelu Data 2018 a Deddf Rhyddid Gwybodaeth 2000.
Arbedwch bapur, ynni ac arian - Peidiwch argraffu'r neges yma oni bai ei bod yn hollol angenrheidiol.
Save paper, energy and money - Do not print this message unless it is absolutely necessary.
Dear Rhyddid Gwybodaeth,
Do you have the information kept in a broader sense, such as complaints due to disrepair?
Yours sincerely,
Florence Wood
Good morning,
"We can advise you how many housing health and safety rating system inspections and/or complaints were received within any given 12 month period, and the number of a specific hazard identified such as dampness or any of the other 29 hazards.
If this is what you require please rephrase the question to reflect the number of dampness hazards identified within any given 12 month period."
Kind regards
Lisa Marie Williams
Cefnogaeth Gorfforaethol/Corporate Support
-----Neges Wreiddiol/Original Message-----
Oddi wrth: Florence Wood <[FOI #982774 email]>
Anfonwyd: Dydd Llun, 5 Mehefin 2023 16:03
At: Rhyddid Gwybodaeth <[Gwynedd Council request email]>
Pwnc: Re: Freedom of information request T120
Rhybudd / Caution: Mae’r neges hon yn tarddu o du allan i’r sefydliad. Cymerwch bwyll wrth glicio unrhyw ddolen neu atodiad. This message originated outside your organisation. Exercise caution when clicking links or opening attachments.
Dear Rhyddid Gwybodaeth,
Do you have the information kept in a broader sense, such as complaints due to disrepair?
Yours sincerely,
Florence Wood
Dear Rhyddid Gwybodaeth,
1. The number of housing health and safety rating system inspections and/or complaints to the council about a specific hazard from tenants in the privately-rented sector
2. Of the above, how many received a visit from Environmental Health?
3. The number of housing health and safety rating system inspections and/or complaints to the council about a specific hazard from tenants in the socially-rented sector
4. Of the above, how many received a visit from Environmental Health?
Please can you provide an annual breakdown up to the last ten years (2013).
Yours sincerely,
Florence Wood
Rhyddid Gwybodaeth / Freedom of Information
Dear Florence Wood,
Freedom of Information (ref 203)
Thank you for your recent request under the Freedom of Information Act
2000.
Your request has been passed to me to process and I can confirm that it
has been logged under the reference number 203.
The Council may take up to 20 working days, from the date of receipt, to
respond to your request. You should therefore receive the information you
have requested, subject to the application of any exemptions permitted
under the Act, by 17/07/2023. If you require further information please
contact me by phone on 01286 679468 or by emailing
[1][email address].cymru by quoting the reference number above.
Yours sincerely,
Rhian Jones
-------------------------------------------------------------
Mae'r e-bost hwn ac unrhyw atodiad iddo yn gyfrinachol ac fe'i bwriedir ar
gyfer y sawl a enwir arno yn unig. Gall gynnwys gwybodaeth freintiedig. Os
yw wedi eich cyrraedd trwy gamgymeriad ni ellwch ei gopio, ei ddosbarthu
na'i ddangos i unrhyw un arall a dylech gysylltu â'r anfonwr ar unwaith.
Mae unrhyw gynnwys nad yw'n ymwneud â busnes swyddogol y corff sy'n anfon
yr e-bost yn bersonol i'r awdur.
Gall cynnwys yr e-bost hwn gael ei ddatgelu yn unol â gofynion
deddfwriaeth mewn perthynas â prosesu a rheoli data, sydd yn cynnwys y
GDPR, Deddf Diogelu Data 2018 a Deddf Rhyddid Gwybodaeth 2000.
Arbedwch bapur, ynni ac arian - Peidiwch argraffu'r neges yma oni bai ei
bod yn hollol angenrheidiol.
Save paper, energy and money - Do not print this message unless it is
absolutely necessary.
References
Visible links
1. mailto:[email address].cymru
Good afternoon,
"Is there any particular hazard out of the 29 you are referring to or are you asking for the combined number of inspections carried out annualy for the past 10 years?
In addition, we cannot differentiate between social housing complaint or private.
Please clarify further"
Kind regards
Lisa Marie Williams
Cefnogaeth Gorfforaethol/Corporate Support
-------------------------------------------------------------
Mae'r e-bost hwn ac unrhyw atodiad iddo yn gyfrinachol ac fe'i bwriedir ar gyfer y sawl a enwir arno yn unig. Gall gynnwys gwybodaeth freintiedig. Os yw wedi eich cyrraedd trwy gamgymeriad ni ellwch ei gopio, ei ddosbarthu na'i ddangos i unrhyw un arall a dylech gysylltu â'r anfonwr ar unwaith.
Mae unrhyw gynnwys nad yw'n ymwneud â busnes swyddogol y corff sy'n anfon yr e-bost yn bersonol i'r awdur.
Gall cynnwys yr e-bost hwn gael ei ddatgelu yn unol â gofynion deddfwriaeth mewn perthynas â prosesu a rheoli data, sydd yn cynnwys y GDPR, Deddf Diogelu Data 2018 a Deddf Rhyddid Gwybodaeth 2000.
Arbedwch bapur, ynni ac arian - Peidiwch argraffu'r neges yma oni bai ei bod yn hollol angenrheidiol.
Save paper, energy and money - Do not print this message unless it is absolutely necessary.
Dear Florence Wood,
Freedom of Information (Ref 203)
Thank you for your recent request. Please see below for the information requested:
We only recorded the number of HHSRS inspections that resulted from a complaint, including revisits prior to 2020. After 2020 we were able to record the number of initial HHSRS inspections following a complaint.
2013 - Data unavailable
2014 - Data unavailable
2015 - 234 Initial and revisits
2016 - 267 Initial and revisits
2017 - 200 Initial and revisits
2018 - 141 Initial and revisits
2019 - 132 Initial and revisits
2020 - 81 Initial HHSRS following complaint
2021 - 82 Initial HHSRS following complaint
2022 - 67 Initial HHSRS following complaint
2023 - 32 Initial HHSRS following complaint
The disclosed information may contain copyright material, and notwithstanding Gwynedd Council’s disclosure the document may still be copyright protected. It is important for you to respect any copyright status that may attach to a particular document. Fair dealing provisions allow information to be used in certain ways without infringing copyright. This allows the contents to be debated publicly. Fair dealing allows disclosure to serve the public interest of increasing accountability and transparency. Of particular importance is the provision which allows the criticism, review or news reporting of copyright information.
A detailed account of the provisions may be found in the Guidance Note 20201023 “Intellectual property rights and disclosures under the FOIA” on the Information Commissioner’s website
Complaints
If you are unhappy with the way the Council has handled your request, you may ask for an internal review. Please contact me if you require an internal review of your case. An internal review will be conducted by the Monitoring Officer or Head of Service and we will aim to respond within 20 working days. However, if we are unable to complete the review by this date, we will advise you accordingly.
If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. Please see below for the contact details:
Information Commissioner’s Office
2nd Floor
Churchill House
Churchill Way
Cardiff
CF102HH
Telephone: 02920 678400
Email: [email address]
Fax: 02920 678399
Yours sincerely,
Lisa Marie Williams
Cefnogaeth Gorfforaethol/Corporate Support
-------------------------------------------------------------
Mae'r e-bost hwn ac unrhyw atodiad iddo yn gyfrinachol ac fe'i bwriedir ar gyfer y sawl a enwir arno yn unig. Gall gynnwys gwybodaeth freintiedig. Os yw wedi eich cyrraedd trwy gamgymeriad ni ellwch ei gopio, ei ddosbarthu na'i ddangos i unrhyw un arall a dylech gysylltu â'r anfonwr ar unwaith.
Mae unrhyw gynnwys nad yw'n ymwneud â busnes swyddogol y corff sy'n anfon yr e-bost yn bersonol i'r awdur.
Gall cynnwys yr e-bost hwn gael ei ddatgelu yn unol â gofynion deddfwriaeth mewn perthynas â prosesu a rheoli data, sydd yn cynnwys y GDPR, Deddf Diogelu Data 2018 a Deddf Rhyddid Gwybodaeth 2000.
Arbedwch bapur, ynni ac arian - Peidiwch argraffu'r neges yma oni bai ei bod yn hollol angenrheidiol.
Save paper, energy and money - Do not print this message unless it is absolutely necessary.
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