Temporary Labour Spend

Response to this request is long overdue. By law, under all circumstances, Richmondshire District Council should have responded by now (details). You can complain by requesting an internal review.

Dear Richmondshire District Council,

Please could you provide me with the following information:

- temporary agency labour spend on call centre/ contact centre spend in the last 12 months.
- a breakdown of the agencies that you used for call centre/ contact agency staff.
- do you recruit via PSL, Master Vendor, Vendor Neutral Managed Solution?

Yours faithfully,

Ellyn Johnson

Richmondshire District Council

Dear Sir/Madam

Freedom of Information Act 2000 - Information request 148699

I acknowledge your request for information received on 04/Sep/2019. Your
reference number is 148699.

Your request is being considered and you will receive the information
requested within the statutory timescale of 20 working days as defined by
the Freedom of Information Act 2000, subject to the information not being
exempt or containing a reference to a third party. If you require the
information in alternative formats, e.g. a different language, audio
format, or in large print, please let me know.

For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, including your rights of appeal.

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not to
release the information to you. You will be informed if this is the case.

If you have any queries or concerns, please contact
[1][email address]

Further information is also available from the Information Commissioner at
[2]ico.org.uk

Yours sincerely

Senior Information Manager

References

Visible links
1. mailto:[email address]
2. https://ico.org.uk/

Richmondshire District Council

Dear Sir/Madam

Freedom of Information Act 2000 - Information request 148699

Your request for information has now been considered and the information
requested is below.

Information disclosed:

Request:

1. temporary agency labour spend on call centre/ contact centre spend in
the last 12 months.

2. a breakdown of the agencies that you used for call centre/ contact
agency staff.

3. do you recruit via PSL, Master Vendor, Vendor Neutral Managed Solution?

Response:

1. Nil

2. N/A

3. N/A

If you are dissatisfied with this response, and believe Richmondshire
District Council has not complied with legislation, please ask for an
internal review. Please quote reference number 148699.

You may apply directly to the Information Commissioner for a decision at
[1]ico.org.uk. Generally, the ICO cannot make a decision unless you have
exhausted the council’s complaints procedure.

The information provided in response to your request is copyright
Richmondshire District Council unless otherwise endorsed. Granting access
to this information under the Freedom of Information Act does not permit
you to re-use the information for commercial purposes, or to photocopy or
reproduce the information in any form.

If you wish to re-use the information, you need to apply for a licence by
contacting [2][email address]. You may be
required to pay a fee or comply with conditions for permitted re-use.

Yours sincerely

Senior Information Manager

References

Visible links
1. https://ico.org.uk/
2. mailto:[email address]