Telecare Monitoring - in house or outsourced provision

Daniel Jacks made this Freedom of Information request to East Staffordshire Borough Council Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Response to this request is long overdue. By law, under all circumstances, East Staffordshire Borough Council should have responded by now (details). You can complain by requesting an internal review.

Dear East Staffordshire Borough Council,

Please can you provide under the Freedom of Information Act details with respect to your provision of assisted technology and monitoring services provided by the local authority:

1. Does the local authority provide telecare monitoring services in-house or are these services outsourced to a third party?

2. If the monitoring services are delivered by the local authority can you please provide contact details of the person managing the service (please provide name, job title, email address and phone number)

3. If the monitoring services are provided by a third party, please supply the name of the organisation.

4. If the monitoring services are delivered by the local authority can you please can you please supply the name of the platform used.

5. How far ahead are you with the analogue to digital switch?

Yours faithfully,

Daniel Jacks

FOI, East Staffordshire Borough Council

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Contact Details

Democratic Services
East Staffordshire Borough
Council
P.O. Box 8045
Burton upon Trent
DE14 9JG

[1]www.eaststaffsbc.gov.uk

[2][email address]

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FOI, East Staffordshire Borough Council

Good afternoon,

Thank you for your recent Freedom of Information request. East Staffordshire Borough Council is not the responsible social care authority, these responsibilities are held by Staffordshire County Council.

You can redirect your request to Staffordshire County Council's FOI team through the following: https://www.staffordshire.gov.uk/Your-co...

If you are dissatisfied with this response, you may ask the Council to conduct a review of this decision. To do this, please contact the Council in writing (including by letter, fax or email), describe the original request, explain your grounds for dissatisfaction, and include an address for correspondence. You have 40 working days from receipt of this letter to submit a review request. The review request should be sent to:

By Post:
The Principal Democratic Services Officer, East Staffordshire Borough Council, PO Box 8045, Burton upon Trent, Staffordshire, DE14 9JG

By Email: [email address]

When the review process has been completed, if you are still dissatisfied, you may ask the Information Commissioner to intervene.

Kind regards,

Daniel Caulkett
Democratic Services Officer
Democratic Services
East Staffordshire Borough Council
www.eaststaffsbc.gov.uk

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