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Processing Freedom of Information Request
Freedom of Information #25090
Dear Debra Amphlett ,

We have started processing your Freedom of Information request. A response
may take up to 20 working days. If you have not received a response after
20/08/2024 , please contact the council ([email address]).

Your Freedom of Information reference number is #25090.

Regards,

Freedom of Information Officer
Stratford-on-Avon District Council

══════════════════════════════════════════════════════════════════════════

Dear Stratford on Avon District Council,

Please can you provide under the Freedom of Information Act details with
respect to your provision of assisted technology and monitoring services
provided by the local authority:

1. Does the local authority provide telecare monitoring services in-house
or are these services outsourced to a third party?
2. If the monitoring services are delivered by the local authority can you
please provide contact details of the person managing the service (please
provide name, job title, email address and phone number)
3. If the monitoring services are provided by a third party please supply
the name of the organisation.
4. If the monitoring services are delivered by the local authority can you
please can you please supply the name of the platform used.
5. How far ahead are you with the analogue to digital switch?

Freedom of Information Response
#25090
Dear Debra Amphlett

Further to your request, this service area is not dealt with by Stratford
on Avon District Council. You may wish to redirect your enquiry to
Warwickshire County Council who may hold the requested information.

The question asked was not answered for the following legal reason(s) -

• Section 3 (2) - Information not held

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. An internal review request should be
submitted in writing within 40 working days of receiving the original
reply and should be addressed to:

Information Governance Department,
Stratford-on-Avon District Council,
Elizabeth House,
Church Street,
Stratford-upon-Avon,
Warwickshire
CV37 6HX.

You may make a request for an Internal Review in direct reply to this
message.

If you are dissatisfied with The Council's response to an internal review
you have requested, you have the right to make a complaint to the
Information Commissioner's Office. You can contact the ICO using the
information below;

Tel: 0303 123 1113
Live chat: https://ico.org.uk/make-a-complaint/

Regards,

Freedom of Information Officer
Stratford-on-Avon District Council