Telephone calls for crisis loans

The request was partially successful.

Dear Sir or Madam,

Please would you be so kind as to supply me with the following information :

i) The total number of calls received at telephone number 0800 032 8350

ii) The number of calls answered by DWP staff at this number

iii) The number of calls not answered by DWP staff at this number

iv) The average time callers wait before speaking to a member of staff

v) The average length of time per call, from initial reception by DWP, until termination

vi) The number of call back requests made by callers to this number

for whatever periods records exist.

Yours faithfully,

Chevalier Bradistini

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct.

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/foi/

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Dear DWP Adelphi Freedom-of-Information-Request,

This request is currently overdue a response which by law should have been made no later than 1 September 2008. Under the Freedom of Information Act a reply should have been made and you are now breaking the law.

Please ensure a response is made as soon as possible.

Yours sincerely,

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct.

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/foi/

**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

The original of this email was scanned for viruses by the Government
Secure Intranet virus scanning service supplied by Cable&Wireless in
partnership with MessageLabs. (CCTM Certificate Number 2007/11/0032.) On
leaving the GSi this email was certified virus free.
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.dwp.gov.uk/foi/

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DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

1 Attachment

Dear Sir,

Please find attached response to your FoI request.

Our apologies for the delay in responding to you.

Kind regards

Central FoI Team
Department for Work & Pensions
Information and Devolution Policy - DP/FoI (part of Legal Group)
Freedom of Information Unit

-----Original Message-----
From: Bradistini [mailto:[FOI #1523 email]]
Sent: 31 July 2008 12:00
To: DWP Adelphi Freedom-of-Information-Request
Subject: Freedom of Information request - Telephone calls for crisis
loans

Dear Sir or Madam,

Please would you be so kind as to supply me with the following
information :

i) The total number of calls received at telephone number 0800 032
8350

ii) The number of calls answered by DWP staff at this number

iii) The number of calls not answered by DWP staff at this number

iv) The average time callers wait before speaking to a member of
staff

v) The average length of time per call, from initial reception by
DWP, until termination

vi) The number of call back requests made by callers to this number

for whatever periods records exist.

Yours faithfully,

Chevalier Bradistini

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This document is strictly confidential and is intended only for use by the addressee.

If you are not the intended recipient, any disclosure, copying, distribution or other

action taken in reliance of the information contained in this e-mail is strictly prohibited.

Any views expressed by the sender of this message are not necessarily those of the Department

for Work and Pensions.

If you have received this transmission in error, please use the reply function to tell us

and then permanently delete what you have received.

Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance

with our policy on the use of electronic communications.

**********************************************************************

The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2007/11/0032.) On leaving the GSi this email was certified virus free.
Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.

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