Telecare monitoring - in-house or outsourced provision
Dear Norfolk County Council,
Please can you provide under the Freedom of Information Act details with respect to your provision of assisted technology and monitoring services provided by the local authority:
1. Does the local authority provide telecare monitoring services in-house or are these services outsourced to a third party?
2. If the monitoring services are delivered by the local authority can you please provide contact details of the person managing the service (please provide name, job title, email address and phone number)
3. If the monitoring services are provided by a third party please supply the name of the organisation.
4. If the monitoring services are delivered by the local authority can you please can you please supply the name of the platform used.
5. How far ahead are you with the analogue to digital switch?
Yours faithfully,
Debra A
Dear Debra A
Freedom of Information Act 2000/Environmental Information Regulations 2004
Information Request ENQ-719045-X4S2C3
Thank you for your request for information received on 19/07/2024.
We have up to 20 working days in which to deal with your request.
If we require clarification of your request we will contact you to explain this, and the 20 working-day period will then start from the day that we receive your clarification.
We will inform you in advance if there is a charge for supplying copies of any information, and we will provide an explanation if any information which we hold is not released to you.
If the requested information contains references to any third parties, we may need to seek their views before we can decide whether or not to release the information to you. In such cases we will not share your own personal details with third parties.
Should you have any queries regarding your request, please contact the team by email at [Norfolk County Council request email] or by telephone on 01603 222661.
Please also note for future reference that requests can be submitted online. Further information and the online request form can be found via the following link:
About the FOI Act and making a request - Norfolk County Council
Yours sincerely
Information Management Team
Strategy and Transformation Department
County Hall, 5th Floor
Dear Debra A
Freedom of Information Request ENQ-719045-X4S2C3
I refer to your request for information dated 18 July 2024.
You asked:
1. Does the local authority provide telecare monitoring services
in-house or are these services outsourced to a third party?
Our response:
None are provided or outsourced to a third party; the County Council works
with local providers instead.
2. If the monitoring services are delivered by the local authority can
you please provide contact details of the person managing the service
(please provide name, job title, email address and phone number)
Our response:
N/A.
Please note that requests for personal details of staff members at the
County Council would normally be refused under Section 40 of the Freedom
of Information Act (the Act). Section 40 provides that if the information
constitutes personal data about a third party and any of the data
protection principles would be contravened by the release of the
information, the County Council is not required to provide the
information.
Any Department in the Council can be contacted via the methods shown on
this webpage:
[1]https://www.norfolk.gov.uk/what-we-do-an...
3. If the monitoring services are provided by a third party please supply
the name of the organisation.
4. If the monitoring services are delivered by the local authority can
you please can you please supply the name of the platform used.
5. How far ahead are you with the analogue to digital switch?
Our response:
N/A.
If you are dissatisfied with our handling of your request you have the
right of appeal through the Council’s internal review procedure by setting
out the grounds of your appeal in writing to:
[2][Norfolk County Council request email]
or Information Compliance Team
County Hall
Martineau Lane
Norwich
NR1 2DH
An appeal should be submitted within 40 working days of the date of this
notice and should be identified as "FOI Appeal".
If you are dissatisfied after pursuing the appeal procedure, you may apply
to the Information Commissioner under Section 50 of the Act for a decision
whether your request for information has been dealt with in accordance
with the requirements of Part I of the Act. Refer to the ICO Website at:
[3]https://ico.org.uk/concerns/ for advice on how to report a concern. Or
you can write to them at:
First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane, Wilmslow
Cheshire
SK9 5AF
Yours sincerely
Saskia Walsh, Information Compliance Officer
Information Governance
Team Tel: 01603 222661
5th Floor, County Hall
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