Temporary Agency Spend

The request was successful.

Dear Wigan Metropolitan Borough Council,

Please could you provide me with the following information:

- temporary agency labour spend on call centre/ contact centre spend in the last 12 months.
- a breakdown of the agencies that you used for call centre/ contact agency staff.
- do you recruit via PSL, Master Vendor, Vendor Neutral Managed Solution?

Yours faithfully,

Darcy Crux

FoI Request, Wigan Metropolitan Borough Council

Please quote ID FOI 9250 on all correspondence

Dear Ms Crux,
 
I am emailing to confirm the receipt of your recent request for information to Wigan Council. This has been logged and will be forwarded to the relevant department for action.

We will respond as soon as possible and in most cases no later than 20 working days after the receipt of your request ie  7th October 2019.

If you have any comments or questions in the meantime, please direct them to [Wigan Council request email], or in writing to the address below.

The Council does not charge for most FOI requests, but charges may be made for actual disbursements incurred such as photocopying, printing, postage and packaging, and only if these charges amount to more than £20.00. If a charge is to be made, confirmation of the payment due will be given before the information is provided and payment may be requested prior to the provision of the information.

Your contact is Graham Donelan.

Regards
Information Governance
Wigan Council
Legal Services – Resources Directorate
Town Hall,
Library Street,
Wigan,
WN1 1YN
01942 827639 (internal ext 2639)
[mobile number]
www.wigan.gov.uk
www.twitter.com/wigancouncil
www.facebook.com/WiganCouncilOnline

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FoI Request, Wigan Metropolitan Borough Council

1 Attachment

Dear Ms Crux,

I am writing to respond to your recent request for information. This request has been handled under the Freedom of Information Act 2000.

The response to your request is attached.

If you are unhappy with any aspect of this response, an independent senior officer will review this decision. If you are not satisfied with our response you must put your complaint in writing within 40 working days of receipt of this response giving the reasons for your complaint.  You can either email [Wigan Council request email] or write to Freedom of Information at the address below.

You can also complain to the Information Commissioner, who is the regulator for Freedom of Information. Her website is https://ico.org.uk/ and her helpline number is 0303 1231113.
Her staff may ask you to exhaust our internal complaints procedure if you choose to complain to her office now.

Kind regards

Graham Donelan
Information Governance Officer
Wigan Council
Legal Services – Resources Directorate
Town Hall,
Library Street,
Wigan,
WN1 1YN
01942 827639 (internal ext 2639)
[mobile number]
www.wigan.gov.uk
www.twitter.com/wigancouncil
www.facebook.com/WiganCouncilOnline 

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