Telephone Calls to BDC Birkenhead
Dear Sir or Madam,
Please would you be so kind as to supply me with the following information :
i) The total number of calls received at telephone number 0845 608 8529
ii) The number of calls answered by DWP staff at this number
iii) The number of calls not answered by DWP staff at this number
iv) The average time callers wait before speaking to a member of staff
v) The average length of time per call, from initial reception by DWP, until termination
for whatever periods records exist.
Yours faithfully,
Chevalier Bradistini
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Central FoI Team
Department for Work & Pensions
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Freedom of Information Unit
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Androb left an annotation ()
I rung the number over 20 times between November 25th 2010 and January 14th 2011. I called at various times of the day and on all the week days. I was immediately advised by an answerphone to ring later on 12 calls and to hold for an staff member on the rest which I did and gave up in despair after 15 mins. I know no one who has ever gotten through so far.