Telephone call profits for 0845 appointments numbers

The request was successful.

Dear Sir or Madam,

I would like to know how much profit has been made from the calls made to the 0845 appointments number in the last year.
i.e. how many calls have been made to that number,
how many minutes have been used for those calls in total,
how much was charged in total to callers for those minutes,
how much total income or rebate or contribution to costs was generated for the Trust from the surplus over the actual cost of calls charged to the Trust by the call provider.

Yours faithfully,

Paul Cary

Hulcup, Kathy, Oxford Radcliffe Hospitals NHS Trust

Dear Mr Cary

Thank you for your request for information regarding 0845 numbers. We are
processing your request which has been logged with reference FOI/421. Please
quote this reference in any future correspondence regarding this request.

Regards

Kathy Hulcup
Information Governance Manager and Records Manager
Oxford Radcliffe Hospitals NHS Trust
Tel: 01865 (2)20580
Email: [email address]
Recipients should be aware that all E-Mails received or sent by this Trust
are subject to the Freedom of Information Act 2000 and therefore may be
disclosed to a third party.

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Hulcup, Kathy, Oxford Radcliffe Hospitals NHS Trust

Dear Mr Carey

Re: FOI/421

Please see below our response to each of your questions regarding the 0845
appointments number. We only have statements for seven months of 2007/08
not a full year but hopefully this will be sufficient. I hope you find the
information useful.

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to:

The Comments and Complaints Department, John Radcliffe Hospital, Headley
Way, Headington, Oxford OX3 9DU.

Should you wish to make a complaint and are not happy with the outcome,
you may apply directly to the Information Commissioner's Office (ICO) for
a decision. Generally, the ICO cannot make a decision unless you have
exhausted the complaints procedure provided by the Comments and Complaints
Department. The ICO can be contacted at:

The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF

Any re-use of this information will be subject to "Re-use of Public Sector
Information Regulations" and best practice.

Regards
Kathy Hulcup
Information Governance Manager and Records Manager
Oxford Radcliffe Hospitals NHS Trust
Tel: 01865 (2)20580
Email: [email address]
Recipients should be aware that all E-Mails received or sent by this Trust
are subject to the Freedom of Information Act 2000 and therefore may be
disclosed to a third party.

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