Telephony Summary
Dear Northern Care Alliance NHS Foundation Trust,
1) Please confirm the manufacturer of your contact Centre system(s) that are currently in place?
2) How many contact center agents do you have?
3)Please confirm when your contact center contract runs out?
4) Please confirm which channels you are using today (I.E. voice, web chat, social media direct messaging, SMS, email, WhatsApp)?
5) How many standard telephone users do you have, what system do they run on and when does the contract run out?
6) Who in your organization is ultimately responsible for the contact center system? - Please provide the job title at least.
7) What clinical system do you use to?
8)What is the name of the 3rd party that provides maintenance / support your contact center system(s)?
Yours faithfully,
Ben Rafferty
Good morning,
Thank you for your recent Freedom of Information requests made in relation
to information held by the Northern Care Alliance NHS Foundation Trust.
In accordance with Trust policy and the requirements of the Freedom of
Information Act 2000, a period of 20 working days is assigned for
processing your request. [Working days within the NHS refers to
Mon-Fri.] We will provide you with an explanation if we find that there
is any reason why this period may extend beyond the period prescribed by
the Act.
Please contact us if you have any queries regarding the procedure.
Kind regards
Angelica Favaro
Freedom of Information Team
Northern Care Alliance NHS Foundation Trust
Tel: 0161 206 1130
Email: [1][NCAFT request email]
Web: [2]northerncarealliance.nhs.uk
X/Twitter: [3]twitter.com/ncalliance_nhs
Good Afternoon,
The Trust is in the process of collating a response to your Freedom of
Information request.
However, we need some clarifications: for point 7 what do you mean? Could
you please be more specific?
Your request will be placed on hold until we hear from you. However please
note, if we do not receive a response within the next 7 days of this
email, we will presume you no longer require this information, and your
request will be invalid – resulting in initiating a new request.
Therefore, please advise at your earliest convenience.
Kind regards
Angelica Favaro
Freedom of Information Team
Northern Care Alliance NHS Foundation Trust
Tel: 0161 206 1130
Email: [1][NCAFT request email]
Web: [2]northerncarealliance.nhs.uk
X/Twitter: [3]twitter.com/ncalliance_nhs
From: FOIRequest <[NCAFT request email]>
Sent: Friday, December 6, 2024 11:08 AM
To: Ben Rafferty <[FOI #1210235 email]>
Subject: FOI 14526 - acknowledgement
Good morning,
Thank you for your recent Freedom of Information requests made in relation
to information held by the Northern Care Alliance NHS Foundation Trust.
In accordance with Trust policy and the requirements of the Freedom of
Information Act 2000, a period of 20 working days is assigned for
processing your request. [Working days within the NHS refers to Mon-Fri.]
We will provide you with an explanation if we find that there is any
reason why this period may extend beyond the period prescribed by the Act.
Please contact us if you have any queries regarding the procedure.
Kind regards
Angelica Favaro
Freedom of Information Team
Northern Care Alliance NHS Foundation Trust
Tel: 0161 206 1130
Email: [4][NCAFT request email]
Web: [5]northerncarealliance.nhs.uk
X/Twitter: [6]twitter.com/ncalliance_nhs
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