Please note: The University will be closed for the Christmas break from
16:30 on Friday 23rd December 2022 until 09:00 Tuesday 3rd January 2023
and we will not be responding to emails during this time.

Dear Jonathan

I acknowledge receipt of your email received by this office on 22 December
2022.

Your request will now be dealt with under the Freedom of Information Act
2000 and has been allocated reference FOI22-446 which should be quoted in
all correspondence. We will respond to your request within 20 working days
starting the next working day after receipt, therefore you can expect to
receive a response no later than 25 January 2023.

In some circumstances a fee may be payable and, if that is the case, we
will let you know. A fees notice will be issued to you, and you will be
required to pay before we will proceed to deal with your request.

Yours sincerely,

 

Swyddfa Ysgrifenydd y Brifysgol University Secretary’s Office

Prifysgol Caerdydd Cardiff University

Ebost : [1][email address] Email: [2][email address] 
 
 
 
The University welcomes
Mae'r Brifysgol yn croesawu correspondence in Welsh or English. 
gohebiaeth yn Gymraeg neu'n Saesneg.  Corresponding in Welsh will not lead
Ni fydd gohebu yn Gymraeg yn creu to any delay.
unrhwy oedi.

 

 

show quoted sections

Dear Jonathan,

 

I am writing in response to your Freedom of Information request dated
22^nd December 2023.  

 

For ease of reference, I have reproduced your questions below and set out
our corresponding responses.

 

Please can you send me the following contract information with regards to
the organisation’s telephone system maintenance contract (VOIP or PBX,
other) for hardware and Software maintenance and support if all the
information is still the same besides the contracts dates please send just
the new contract dates. It would be much appreciated.

 

1. Contract Type: Maintenance, Managed, shared (If so, please state orgs)

A: Maintenance

 

2. Existing Supplier: If there is more than one supplier, please split
each contract up individually.

A: Amillan

 

3. Annual Average Spend: The annual average spends for this contract and
please provide the average spend over the past 3 years for each provider

A: £105,666.67

 

4. Hardware Brand: The primary hardware brand of the organisation’s
telephone system.

A: Poly handsets

 

5. Number of telephone users:

A: 6,500

 

6. Contract Duration: please include any extension periods.

A: 4 years (2+2)

 

7. Contract Expiry Date: Please provide me with the day/month/year.

A: 28^th Feb 2024

 

8. Contract Review Date: Please provide me with the day/month/year.

A: Sep 2023

 

9. Application(s) running on PBX/VOIP systems: Applications that run on
the actual PBX or VOIP system. E.g., Contact Centre, Communication
Manager.

A: Skype for Business

 

10. Telephone System Type: PBX, VOIP, Lync etc

A: Lync/SfB

11. Contract Description: Please provide me with a brief description of
the overall service provided under this contract.

A: Break/fix maintenance contract

 

12. Go to Market: How where these services procured, please provide me
with either the tender notice or the framework reference number. Please
specify if procured through other routes.

A: CCS Framework (RM3808)

 

13. Contact Detail: Of the person from within the organisation responsible
for each contract full Contact details including full name, job title,
direct contact number and direct email address.

A: Please direct any enquiries to [1][email address]

 

Information regarding the names of staff, job titles and contact details
are not published or generally made public by the University and
constitutes personal data as per data protection legislation.  As
disclosures under the Freedom of Information Act are into the wider public
domain it is considered that release of this information about staff would
not be within their reasonable expectations. As such, the disclosure is
likely to be unfair and to disclose would be a breach of the data
protection principle concerning fairness.   Therefore the information you
have requested is considered exempt by virtue of Section 40(2) of the
Freedom of Information Act and will not be disclosed.

 

If the service support area has more than one provider for telephone
maintenance, then can you please split each contract up individually for
each provider. If the contract is a managed service or is a contract that
provides more than just telephone maintenance, please can you send me all
the information specified above including the person from within the
organisation responsible for that particular contract.

n/a

 

If the maintenance for telephone systems is maintained in-house, please
can you provide me with:

1. Number of telephone Users:

2. Hardware Brand: The primary hardware brand of the organisation’s
telephone system.

3. Application(s) running on PBX/VOIP systems: Applications that run on
the actual PBX or VOIP system. E.g., Contact Centre, Communication
Manager.

4. Contact Detail: Of the person from with the organisation responsible
for telephone maintenance full Contact details including full name, job
title, direct contact number and direct email address.

 

Also, if the contract is due to expire, please provide me with the likely
outcome of the expiring contract. If this is a new contract or a new
supplier, please can you provide me with a short list of suppliers that
bid on this service/support contract?

 

 

I trust this information satisfies your enquiry.  Should you feel
dissatisfied with this response or the way in which your request was
handled you can request an Internal Review. This should be made in writing
within 40 working days of the date of this email. Please provide your
unique reference number of your request, information on why you are
dissatisfied and any detail you would like us to consider as part of the
Internal Review process. Email your request to
[2][email address] where it will be forwarded to the Head of
Compliance and Risk who will be responsible for overseeing the review.

 

If you remain dissatisfied following the outcome, you have the right to
apply directly to the Information Commissioner for consideration.  The
Information Commissioner can be contacted at the following address:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.

 

I would like to take this opportunity to thank you for your interest in
Cardiff University. If you require further assistance please feel free to
contact me

 

Yours sincerely

 

 

Swyddfa Ysgrifenydd y Brifysgol University Secretary’s Office

Prifysgol Caerdydd Cardiff University

Ebost : [3][email address] Email: [4][email address] 
 
 
 
The University welcomes
Mae'r Brifysgol yn croesawu correspondence in Welsh or English. 
gohebiaeth yn Gymraeg neu'n Saesneg.  Corresponding in Welsh will not lead
Ni fydd gohebu yn Gymraeg yn creu to any delay.
unrhwy oedi.

 

 

 

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