Dear Sir or Madam,
Please would you be so kind as to supply me with the following information :
i) The total number of calls received at telephone number 0845 712 3456
ii) The number of calls answered by DWP staff at this number
iii) The number of calls not answered by DWP staff at this number
iv) The average time callers wait before speaking to a member of staff
v) The average length of time per call, from initial reception by DWP, until termination
for whatever periods records exist.
This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.
We will forward your request to the relevant information owner within the
Department who will respond to you direct.
Should you also have any further queries in connection with this request
do please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
Dear Mr Bradistini
Please find atached an acknowledgement of your recent Freedom of
DWP Central FoI Team
Please find attached FoI response to your request of 31.07.08.
Our apogees for the slight delay.
Central FoI Team
Department for Work & Pensions
Information and Devolution Policy - DP/FoI (part of Legal Group)
Freedom of Information Unit