Telephony & Storage

Dear Mr Mansfield

TfL Ref: 1311-2223

Thank you for your request received by Transport for London (TfL) on 24 August 2022. I am sorry for not getting back to you sooner.

We will aim to issue a response by 21 September 2022 in accordance with the Freedom of Information Act 2000 and our information access policy.

We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the www.tfl.gov.uk website. We will not publish your name and we will send a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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Dear Mr Mansfield

TfL Ref: 1311-2223

Thank you for your request received by us on 24 August 2022 asking for
information about Transport for London’s telephony and software storage.

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm that we hold the information you require. You asked for the
following information:

Telephony and UC/ Collaboration

Please confirm the manufacturer of your telephony system(s) that are
currently in place

Mitel and Avaya.

When is your contract renewal date?

30 April 2024.

Who maintains your telephony system(s)?

Daisy Corporate Services Trading Ltd.

Do you use Unified Communications or Collaboration tools , if so which
ones?

Microsoft Teams.

Microsoft

What Microsoft 365 licence do you have across the business e.g. E3, E5

There is a huge mix. Primarily 30,000 E3.

Which partner looks after your Microsoft tenant?

This is managed in house by our Technology and Data team.

Where do you host your applications?  Do you have on-premise
infrastructure or do you host your applications in public or private
cloud? Which?

We have an on premise, private and public cloud depending on the
application.

Storage

Does your organisation use on-premise or cloud storage or both?

Both.

Please confirm the on-premise hardware manufacturer

Dell and HP.

Please confirm your cloud storage provider

AWS and Azure.

What is your annual spend on cloud storage

Circa £6m.

How do you back up your data and with who e.g. Backup as a Service Backup.
 

We use our own storage platforms using technology as referenced above.

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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