Telephone calls for crisis loans

The request was partially successful.

Dear Sir or Madam,

Please would you be so kind as to supply me with the following information :

i) The total number of calls received at telephone number 0800 032 8350

ii) The number of calls answered by DWP staff at this number

iii) The number of calls not answered by DWP staff at this number

iv) The average time callers wait before speaking to a member of staff

v) The average length of time per call, from initial reception by DWP, until termination

vi) The number of call back requests made by callers to this number

for whatever periods records exist.

Yours faithfully,

Chevalier Bradistini

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct.

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/foi/

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

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1. http://www.dwp.gov.uk/foi/

Dear DWP Adelphi Freedom-of-Information-Request,

This request is currently overdue a response which by law should have been made no later than 1 September 2008. Under the Freedom of Information Act a reply should have been made and you are now breaking the law.

Please ensure a response is made as soon as possible.

Yours sincerely,

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct.

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/foi/

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. http://www.dwp.gov.uk/foi/

DWP Adelphi Freedom-of-Information-Request, Department for Work and Pensions

1 Attachment

Dear Sir,

Please find attached response to your FoI request.

Our apologies for the delay in responding to you.

Kind regards

Central FoI Team
Department for Work & Pensions
Information and Devolution Policy - DP/FoI (part of Legal Group)
Freedom of Information Unit

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