Dear Stockport Metropolitan Borough Council,

Please could you provide me with the following information:

- temporary agency labour spend on call centre/ contact centre spend in the last 12 months.
- a breakdown of the agencies that you used for call centre/ contact agency staff.
- do you recruit via PSL, Master Vendor, Vendor Neutral Managed Solution?

Yours faithfully,

Darcy Crux

FOI Officer, Stockport Metropolitan Borough Council

Dear Sir/Madam,

Thank you for your request for information (FOI 5286326 ) submitted under the Freedom of Information Act 2000 which has been given the above mentioned reference number. Please quote this on any correspondence regarding your request.

Stockport Council will respond to your request within 20 working days from the date of receipt. If there will be a charge for disbursements e.g. photocopying in order to provide the information, we will inform you as soon as possible to see if you wish to proceed; however such charges are usually waived if they amount to less than £10.

Yours sincerely,

Paul Metcalf
Information Governance Officer
I: Stockport Council | 1st Floor South Stopford House | Stockport | SK1 3XE
: 0161 474 4299
0161 474 3315
: [email address]
p:http://www.stockport.gov.uk

show quoted sections

FOI Officer, Stockport Metropolitan Borough Council

Dear Ms Crux,

 

I am writing in response to your request for information (ref FOI 5286326
).

 

The relevant Council Service(s) has searched for the requested information
and our response is as follows.

                                  

Please could you provide me with the following information:

 

- temporary agency labour spend on call centre/ contact centre spend in
the last 12 months.

   £32337.00

- a breakdown of the agencies that you used for call centre/ contact
agency staff.

    CIVICA

- do you recruit via PSL, Master Vendor, Vendor Neutral Managed Solution?

    Did not use these agencies.

 

If you are unhappy with the way we have handled your request for
information, you are entitled to ask for an internal review; however you
must do so within 40 working days of the date of this response. Any
internal review will be carried out by a senior member of staff who was
not involved with your original request. To ask for an internal review,
contact [1][email address] in the first instance.

                          

If you are unhappy with the outcome of any internal review, you are
entitled to complain to the Information Commissioner. To do so, contact:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

[2]www.ico.gov.uk

 

0303 123 1113

Yours sincerely,

Paul Metcalf

Information Governance Officer

+: Stockport Council | 1^st Floor South Stopford House | Stockport | SK1
3XE

( : 0161 474 4299

        0161 474 3315

*: [3][email address]

::[4]http://www.stockport.gov.uk

 

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intended only for the above named. As the email may contain confidential
or legally privileged information, if you are not, or suspect that you are
not, the above named or the person responsible for delivery of the message
to the above named, please delete or destroy the email and any attachments
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