Telephone calls to DLA Unit Blackpool
The request was partially successful.
Dear Sir or Madam,
Please would you be so kind as to supply me with the following information :
i) The total number of calls received at telephone number 0845 712 3456
ii) The number of calls answered by DWP staff at this number
iii) The number of calls not answered by DWP staff at this number
iv) The average time callers wait before speaking to a member of staff
v) The average length of time per call, from initial reception by DWP, until termination
for whatever periods records exist.
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Dear Mr Bradistini
Please find atached an acknowledgement of your recent Freedom of
DWP Central FoI Team
Please find attached FoI response to your request of 31.07.08.
Our apogees for the slight delay.
Central FoI Team
Department for Work & Pensions
Information and Devolution Policy - DP/FoI (part of Legal Group)
Freedom of Information Unit