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Temporary Labour Spend

Ellyn Johnson made this Freedom of Information request to Barnsley Metropolitan Borough Council

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Dear Barnsley Metropolitan Borough Council,

Please could you provide me with the following information:

- temporary agency labour spend on call centre/ contact centre spend in the last 12 months.
- a breakdown of the agencies that you used for call centre/ contact agency staff.
- do you recruit via PSL, Master Vendor, Vendor Neutral Managed Solution?

Yours faithfully,

Ellyn Johnson

Information Requests, Barnsley Metropolitan Borough Council

Good afternoon Ellyn,

Ref: FOIA4315

Re: Request for Information – Freedom of Information Act 2000

Thank you for your request for information about temporary agency labour spend on our call centre/contact centre in the last 12 months.

Your email request was received on 28 August 2019 and I am dealing with it under the terms of the Freedom of Information Act 2000

Your request will be processed as soon as possible, and we will try to provide the information within 20 working days as required. The deadline date when the information should be available to you is 25 September 2019.

In some circumstances a fee may be payable and if that is the case, I will let you know the likely charges before proceeding.

If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future communications.

Thank you

Cathryn Copley
Customer Feedback & Improvement Officer
Business Improvement, Human Resources & Communications
Core Services Directorate
Westgate Plaza One
Barnsley MBC
C/O Corporate Mail Room
PO Box 634
Barnsley
S70 9GG

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Information Requests, Barnsley Metropolitan Borough Council

1 Attachment

Good Afternoon,

Please find attached the response to your recent FOI request.

Regards,

Tom Grierson

Customer Feedback and Improvement Officer
Customer Feedback, Information and Improvement Team
Core Services Directorate

Mail: Barnsley MBC, Feedback and Improvement Team, PO Box 634, Barnsley, S70 9GG
Tel: 01226 770770

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