Dear The Royal Wolverhampton NHS Trust,

Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Who is the IT Manager?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
When is your contract renewal date?
Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business / Microsoft Teams / Cisco WebEx / Zoom / Avaya / Mitel collaboration? If yes, what tools are you currently using?
Are you looking to change your current Collaboration Technology? If yes When?
How many Meeting Rooms do you have?
If you are a current Cisco user, will you be looking at Cisco WebEx Calling?
How many employees do you have overall within your organisation?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Yours faithfully,

Craig Wallace

FOI (THE ROYAL WOLVERHAMPTON NHS TRUST), The Royal Wolverhampton NHS Trust

Dear Craig

Thank you for your request for information.

We have allocated reference number 7451 to your Request which we confirm we are now processing.

We expect to respond to you within 20 working days.

Yours sincerely

Freedom of Information Co-ordinators | The Royal Wolverhampton NHS Trust

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FOI (THE ROYAL WOLVERHAMPTON NHS TRUST), The Royal Wolverhampton NHS Trust

Dear Craig

Can we ask some clarification about your FOI request?

Can you please give your definition of Contact Centre?

In order to proceed with your request we will require clarification from you as the above point if we not received any information from you in 10 working days we may have to close your request.

We are looking forward to hearing from you

Yours sincerely

Freedom of Information Co-ordinators | The Royal Wolverhampton NHS Trust

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Dear FOI (THE ROYAL WOLVERHAMPTON NHS TRUST),

Can we ask some clarification about your FOI request?
Yes anytime.

Can you please give your definition of Contact Centre?
The contact centre is a central point from which all customer contacts are managed

Yours sincerely,

Craig Wallace

Dear FOI (THE ROYAL WOLVERHAMPTON NHS TRUST),

Could you give me an idea of when my request will be complete please?

Yours sincerely,

Craig Wallace

FOI (THE ROYAL WOLVERHAMPTON NHS TRUST), The Royal Wolverhampton NHS Trust

Dear Craig,
Thank you for your email.
Unfortunately we are still collating the information for your request. We apologise for this delay and we are doing our utmost to get the information ready to release to you.

Kind regards,

Freedom of Information Co-ordinators | The Royal Wolverhampton NHS Trust

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FOI (THE ROYAL WOLVERHAMPTON NHS TRUST), The Royal Wolverhampton NHS Trust

1 Attachment

Dear Craig,
Thank you for your FOI request, as below.

We are awaiting a response for two of your questions (18 and 19), however, we wanted to make a partial release to you whilst we collate the additional information.
Please find attached the response to your request.

Thank you and kind regards,

Freedom of Information Co-ordinators | The Royal Wolverhampton NHS Trust

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