Thank you for contacting Bradford Metropolitan District Council
Information Governance Team.  We confirm that we have received your
correspondence.

If you have submitted a Freedom of Information or Environmental
Information Regulation request – we will respond to your request in
accordance with the appropriate legislation (20 working days). 

If we require further information from you before we process your request,
we will contact you directly to ask for this. 

Bradford Metropolitan District Council is registered with the Information
Commissioners Office (ICO) under the provisions of the Data Protection Act
2018.  If you would like further information please click on the following
link: [1]Privacy notice | Bradford Council

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1. https://www.bradford.gov.uk/privacy-noti...

Dear Ms Johnson

I refer to your request dated 28^th August 2019 under the Freedom of
Information Act asking to supply the following information:

Please could you provide me with the following information:

- temporary agency labour spend on call centre/ contact centre spend in
the last 12 months.

The Council does not employ agency staff for the contact centre

- a breakdown of the agencies that you used for call centre/ contact
agency staff.

N/A

- do you recruit via PSL, Master Vendor, Vendor Neutral Managed Solution?

N/A

In accordance with the Freedom of Information Act, if you are not
satisfied with the reply to your request you can ask for a review. A
request for a review must be submitted within 40 working days by emailing
us at [1][Bradford City Council request email] or by writing Information Governance Team,
City of Bradford Metropolitan District Council, 1st Floor, Britannia
House, Hall Ings, Bradford, West Yorkshire, BD1 1HX.

If you are still not satisfied with the outcome of the internal review you
have the right of appeal to the Information Commissioner who can be
contacted at: Information Commissioner’s Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113  URL: [2]www.ico.org.uk.

Bradford Council is registered with the Information Commissioners Office
(ICO) under the provisions of the Data Protection Act 2018. The Council
takes its responsibilities under the Act very seriously.  To find out more
on how we handle your information, please click on the following link:
[3]https://www.bradford.gov.uk/privacy-notice

Kind Regards

Amanda Lyth

Information Governance Officer

Tel 01274 431322

1^st Floor, Britannia House, Hall Ings, BD1 1HX 

City of Bradford Metropolitan District Council

Department of Corporate Resources

For Freedom of Information requests, please visit our website
[4]http://www.bradford.gov.uk/foi before you submit a request as you may
find the information and data that you want in the data that we already
publish in our Publication Scheme.  The Scheme has a significant amount of
information which is available to you, without the need for a specific
request, and describes how we work and how to obtain information published
by our various departments.

‘This email, and any attachments, may contain Protected or Restricted
information and is intended solely for the individual to whom it is
addressed. It may contain sensitive or protectively marked material and
should be handled accordingly. If this email has been misdirected, please
notify the author immediately. If you are not the intended recipient you
must not disclose, distribute, copy, print or rely on any of the
information contained in it or attached, and all copies must be deleted
immediately. Whilst we take reasonable steps to try to identify any
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viruses which our anti-virus software has failed to identify. You should
therefore carry out your own anti-virus checks before opening any
documents. Bradford Council will not accept any liability for damage
caused by computer viruses emanating from any attachment or other document
supplied with this email. Emails may be subject to recording and / or
monitoring in accordance with relevant legislation.’

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