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Telecare Monitoring Platform

Mr Simon made this Freedom of Information request to North Lanarkshire Council Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

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Dear North Lanarkshire Council,

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the questions below surrounding the supply and maintenance support for the ARC (Alarm Receiving Centre) platform used in the monitoring of Telecare Users for this authority.
The details we require are:

• What are the contractual performance KPI's for this contract?
• Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages
• Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date
• Start date & duration of framework/contract?
• Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?
• Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?
• Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?
• Who is the senior officer (outside of procurement) responsible for this contract?
• How many clients are you monitoring with this platform?
• Do you also support the delivery of a mobile responder service

Thank you for your help.

Yours faithfully,

Mr Greg Simon

Jacqueline Keachie, North Lanarkshire Council

Dear Sir/Madam

I acknowledge receipt of your email which is receiving attention.

I shall contact you again when I am in a position to respond more fully to your request.

Yours faithfully.

Jacqueline Keachie
For Freedom of Information Co-ordinator
North Lanarkshire Council
Contact by email

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Angelene Kirkpatrick, North Lanarkshire Council

Dear Mr. Simon

Request for Information

 

I refer again to your e-mail of 6 July 2023 seeking information in
relation to telecare monitoring platform.

 

Having investigated, my response to your ten enquiries is as follows:-

 

(1)           Hardware/software is covered on a four-hour response contract.

 

(2),(5)

& (6)             I regret to advise you that the information sought for
these parts of your request is not held and in terms of Section 17 of the
Freedom of Information (Scotland) Act 2002, I must advise you of this.

 

(3)           Information is only held for the last three years and, this spend
was £96,743.

 

(4)       The contact is renewed annually

 

(7)         No.

 

(8)         Manager, Adult Social Work.

 

(9)          £7,200.

 

(10)        Yes.

 

I can advise that North Lanarkshire Council, having regard to the
provisions of Section 21 of the Freedom of Information (Scotland) Act
2002, has established a procedure whereby any person who has requested
information and is in any way dissatisfied with the decision on that
request, can within forty working days require a review of that decision
by writing to the Chief Officer (Legal and Democratic), Civic Centre,
Windmillhill Street, Motherwell ML1 1AB.  Accordingly, if you are
dissatisfied with this decision and seek such review please write to the
Chief Officer (Legal and Democratic).

 

I would advise, also, that in terms of Section 47 of the Act a person who
is dissatisfied with a notice given by the local authority under Section
21 of the Act - ie. a notice following a review of a decision by a local
authority, or by the failure of a local authority to give such a notice -
may make application to the Scottish Information Commissioner for a
decision as to whether, in any respect specified in that application, the
request for information to which the requirement relates has been dealt
with in accordance with the Act.  Such an application must be made within
six months of the review decision and be in writing or in another form
which, by reason of it having some permanency is capable of being used for
subsequent reference. The application must state the name of the applicant
and provide an address for correspondence. The application must also
specify the request for information to which the requirement for review
relates, the matter which gave rise to the applicant’s dissatisfaction
with the original decision of the local authority and the matter which
gives rise to the applicant’s dissatisfaction with the decision on review
by the local authority or the failure of the local authority to issue such
a decision.  The Scottish Information Commissioner can be contacted as
follows:-

 

Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St. Andrews

KY16 9DS

email: [1][email address]

 

Appeals to the Scottish Information Commissioner can also be made online
via the following link: -

 

[2]www.itspublicknowledge.info/Appeal

 

I hope this information is sufficient for your purpose.  If, however, you
require further information – or I can assist in any other way – please
let me know.

 

Yours sincerely

 

Angelene Kirkpatrick

For Freedom of Information Co-ordinator

North Lanarkshire Council

Civic Centre

Windmillhill Street

Motherwell

ML1 1AB

 

Working from home

Please contact via email

 

 

 

 

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