Telephony and storage

Reference: FOI-609152847
Date of request: 25/04/2024
Title of request: Telephony and storage

Dear Philip Mansfield,

Thank you for your Freedom of Information Request.

I can confirm that this will be reviewed and allocated to the appropriate
service area for response.

You will receive a further acknowledgement once your request has been
allocated.

Kind regards
Sandwell Council

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Reference: FOI-609152847
Date of request: 25/04/2024
Title of request: Telephony and storage
Information request:

1. Telephony and UC/ Collaboration

a. Please confirm the manufacturer of your telephony system(s) that are
currently in place b. When is your contract renewal date?

c. Who maintains your telephony system(s)?

d. Do you use Unified Communications or Collaboration tools , if so which
ones?

2. Microsoft

a) What Microsoft 365 licence do you have across the business e.g. E3, E5

b) Which partner looks after your Microsoft tenant?

c) Where do you host your applications? Do you have on-premise
infrastructure or do you host your applications in public or private
cloud? Which?

3. Storage

a. Does your organisation use on-premise or cloud storage or both?

b. Please confirm the on-premise hardware manufacturer c. Please confirm
your cloud storage provider d. What is your annual spend on cloud storage?

e. How do you back up your data and with who e.g. Backup as a Service

Yours faithfully,

Philip Mansfield

Dear Philip Mansfield,

Re: your request for information under the Freedom of Information Act 2000

I write further to your request, which was received on 25^th April 2024,
for information relating to ‘Telephony and Storage '.

Please see information below:

1. Telephony and UC/ Collaboration

a. Please confirm the manufacturer of your telephony system(s) that are
currently in place.

·       Avaya & Verint

 b. When is your contract renewal date?

·       26/10/2024

c. Who maintains your telephony system(s)?

·       Maintel

d. Do you use Unified Communications or Collaboration tools, if so which
ones?

·       Microsoft Teams

2. Microsoft

a) What Microsoft 365 licence do you have across the business e.g. E3, E5

·       Microsoft 365 E5

b) Which partner looks after your Microsoft tenant?

·       Phoenix Software Limited

c) Where do you host your applications? Do you have on-premise
infrastructure or do you host your applications in public or private
cloud? Which?

·       The Council has an on-premises infrastructure which is used to
host applications. Other applications are externally hosted by third-party
ISVs and provided under a software-as-a-service (SaaS) model. Some of the
ISVs host their applications themselves, while others host them on
third-party cloud providers such as AWS and Azure.

3. Storage

a. Does your organisation use on-premise or cloud storage or both?

·       Both

b. Please confirm the on-premise hardware manufacturer.

·       NetApp Inc

c. Please confirm your cloud storage provider.

·       Microsoft Corporation

 d. What is your annual spend on cloud storage?

·       £62,242.55

e. How do you back up your data and with who e.g. Backup as a Service

·       Data is backed up using NetApp on premise Storage Area Networks
and tape.

Please note, this response and any documents which are enclosed are
protected by copyright laws, which means that you do not have an automatic
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covered by Crown copyright can usually be used under the Open Government
Licence. Information covered by parliamentary copyright is covered by the
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Licence and Open Parliament Licence at www.nationalarchives.gov.uk.

We hope our response fully satisfies your expectations. However, if you
are dissatisfied, you are entitled to an Internal Review.

Internal review requests should be submitted within 40 days of the date of
receipt of this correspondence.

Please submit your request through your account
https://my.sandwell.gov.uk/

If you are not content with the outcome of our internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner's Office

Wycliffe House

Water Lane

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Cheshire

SK9 5AF

Please remember to quote the reference number above in any future
communications.

Kind regards
Sandwell Council

Sandwell Council...working for you

[1]www.sandwell.gov.uk

══════════════════════════════════════════════════════════════════════════

[2]Facebook    [3]Twitter   [4]YouTube

For your information residents can now use their MySandwell account to log
many Sandwell Council requests online, including reporting missed
collections; fly tipping and pot holes. Residents can also check their
council tax balance on MyAccounts and find "MyNearest" on their
personalised homepage. For information please go to
[5]www.sandwell.gov.uk/mysandwell.

References

Visible links
1. http://www.sandwell.gov.uk/
2. https://www.facebook.com/sandwellcouncil
3. https://twitter.com/sandwellcouncil
5. http://www.sandwell.gov.uk/mysandwell