Dear British Broadcasting Corporation,

Please can you provide a copy of any template on generic responses which are slight modified in response to complaints that have been used over the past 12 months.

Please can you provide guidelines given to those responding to complaints.

Please can you state if there are any checks to insure editors actually read complaints? if yes what are they.

Thank you

Yours faithfully,

Aaron Hasrik

FOI Enquiries, British Broadcasting Corporation

Dear Aaron Hasrik,

Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 30 August 2020.  We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.

The reference number for your request is RFI202013289.

Kind regards,

Information Rights

BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP

www.bbc.co.uk/foi
Email: [BBC request email]

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FOI Enquiries, British Broadcasting Corporation

2 Attachments

Dear Mr Hasrik,

                                            

Please find attached the response to your request for information,
reference RFI20201329.

 

Yours sincerely

 

BBC Information Rights

Room BC2 A4

Broadcast Centre

White City

London

W12 7TS

UK

 

Website: [1]www.bbc.co.uk/foi

Email: [2]mailto:[BBC request email]

 

[3]Description: Description: \\BBCFS2025\UserData$\myrien01\Documents\My
Pictures\BBC.png

 

 

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References

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1. file:///tmp/www.bbc.co.uk/foi
2. mailto:[BBC request email]
4. http://www.bbc.co.uk/