Telephony and video conferencing/meeting space solutions used by Blackpool and the Fylde College

Carol Marshall made this Freedom of Information request to Blackpool and the Fylde College Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

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Dear Blackpool and the Fylde College,

I would like to request information under the Freedom of Information Act. The information that I require relates to the telephony and video conferencing/meeting space solutions used by Blackpool and the Fylde College

Please can you advise the following information:

Hardware Brand: The primary hardware brand of the organisation’s telephone system.

Type of telephone system- is it PBX, VOIP or cloud based?

Number of telephone users?

Contract Duration: please include any extension periods.

Contract Expiry Date: Please provide me with the day/month/year.

Contract Review Date: Please provide me with the day/month/year.

Is there a Call Centre?

How many Call Centre Agents?

Do you have any speech analytics software in use?

How do you currently quality monitor calls? Is it done by an individual or small team who listen to a small portion of calls?

Existing Supplier: If there is more than one supplier, please split each contract up individually. Telephony supplier - , Call Centre supplier - , Speech Analytics supplier -

Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider

Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.

Crown Commercial Services frameworks - Do you procure through the Networks Services 2 framework? (RM3808 previously RM1045) Do you procure through the G-Cloud framework?

Are you planning to procure future services via Network Services 3 framework?

Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.
Microsoft - What Microsoft 365 licence do you have across the organisation e.g. E3, E5

Do you use Microsoft Teams for internal collaboration?

Have you consider enabling voice on Microsoft Teams to effectively replace your current telephone system?

What is the primary brand of your current video conferencing solution(s) ?

How many meeting spaces does the organisation currently have? (include huddle spaces, meeting rooms, boardroom etc) and approximately how many staff would each room fit?

Are you considering migrating to Microsoft Teams meeting rooms?

Do you have a room booking solution?

Contract Duration for any video conferencing solution/service and/or meeting room solution: please include any extension periods.

Contract Expiry Date: Please provide me with the day/month/year.

Contract Review Date: Please provide me with the day/month/year.

Existing Supplier: If there is more than one supplier, please split each contract up individually.

Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider

Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.

Crown Commercial Services frameworks - Do you procure through the Networks Services 2 framework? (RM3808 previously RM1045)

Do you procure through the G-Cloud framework?

Are you planning to procure future services via Network Services 3 framework?

Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.

Yours faithfully,

Carol Marshall

DataRequest, Blackpool and the Fylde College

Dear Ms Marshall

Thank you for your FOI request (see email below).
Please find below, response on behalf of Blackpool and The Fylde College:

Hardware Brand: The primary hardware brand of the organisation’s telephone system.
Not applicable (cloud hosted)

Type of telephone system- is it PBX, VOIP or cloud based?
Cloud-based

Number of telephone users?
Approx 95

Contract Duration: please include any extension periods.
5 years

Contract Expiry Date: Please provide me with the day/month/year.
August 2022

Contract Review Date: Please provide me with the day/month/year.
July 2027

Is there a Call Centre?
Yes

How many Call Centre Agents?

Do you have any speech analytics software in use?
No

How do you currently quality monitor calls? Is it done by an individual or small team who listen to a small portion of calls?
Team leader (individual) monitors

Existing Supplier: If there is more than one supplier, please split each contract up individually. Telephony supplier - , Call Centre supplier - , Speech Analytics supplier -
Single supplier

Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider
£80k

Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.
CPC
Framework: https://www.thecpc.ac.uk/suppliers/categ...
categoryID=5&frameworkID=208

Crown Commercial Services frameworks - Do you procure through the Networks Services 2 framework? (RM3808 previously RM1045) Do you procure through the G-Cloud framework?
We use a variety of frameworks

Are you planning to procure future services via Network Services 3 framework?
Potentially - we have used CCS in the past

Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.
This information is withheld under the Data Protection Act as it would involve sharing personal data of individuals whose positions are not of a level high enough to make sharing this data appropriate. Correspondence may be addressed to

Head of IT
Blackpool and The Fylde College
Ashfield Road
Blackpool
Lancashire FY2 0HB

Or

Procurement Manager
Blackpool and The Fylde College
Ashfield Road
Blackpool
Lancashire FY2 0HB

Microsoft - What Microsoft 365 licence do you have across the organisation e.g. E3, E5
A3 currently

Do you use Microsoft Teams for internal collaboration?
Yes

Have you consider enabling voice on Microsoft Teams to effectively replace your current telephone system?
Yes - we have already done this

What is the primary brand of your current video conferencing solution(s) ?
MSTeams and Logitech

How many meeting spaces does the organisation currently have? (include huddle spaces, meeting rooms, boardroom etc) and approximately how many staff would each room fit?
Across multiple campuses:
3 large boardrooms catering for 20-30 people.
Multiple small meeting rooms for 6-12 people

Are you considering migrating to Microsoft Teams meeting rooms?
We already have, but continue with physical face to face meetings also.

Do you have a room booking solution?
Yes

Contract Duration for any video conferencing solution/service and/or meeting room solution: please include any extension periods.
Not in a contract

Contract Expiry Date: Please provide me with the day/month/year.
Not applicable

Contract Review Date: Please provide me with the day/month/year.
Not applicable

Existing Supplier: If there is more than one supplier, please split each contract up individually.
Not applicable

Annual Average Spend: The annual average spends for this contract and please provide the average spend over the past 3 years for each provider
Not applicable

Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.
Not applicable

Crown Commercial Services frameworks - Do you procure through the Networks Services 2 framework? (RM3808 previously RM1045)
We procured the meeting room solutions on a three-quote basis.
We procured the hybrid classrooms via the CPC Framework.

Do you procure through the G-Cloud framework?
Yes - sometimes but not exclusively

Are you planning to procure future services via Network Services 3 framework?
Answered above

Contact Detail: Of the person from within the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.
Answered above

Yours sincerely

Linda Smith
Head of Management Information & Funding
Blackpool and The Fylde College
T 01253 504 064
M 07908 670 701
E [email address]

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