Telephone calls for crisis loans
Dear Sir or Madam,
Please would you be so kind as to supply me with the following information :
i) The total number of calls received at telephone number 0800 032 8350
ii) The number of calls answered by DWP staff at this number
iii) The number of calls not answered by DWP staff at this number
iv) The average time callers wait before speaking to a member of staff
v) The average length of time per call, from initial reception by DWP, until termination
vi) The number of call back requests made by callers to this number
for whatever periods records exist.
Yours faithfully,
Chevalier Bradistini
This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.
We will forward your request to the relevant information owner within the
Department who will respond to you direct.
Should you also have any further queries in connection with this request
do please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
Visible links
1. http://www.dwp.gov.uk/foi/
Dear DWP Adelphi Freedom-of-Information-Request,
This request is currently overdue a response which by law should have been made no later than 1 September 2008. Under the Freedom of Information Act a reply should have been made and you are now breaking the law.
Please ensure a response is made as soon as possible.
Yours sincerely,
This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.
We will forward your request to the relevant information owner within the
Department who will respond to you direct.
Should you also have any further queries in connection with this request
do please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
References
Visible links
1. http://www.dwp.gov.uk/foi/
Dear Sir,
Please find attached response to your FoI request.
Our apologies for the delay in responding to you.
Kind regards
Central FoI Team
Department for Work & Pensions
Information and Devolution Policy - DP/FoI (part of Legal Group)
Freedom of Information Unit
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