Telecare monitoring - in-house or outsourced provision
Dear Central Bedfordshire Council,
Please can you provide under the Freedom of Information Act details with respect to your provision of assisted technology and monitoring services provided by the local authority:
1. Does the local authority provide telecare monitoring services in-house or are these services outsourced to a third party?
2. If the monitoring services are delivered by the local authority can you please provide contact details of the person managing the service (please provide name, job title, email address and phone number)
3. If the monitoring services are provided by a third party please supply the name of the organisation.
4. If the monitoring services are delivered by the local authority can you please can you please supply the name of the platform used.
5. How far ahead are you with the analogue to digital switch?
Yours faithfully,
Debra Amphlett
Information request
Our reference: 7937765
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Dear Debra Amphlett
Thank you for your request for information that was received on 24 July
2024 concerning:
Please can you provide under the Freedom of Information Act details with
respect to your provision of assisted technology and monitoring services
provided by the local authority:
Q1. Does the local authority provide telecare monitoring services in-house
or are these services outsourced to a third party?
Q2. If the monitoring services are delivered by the local authority can
you please provide contact details of the person managing the service
(please provide name, job title, email address and phone number)
Q3. If the monitoring services are provided by a third party please supply
the name of the organisation.
Q4. If the monitoring services are delivered by the local authority can
you please can you please supply the name of the platform used.
Q5. How far ahead are you with the analogue to digital switch?
We are dealing with your request and we aim to send a response by 21
August 2024.
In some cases, a fee may be payable. If we decide a fee is payable, we
will send you a fee notice and we will require you to pay the fee before
proceeding with your request.
The Act may restrict the release of some or all of the information you
have requested. We will carry out an assessment and if any exemptions or
exceptions apply to some or all of the information then we might not
provide that information to you. We will inform you if this is the case
and advise you of your rights to request an internal review and to
complain to the Information Commissioner's Office.
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
Please contact us if you have any questions or concerns regarding the
handling of your request. Tel: 0300 300 5765
Yours faithfully
Joanne Mulliner
Senior IG Practitioner
Information Governance
03003005765
[Central Bedfordshire Council request email]
NOTE: Please do not edit the subject line when replying to this email.
Information request
Our reference: 7937765
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Dear Debra Amphlett
Thank you for your request for information received on 24 July 2024.
Please find attached our response to your request.
Yours faithfully
Joanne Mulliner
Senior IG Practitioner
Information Governance
03003005765
[Central Bedfordshire Council request email]
NOTE: Please do not edit the subject line when replying to this email.
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