Telephony & Storage

Reference: FOI-446765535
Date of request: 24/08/2022
Title of request: Freedom of Information request - Telephony & Storage

Dear Philip Mansfield,

Thank you for your Freedom of Information Request.

I can confirm that this will be reviewed and allocated to the appropriate
service area for response.

You will receive a further acknowledgement once your request has been
allocated.

Kind regards
Sandwell Council

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Reference: FOI-446765535
Date of request: 24/08/2022
Title of request: Freedom of Information request - Telephony & Storage
Information request:

Dear Sandwell Metropolitan Borough Council,

1.      Telephony and UC/ Collaboration

a.      Please confirm the manufacturer of your telephony system(s) that
are currently in place

b.      When is your contract renewal date?

c.      Who maintains your telephony system(s)?

d.      Do you use Unified Communications or Collaboration tools , if so
which ones?

2.      Microsoft

a)      What Microsoft 365 licence do you have across the business e.g.
E3, E5

b)      Which partner looks after your Microsoft tenant?

c)      Where do you host your applications?  Do you have on-premise
infrastructure or do you host your applications in public or private
cloud? Which?

3.      Storage

a.      Does your organisation use on-premise or cloud storage or both?

b.      Please confirm the on-premise hardware manufacturer

c.      Please confirm your cloud storage provider

d.      What is your annual spend on cloud storage?

e.      How do you back up your data and with who e.g. Backup as a Service

Yours faithfully,

Philip Mansfield

Dear Philip Mansfield,

Re: your request for information under the Freedom of Information Act 2000

I write further to your request, which was received on 24^th August, 2022
for information relating to ‘Telephony & Storage’

1.      Telephony and UC/ Collaboration

a.     Please confirm the manufacturer of your telephony system(s) that
are currently in place

Avaya & Verint

b.      When is your contract renewal date?

                              25^th September 2022

c.      Who maintains your telephony system(s)?

Maintel

d.      Do you use Unified Communications or Collaboration tools , if so
which ones?

               Microsoft Teams

2.      Microsoft

a)      What Microsoft 365 licence do you have across the business e.g.
E3, E5

               Microsoft 365 E3

b)      Which partner looks after your Microsoft tenant?

               Phoenix Software Limited

c)      Where do you host your applications?  Do you have on-premise
infrastructure or do you host your applications in public or private
cloud? Which?

The Council has an on-premises infrastructure which is used to host
applications. Other applications are externally hosted by third-party ISVs
and provided under a software-as-a-service (SaaS) model. Some of the ISVs
host their applications themselves, while others host them on third-party
cloud providers such as AWS and Azure.

3.      Storage

a.      Does your organisation use on-premise or cloud storage or both?

               Both

b.      Please confirm the on-premise hardware manufacturer

               NetApp Inc

c.      Please confirm your cloud storage provider

               Microsoft Corporation

d.      What is your annual spend on cloud storage?

Most of the Council's cloud storage is purchased as a part of Office 365
services - e.g. Exchange Online and SharePoint. (The cost of the storage
element of the service is not split out individually.) The Council has
additional storage in Azure, the cost of which was roughly £3400 during
financial year 2021/2022.

e.      How do you back up your data and with who e.g. Backup as a Service

Data is backed up using NetApp on premise Storage Area Networks

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We hope our response fully satisfies your expectations. However, if you
are dissatisfied, you are entitled to an Internal Review.

Internal review requests should be submitted within 40 days of the date of
receipt of this correspondence.

Please submit your request through your account
https://my.sandwell.gov.uk/

If you are not content with the outcome of our internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Please remember to quote the reference number above in any future
communications.

Kind regards
Sandwell Council

Sandwell Council...working for you

[1]www.sandwell.gov.uk

══════════════════════════════════════════════════════════════════════════

[2]Facebook    [3]Twitter   [4]YouTube

For your information residents can now use their MySandwell account to log
many Sandwell Council requests online, including reporting missed
collections; fly tipping and pot holes. Residents can also check their
council tax balance on MyAccounts and find "MyNearest" on their
personalised homepage. For information please go to
[5]www.sandwell.gov.uk/mysandwell.

References

Visible links
1. http://www.sandwell.gov.uk/
2. https://www.facebook.com/sandwellcouncil
3. https://twitter.com/sandwellcouncil
5. http://www.sandwell.gov.uk/mysandwell