Telephone Calls to BDC Birkenhead

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Dear Sir or Madam,

Please would you be so kind as to supply me with the following information :

i) The total number of calls received at telephone number 0845 608 8529

ii) The number of calls answered by DWP staff at this number

iii) The number of calls not answered by DWP staff at this number

iv) The average time callers wait before speaking to a member of staff

v) The average length of time per call, from initial reception by DWP, until termination

for whatever periods records exist.

Yours faithfully,

Chevalier Bradistini

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

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DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

1 Attachment

Dear Sir/Madam

Please find attached response to your FoI request.

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Central FoI Team
Department for Work & Pensions
Information and Devolution Policy - DP/FoI (part of Legal Group)
Freedom of Information Unit

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Androb left an annotation ()

I rung the number over 20 times between November 25th 2010 and January 14th 2011. I called at various times of the day and on all the week days. I was immediately advised by an answerphone to ring later on 12 calls and to hold for an staff member on the rest which I did and gave up in despair after 15 mins. I know no one who has ever gotten through so far.