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Telephony & Storage

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Dear NHS Wales Shared Services Partnership,

1. Telephony and UC/ Collaboration
a. Please confirm the manufacturer of your telephony system(s) that are currently in place
b. When is your contract renewal date?
c. Who maintains your telephony system(s)?
d. Do you use Unified Communications or Collaboration tools , if so which ones?
2. Microsoft
a) What Microsoft 365 licence do you have across the business e.g. E3, E5
b) Which partner looks after your Microsoft tenant?
c) Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which?
3. Storage
a. Does your organisation use on-premise or cloud storage or both?
b. Please confirm the on-premise hardware manufacturer
c. Please confirm your cloud storage provider
d. What is your annual spend on cloud storage?
e. How do you back up your data and with who e.g. Backup as a Service

Yours faithfully,

Yours faithfully,

Scarlett Morley

Tim Knifton (NWSSP - Information Governance), NHS Wales Shared Services Partnership

Dear Mr Mansfield,

Thank you for your request made under the Freedom of Information Act. Please accept this email as acknowledgement and note your reference number 72-22 to your request for information.

We will be in touch as soon as the information is available and within the prescribed time limits set out under the Act.

Regards,

Tim
 
Tim Knifton, MSc Gwybodeg Iechyd/Health Informatics
Rheolwr Rheoli Gwybodaeth/Information Governance Manager
Partneriaeth Cydwasanaethau GIG Cymru/NHS Wales Shared Services Partnership   
e-bost/ email: [email address]
Rhyngrwyd • Internet: www.nwssp.wales.nhs.uk
Twitter: @nwssp

Mae PCGC yn croesawu gohebiaeth yn y Gymraeg neu Saesneg.
NWSSP welcomes correspondence in Welsh or English.

'Mae'r e-bost hwn ac unrhyw ffeiliau sy'n cyd-fynd gyda’r e-bost hwn, ddim ond ar gyfer defnydd priodol y derbynnydd/ion, a gall gynnwys gwybodaeth sy'n freintiedig, yn gyfrinachol neu eithriedig rhag cael ei ddatgelu. Os nad yw'r darllenydd yn dderbynnydd a fwriadwyd i dderbyn yr e-bost, gwaherddir unrhyw ddatgeliad, dosbarthiad neu unrhyw gamau eraill y cymerwyd neu sydd heb gael eu cymryd gan ddibynnu arno, a gallai fod yn anghyfreithlon. Os ydych wedi derbyn yr e-bost hwn trwy gamgymeriad, dilewch o'ch system ac yn rhowch wybod i'r anfonwr ar unwaith. Bydd y sawl sy’n datgelu unrhyw wybodaeth heb awdurdod i ddatgelu’r wybodaeth a gynhwysir yn yr e-bost yn cael eu gwahardd yn llym.’

‘This e-mail and any files that accompany it are intended only for the appropriate use of the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure. If the reader is not an intended recipient, any disclosure, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you have received this e-mail in error, please delete it from your system and notify the sender immediately. Any unauthorised disclosure of the information contained in this e-mail is strictly prohibited, as is use or application of its contents other than for its intended purpose’

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Tim Knifton (NWSSP - Information Governance), NHS Wales Shared Services Partnership

Dear Mr Mansfield,

 

Following my earlier acknowledgement to your request dated 27th January
2023, I now have the following response to share with you.

 

Your questions and the answer to each are presented below for ease of
reference. You asked the following:

 

1. Telephony and UC/ Collaboration

 

a. Please confirm the manufacturer of your telephony system(s) that are
currently in place

 

Our telephony manufacturers are currently Mitel and Gamma.

 

b. When is your contract renewal date?

 

The contract renewal date is the 31^st March 2023.

 

c. Who maintains your telephony system(s)?

 

Our maintenance is done internally and with Mitel.

 

d. Do you use Unified Communications or Collaboration tools , if so which
ones?

 

We currently use MiVoice Business, Mitel Contact Centre, Redbox, MiCollab,
3CX.

 

2. Microsoft

 

a) What Microsoft 365 licence do you have across the business e.g. E3, E5

 

We have both E5 and F3.

 

b) Which partner looks after your Microsoft tenant?

 

Digital Health and Care Wales (DHCW) within NHS Wales looks after our
tenant.

 

c) Where do you host your applications? Do you have on-premise
infrastructure or do you host your applications in public or private
cloud? Which?

 

We have both.

 

3. Storage

 

a. Does your organisation use on-premise or cloud storage or both?

 

We have both.

 

b. Please confirm the on-premise hardware manufacturer

 

Our manufacturer is Dell.

 

c. Please confirm your cloud storage provider

 

Our cloud storage provider is Microsoft Azure.

 

d. What is your annual spend on cloud storage?

 

We are unable to give an actual figure as this is part of National NHS
SharePoint Licencing.

 

e. How do you back up your data and with who e.g. Backup as a Service

 

We backup our data as a service to our data centre and to the cloud.

 

I trust that this is a satisfactory response.

 

Under Section 16 (advise and assist) we have facilitated your request and
have followed our processes to ensure that you have been provided with a
response.

 

Should you be dissatisfied with the process followed then you have the
right to request that we conduct an internal review. If you would like us
to conduct such a review, please contact us within two months of the date
of this response to my email address below:

 

FOI- Internal Review Request

[1][email address]

 

If you are still dissatisfied following the Internal Review, you have the
right under Section 50 of the Freedom of Information Act (2000) to appeal
against the decision by contacting the Information Commissioner:

 

Information Commissioner’s Office,

2nd Floor, Churchill House,

17 Churchill Way, CF10 2HH

Email: [2][email address]

Website: [3]www.ico.org.uk

 

Yours sincerely,

 

Tim Knifton, MSc Gwybodeg Iechyd/Health Informatics

Rheolwr Rheoli Gwybodaeth/Information Governance Manager

Partneriaeth Cydwasanaethau GIG Cymru/NHS Wales Shared Services
Partnership   

e-bost/ email: [4][email address]

Rhyngrwyd • Internet: [5]www.nwssp.wales.nhs.uk

Twitter: [6]@nwssp

 

Mae PCGC yn croesawu gohebiaeth yn y Gymraeg neu Saesneg.

NWSSP welcomes correspondence in Welsh or English.

 

'Mae'r e-bost hwn ac unrhyw ffeiliau sy'n cyd-fynd gyda’r e-bost hwn, ddim
ond ar gyfer defnydd priodol y derbynnydd/ion, a gall gynnwys gwybodaeth
sy'n freintiedig, yn gyfrinachol neu eithriedig rhag cael ei ddatgelu. Os
nad yw'r darllenydd yn dderbynnydd a fwriadwyd i dderbyn yr e-bost,
gwaherddir unrhyw ddatgeliad, dosbarthiad neu unrhyw gamau eraill y
cymerwyd neu sydd heb gael eu cymryd gan ddibynnu arno, a gallai fod yn
anghyfreithlon. Os ydych wedi derbyn yr e-bost hwn trwy gamgymeriad,
dilewch o'ch system ac yn rhowch wybod i'r anfonwr ar unwaith. Bydd y sawl
sy’n datgelu unrhyw wybodaeth heb awdurdod i ddatgelu’r wybodaeth a
gynhwysir yn yr e-bost yn cael eu gwahardd yn llym.’

 

‘This e-mail and any files that accompany it are intended only for the
appropriate use of the addressee/s, and may contain information that is
privileged, confidential or exempt from disclosure. If the reader is not
an intended recipient, any disclosure, distribution or any action taken or
omitted to be taken in reliance on it, is prohibited and may be unlawful.
If you have received this e-mail in error, please delete it from your
system and notify the sender immediately. Any unauthorised disclosure of
the information contained in this e-mail is strictly prohibited, as is use
or application of its contents other than for its intended purpose’

 

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We don't know whether the most recent response to this request contains information or not – if you are Philip Mansfield please sign in and let everyone know.