This is an automated response to let you know that your email has been
received by the Student Loans Company Limited ("SLC").

SLC's Freedom of Information Office is only able to deal with requests for
information under the Freedom of Information Act 2000 ("FOIA"). If your
email relates to a request for information under the FOIA, a separate
acknowledgement will be issued with a request reference.

If your email is in relation to a student finance application or account
enquiry, and you have provided sufficient details to identify your account,

your email will be passed to the relevant department. Alternatively,
please contact us using the customer contact details available at
https://www.gov.uk/government/organisati....

If your email is not a customer enquiry then it has been passed to the
relevant department.

SLC's Freedom of Information Office is unable to advise response timescales

for other departments.

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Dear Jackson
Thank you for your email dated 25th January 2023.
Your request is being considered under the terms of the Freedom of
Information Act 2000 (“FOIA”).
Your request has been allocated reference number 15-23.
We will respond to you under the terms of the FOIA and within 20 working
days.
We will contact you further for clarification of your request if this is
considered necessary.  
Yours sincerely

Louise Chapman | Legal Support Services Manager
Freedom of Information Office
Student Loans Company
100 Bothwell Street, Glasgow G2 7JD

[1]www.gov.uk/slc
Follow us at [2]Twitter/SLCcomms for the latest corporate news and updates

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References

Visible links
1. http://www.gov.uk/slc
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Dear Jackson

We refer to your recent email dated 25^th January 2023 requesting the
following information under the Freedom of Information Act 2000 (“FOIA”):

“Please could you provide the following information under the freedom of
information act covering the last 12 months, or the most recent 12 month
period recorded:

1. Has the organisation used agencies to recruit temporary/contractor
staff?
1a. If so please confirm the total agency spend on temporary/contractor
staff??
1b. Please provide a breakdown of your answer to question 1a, splitting
the spend by job title/specialism

2. Has the organisation used agencies to recruit permanent staff?
2a. If so please confirm the total agency spend on permanent staff?
2b.   Please provide a breakdown of your answer to question 2a, splitting
the spend by job title/specialism

3. The contact name of the person responsible for dealing with permanent
recruitment?

4. The contact name of the person responsible for dealing with
temporary/contractor recruitment?”

Response

Temporary/contractor staff
We can confirm that Student Loans Company Limited (“SLC”) has used
agencies to recruit temporary/contractor staff in the last 12 months.

The spend for temporary/contractor agencies from the last 12 months
(February 2022 to January 2023) was £461,082.67.  In terms of the
requested breakdown for job title/specialism, this would exceed the
appropriate costs limit applicable to FOI requests and would therefore be
considered exempt under section 12(1) of the FOIA.  Section 12(1) provides
that:

“Section 1(1) does not oblige a public authority to comply with a request
for information if the authority estimates that the cost of complying with
the request would exceed the appropriate limit.”

In order to search for, retrieve, collate and extract this information
would exceed the appropriate limit set out in the Freedom of Information
and Data Protection (Appropriate Limit and Fees) Regulations 2004.  The
limit applying to SLC is £450 or 2.5 days (calculated to be 18 hours of
staff time at £25 per hour).  It would exceed 18 hours of staff time to
source/verify this information.  By way of advice and assistance, within
the appropriate costs limit we can provide a breakdown of spend by
individual agency, which may be indicative of specialism.  Please find
this breakdown by individual agency below:

BRIGHTWORK RECRUITMENT LTD              328,881.57
MORGAN HUNT UK LIMITED                29,211.10
ALLEN LANE LIMITED              102,990.00

Permanent staff
We can confirm that SLC has used agencies to recruit permanent staff in
the last 12 months.
 
The spend for permanent recruitment agencies in the last 12 months (from
February 2022 to January 2023) was £480,283.53.
As advised above, a breakdown of spend by job title/specialism is not
possible to provide within the appropriate costs limit for the same
reasons as those outlined above.  BY way of advice and assistance, the
breakdown by individual agency may be indicative of specialism in some
cases, therefore please find this below:

ADAM APPOINTMENTS LTD                21,570.00
ASPEN PEOPLE LTD                  9,867.64
BADENOCH AND CLARK LIMITED                41,010.75
BE-IT RESOURCING LIMITED (PERM PLACEMENTS)                  7,493.40
CERTES COMPUTING LIMITED                36,699.85
FPSG CONNECT LIMITED                24,578.25
FWB PARK BROWN                42,000.00
GATENBYSANDERSON                70,104.00
HARVEY NASH PLC              113,568.20
HAYS IT                11,290.00
HAYS SPECIALIST RECRUITMENT LTD                70,262.44
JP EXECUTIVE SEARCH LIMITED                  9,750.00
MICHAEL PAGE UK LTD                  1,500.00
QURATED NETWORK LIMITED                  9,840.00
QA LIMITED                     750.00
WOODFORD GRAY GROUP LIMITED                  9,999.00

 
Contact names
We can confirm that this information is held by SLC, however exempt from
disclosure under section 40(2) of the FOIA.  This information constitutes
the personal information of the individual concerned and it is unlikely
that it would be within their expectations that their personal information
be disclosed, and it is considered unfair to them to release information
which could be used to identify them.  We are of the view that to disclose
this information would breach the first principle of the Data Protection
Act 2018, namely any processing of personal information must be lawful and
fair.
Internal review process

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review.

Internal review requests should be submitted within two months of the date
of receipt of the response to your original request and should be
addressed to the Freedom of Information Office, Student Loans Company
Limited, 100 Bothwell Street, Glasgow, G2 7JD or by email: [SLC request
email].  Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  The Information Commissioner can be contacted at:

Information Commissioner's Office
Wycliffe House  
Water Lane  
Wilmslow  
Cheshire  
SK9 5AF

Yours sincerely

Louise Chapman | Legal Support Services Manager
Freedom of Information Office
Student Loans Company
100 Bothwell Street, Glasgow G2 7JD

[1]www.gov.uk/slc
Follow us at [2]Twitter/SLCcomms for the latest corporate news and updates

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References

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1. http://www.gov.uk/slc
2. http://www.twitter.com/SLCcomms