Telecare devices

Form Submission

Hello Robert James,

Thank you for contacting St.Helens Borough Council.

We have now received your Freedom of Information Request and it has been
assigned to one of our staff to review and reply to you.

Your reference number for this enquiry is 2449-5566-1650-6150

Please quote this reference in any future correspondence with us
concerning this matter.

In accordance with the Act, a response will be sent to you within 20
working days from the date following the receipt of the request.

You can follow progress of this by using the below link to access details
of the case.

[1]My case

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Many thanks

St Helens Borough Council

References

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1. https://www.sthelens.gov.uk/cmav?bk=2449...
2. https://www.sthelens.gov.uk/register

Form Submission

Dear Robert James,

Below are the Reponses to the questions you submitted in your freedom of
information request.

1. Have you already begun your analogue to digital telecare upgrades? If
yes, which supplier are you using for this?

 Yes. We are currently with Tunstall. 

2. Have you completed all analogue to digital upgrades? If no, how many
are remaining to upgrade?

No. Approximately 1250 remaining. 

3. On average, how many new referrals do you receive a month that are
prescribed telecare, and how many of those in the last year have been
private pay?

We get approximately 95 referrals per month. These are for prescribed
telecare. We haven't had any private pay, as all our customers pay for
their own telecare service. 

4. Are you focused on/does your vision make reference to a model and shift
towards preventative and proactive care?

Yes our vision is a proactive and preventative approach.

Regards,

St Helens Borough Council

Form Submission

Hello Robert James,

Thank you for submitting your report to us and we can now advise that your
case has now been closed with the following outcome: All data disclosed

Where applicable we have included a short update with this email so that
you can see a summary of the action that has been taken so far to address
the issue you have reported.

Action taken: Response has been sent in a separate email.

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Many thanks

St Helens Borough Council

References

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1. https://applications02.sthelens.gov.uk/C...