Telecommunications Request

James Kendrick made this Freedom of Information request to North West Boroughs Healthcare NHS Foundation Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear 5 Boroughs Partnership NHS Foundation Trust,

My name is James Kendrick, I am contacting you from Tele-Response Limited, we deal with Telephone System Maintenance and Support as well as a Number of other Services in the Communications Industry including Broadband and Mobile phone usage.

With this in mind we would like to request the following information under the Freedom of Information Act, please let me know if the information I have requested is Confidential or if there is a Cost attached in its retrieval. -

1. Phone System

a. What Manufacturer is your phone system?
b. When date does your support contract come up for renewal on the Phone System?
c. What is the current cost of the phone system Support?
d. Which Company is the support Contract with?
e. What procurement route do they use for this, is there a preferred framework

2. Local Area Network

a. What Manufacturer is your LAN Network?
b. What date does your support contract come up for renewal on the LAN Network?
c. What is the current cost of the LAN Network Support?
d. Which company is the support contract with?
e. What procurement route do they use for this, is there a preferred framework

3. Broadband

a. What Provider of Broadband are you using?
b. What is the date for the Contract for Broadband Renewal?
c. What is the Current Cost of the Broadband?
d. What procurement route do they use for this, is there a preferred framework

4. Data Centre

a. Do you use offsite/Third Party Data Centres?
b. What Services and how big are the offsite facilities?
c. When are the contracts due for renewal?

5. Cloud Services

a. Do you use third Party Cloud services?
b. What services are used and what size are these?
c. When are the contracts due for renewal?
d. What procurement route do they use for this, is there a preferred framework

6. Contacts

a. Who is responsible for ICT in the organisation and what are their contact details?
b. Who is responsible for ICT Infrastructure in the organisation and what are their contact details?

Thank you for your help with this Matter at this time. I appreciate that this information may take some time to pull together.

If you are able to advise how long the Request will take, that would be much appreciated

In order to contact us with this information, please feel free to email me on [email address] or Send the information to - Tele-Response Limited, Unit F21, Main Building, Kestrel Court, Harbour Road, Portishead, BS20 7AN

Thank you for your help

Yours faithfully,

James Kendrick

Dear James,

Thank you for your recent email which has been received and a response is being co-ordinated. The Freedom of Information Act 2000 allows 20-working days for the Trust to respond and the deadline for your request is 14 December 2015.

In certain cases, the Act allows for an extension to this deadline. We will notify you as soon as possible if there is a need to extend the time limit.

The Trust has a statutory duty to provide advice and assistance to applicants. If you have any questions now or during the processing of your request, please contact us quoting the identifier in the subject line of this email.

Thank you.

Information Governance & Clinical Coding Team
5 Boroughs Partnership NHS Foundation Trust
[5 Boroughs Partnership NHS Foundation Trust request email] 01925 664465

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1 Attachment

Dear James,

Thank you for your recent request under the Freedom of Information Act 2000. Please find attached the Trust’s response.

We would be grateful if you would provide feedback about your experience contacting the Trust and ask that you complete our short service satisfaction questionnaire, which is available at: https://www.surveymonkey.com/r/X2QB9XV.

Thank you.

Information Governance & Clinical Coding Team
5 Boroughs Partnership NHS Foundation Trust
[5 Boroughs Partnership NHS Foundation Trust request email] 01925 664465

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