Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

NOTE: Please do not edit the subject line when replying to this email. If
you have a processing request, please ensure you quote that reference in
your emails to us.

DEAR Philip Mansfield

Freedom of information request - FOI/6952

Subject: Freedom of Information request - Telephony & Storage

We are just emailing you to update you on your open Information Request.
We are currently in the process of updating our systems and part of this
update will mean that your open Information Request has been assigned a
new reference: FOI/6952

Thank you in advanced for your patients patience and whilst we will
continue top process your request. We will issue a response or update to
you as soon as we are able.

Unfortunately, the Council is currently experiencing a delay in our
response times due to demand and resource. As an organisation we are aware
of our legal duties under the legislation and are making every effort to
improve our position and respond to requests within our statutory
timeframes as quickly as possible. All requests are being monitored and
continually reviewed to provide you with an expected date for disclosure.
London Borough of Croydon takes its role as a Data Controller seriously
and would like to thank you for your continued patience and understanding
whilst we improve our service to you.

 
Kind Regard

Information Management Team

Croydon Digital Services

Assistant Chief Executive Directorate

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

Dear Philip Mansfield

Request FOI/6952

Further to your request received on 09/02/2023, I confirm that the Council
has now considered your request under the Freedom of Information Act 2000.
For ease of reference, we will answer each question in turn:

1. Telephony and UC/ Collaboration

a. Please confirm the manufacturer of your telephony system(s) that are
currently in place

Wavenet , Mitel telephony solution

b. When is your contract renewal date?

Feb 2027

c. Who maintains your telephony system(s)?

Wavenet

d. Do you use Unified Communications or Collaboration tools , if so which
ones?

Unified Communications and Collaborations tools used are Microsoft
Office365 based involving Teams underpinned by Microsoft SharePoint for
collaborative document sharing. Separately telephony based communications
is through Mitel

2. Microsoft

a) What Microsoft 365 licence do you have across the business e.g. E3, E5

Majority are on E3 with  A FEW E5 Licenses

b) Which partner looks after your Microsoft tenant?

Capita

c) Where do you host your applications? Do you have on-premise
infrastructure or do you host your applications in public or private
cloud? Which?

We mostly use Azure but do also host a small number of applications using
on-premise infrastructure.

3. Storage

a. Does your organisation use on-premise or cloud storage or both?

Both

b. Please confirm the on-premise hardware manufacturer

Hitachi

c. Please confirm your cloud storage provider

Microsoft

d. What is your annual spend on cloud storage?

Approx £48k

e. How do you back up your data and with who e.g. Backup as a Service

Veritas Netbackup & Microsoft Azure Backup

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act, you may ask for an internal review.
This should be submitted to us within 40 working days of this response.
You can do this by outlining the details of your complaint by:

Email:        [1][Croydon Borough Council request email]

Writing:     Information Team

London Borough of Croydon

Bernard Weatherill House

Floor 7 - Zone B

                 8 Mint Walk

Croydon, CR0 1EA

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire, SK9 5AF

Yours sincerely,

Information Team

Croydon Council

References

Visible links
1. mailto:[Croydon Borough Council request email]