Telephony and UC

The request was successful.

Dear Croydon Health Services NHS Trust,

Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Who is the IT Manager?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
When is your contract renewal date?
Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business / Microsoft Teams / Cisco WebEx / Zoom / Avaya / Mitel collaboration? If yes, what tools are you currently using?
Are you looking to change your current Collaboration Technology? If yes When?
How many Meeting Rooms do you have?
If you are a current Cisco user, will you be looking at Cisco WebEx Calling?
How many employees do you have overall within your organisation?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Yours faithfully,

Craig Wallace

foi (CROYDON HEALTH SERVICES NHS TRUST), Croydon Health Services NHS Trust

Dear Craig,

Thank you for your FOI request which is now being considered. Your reference number is: FOI 1863, and should be quoted in all your future correspondence relating to this request.

It is anticipated that a response will be communicated to you within 20 working days in compliance with the Freedom of Information Act 2000.

Kind regards

FOI Team
Croydon Health Services NHS Trust
Email: [email address]

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foi (CROYDON HEALTH SERVICES NHS TRUST), Croydon Health Services NHS Trust

Dear Craig

 

FOI REFERENCE NUMBER: 1863

 

 Thank you for your email of 15^th January 2020 requesting information
under the Freedom of Information Act (FOIA) 2000.  I set out below your
request together with our response:

 

Please confirm the manufacturer of your telephony system(s) that are
currently in place?  MITEL

When was the installation date of your telephony equipment?   2014

Who maintains your telephony system(s)?   DAISY

Who is the IT Manager?   We do not have this role at the Trust

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?  initial project value is legacy and
unknown.  Maintenance is £50k / annum When is your contract renewal date? 
February 2020

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?   MITEL

When was the installation date of your contact centre infrastructure?  JAN
2019 Who maintains your contact centre system(s)?  DAISY

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?  £10k.    £5k / annum

How many contact centre employees/agents do you have?   30

When is your contract renewal date?   APRIL 2021

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business / Microsoft Teams / Cisco WebEx / Zoom / Avaya / Mitel
collaboration? If yes, what tools are you currently using?   NO

Are you looking to change your current Collaboration Technology? If yes
When?   N/A

How many Meeting Rooms do you have?  Not known

If you are a current Cisco user, will you be looking at Cisco WebEx
Calling?   We are not a CISCO user

How many employees do you have overall within your organisation?  4500 Who
currently provides your calls and lines?  VIRGIN

What is your current annual spend on calls and lines?   £72k

When is your contract renewal date?   APRIL 2021

Are you using SIP or ISDN?  SIP AND ISDN

Do you use a wide area network?    YES

 

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research that you are doing and
for the purposes of news reporting. Any other reuse, for example
commercial publication, would require the permission of the copyright
holder which must be expressly given.

 

If you are unhappy with this response the Trust has a formal Complaints
Procedure which you may use by writing to The Medical Director,
[1][Croydon Health Services NHS Trust request email].  If you remain unsatisfied you may contact the
Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow,
Cheshire   SK9 5AF.   Further details of this procedure can be found
online at - [2]https://ico.org.uk/.

 

Thank you for your interest in Croydon Health Services NHS Trust.

 

Yours sincerely

FOI Team

Croydon Health Services NHS Trust

Email: [3][email address]

 

 

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