Telephony & Storage

Philip Mansfield made this Freedom of Information request to Commission on Human Medicines as part of a batch sent to 55 authorities

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Philip Mansfield
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Dear Commission on Human Medicines,

1. Telephony and UC/ Collaboration
a. Please confirm the manufacturer of your telephony system(s) that are currently in place
b. When is your contract renewal date?
c. Who maintains your telephony system(s)?
d. Do you use Unified Communications or Collaboration tools , if so which ones?
2. Microsoft
a) What Microsoft 365 licence do you have across the business e.g. E3, E5
b) Which partner looks after your Microsoft tenant?
c) Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which?
3. Storage
a. Does your organisation use on-premise or cloud storage or both?
b. Please confirm the on-premise hardware manufacturer
c. Please confirm your cloud storage provider
d. What is your annual spend on cloud storage?
e. How do you back up your data and with who e.g. Backup as a Service

Yours faithfully,

Philip Mansfield

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MHRA Customer Services, Commission on Human Medicines

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________________________________________ From: Philip Mansfield
<[FOI #890295 email]> Sent: Wednesday, August 24,
2022 2:45:26 PM To: MHRA Customer Services Subject: Freedom of Information
request - Telephony & Storage Dear Commission on Human Medicines, 1.
Telephony and UC/ Collaboration a. Please confirm the manufacturer of your
telephony system(s) that are currently in place b. When is your contract
renewal date? c. Who maintains your telephony system(s)? d. Do you use
Unified Communications or Collaboration tools , if so which ones? 2.
Microsoft a) What Microsoft 365 licence do you have across the business
e.g. E3, E5 b) Which partner looks after your Microsoft tenant? c) Where
do you host your applications? Do you have on-premise infrastructure or do
you host your applications in public or private cloud? Which? 3. Storage
a. Does your organisation use on-premise or cloud storage or both? b.
Please confirm the on-premise hardware manufacturer c. Please confirm your
cloud storage provider d. What is your annual spend on cloud storage? e.
How do you back up your data and with who e.g. Backup as a Service Yours
faithfully, Philip Mansfield
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MHRA Customer Services, Commission on Human Medicines

Our Ref: FOI 22/926

Dear Mr Mansfield,

RE: REQUEST UNDER THE FREEDOM OF INFORMATION ACT 2000

Thank you for your enquiry which we received on 24 August 2022.

We confirm that your request is now being handled under the Freedom of Information Act and you should receive a reply within 20 working days from our date of receipt.

If you need to contact us again about this request, please quote the reference number above.

Please be aware that we publish FOIs replies and these are redacted and are located on our website at the following link below.
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Kind Regards,

MHRA Customer Experience Centre
Communications and engagement team
Medicines and Healthcare products Regulatory Agency
10 South Colonnade, Canary Wharf, London E14 4PU
Telephone 020 3080 6000

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MHRA Customer Services, Commission on Human Medicines

FOI 22/926

Dear Mr Mansfield

Thank you for your email.

Please find response answers to the questions your raise below.

1. Telephony and UC/ Collaboration
a. Please confirm the manufacturer of your telephony system(s) that are currently in place - Avaya
b. When is your contract renewal date? - Jan 2023
c. Who maintains your telephony system(s)? - Vodafone
d. Do you use Unified Communications or Collaboration tools , if so which ones? - No
2. Microsoft
a) What Microsoft 365 licence do you have across the business e.g. E3, E5 - E5
b) Which partner looks after your Microsoft tenant? - Trustmarque for licenses
c) Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which? - Hybrid model of both on-prem and public cloud services
3. Storage
a. Does your organisation use on-premise or cloud storage or both? - Both
b. Please confirm the on-premise hardware manufacturer - HPE
c. Please confirm your cloud storage provider - Primary Microsoft with minimal footprint under GCP
d. What is your annual spend on cloud storage? - ~160,000.00
e. How do you back up your data and with who e.g. Backup as a Service - Combination on-prem tape (HPE) and Azure services

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Yours sincerely

MHRA Customer Experience Centre
Communications and engagement team
Medicines and Healthcare products Regulatory Agency
10 South Colonnade, Canary Wharf, London E14 4PU Telephone 020 3080 6000

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