Thank you for your email, the Information Governance Team is out of the
office until the 4^th January 2022.
If your enquiry is urgent please contact:
Lesley Bullen on 07740423329
or Toby Davison on 07736286926
We would like to take this opportunity to wish you a very Merry Christmas
and a Happy new Year.

Dear Sheila Anne Mughal,

Your request has been successfully submitted. Your Request ID is
6Q8MRLMREM, please keep this for your records.

Request Id: 6Q8MRLMREM
Date Submitted: 24/01/2022 10:14 AM UTC
I am a: Third Party Organisation
Select request type(s): Freedom of Information
First Name: XXXXXXXXnne
Last Name: XXXhal
Email: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXcom
Request Details: XXXXXXXXXXXXXXXXXXXXhed
If you have any questions, please contact a member of the privacy team.

This email was sent from The Guinness Partnership Limited
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Our ref: 6Q8MRLMREM

 

Dear Ms Mughal,

 

Thank you for your request.

 

The Guinness Partnership and linked organisations are not covered by
Freedom of Information and Environmental Information laws and therefore
are not required to provide any information in response to your request.

 

However, we will discuss your request with colleagues to see if there is
any information we are prepared to disclose in response to your request.

 

We shall contact you in due course.

 

Kind regards

 

Kawser Hamid

 

Mr Kawser Hamid

Information Governance Compliance Officer

The Guinness Partnership, Bower House, 1 Stable Street, Hollinwood,
Oldham, OL9 7LH
Tel: 0303 123 1890

Email: [1][email address] Web:
[2]www.guinnesspartnership.com

Great service, great homes and a great place to work.
The Guinness Partnership - together really making a difference.

 

 

 

From: Sheila Anne Mughal <[3][FOI #824831 email]>
Sent: 21 January 2022 14:41
To: dataprotectionofficer <[4][Guinness Housing request email]>
Subject: Environmental Information Regulations request - TELECARE/ Alarm
responding centre/ Analogue to Digital Switchover

 

Dear Guinness Housing,

I am writing to make an open government request for all the information to
which I am entitled under the Freedom of Information Act 2000. Could I
possibly suggest that you direct these questions towards one or some of
the following employees: - Assistive Technologies Manager/ Lead, Service
delivery manager, assisted living/housing association dept, Care Home
support, adult services, Service manager, Contact centre Manager – or
similar roles to those listed above.

If you share this request – please do so in HTML as then the text boxes
can be ticked

In order to assist with this survey, could you please answer the
following:

1a. Does your organisation presently provide a Telecare operations centre
(ARC) to monitor personal alarms (e.g., Falls alarms) for your local
vulnerable population &/or local authority?

☐

YES

☐

NO

☐

UNCERTAIN

1b. IF the answer is NO or UNCERTAIN - is this a service you may consider
offering in the future?

☐

YES

☐

NO

☐

UNCERTAIN

If the answer to 1a) & 1b) is NO or uncertain – this is the end of the FOI
request. Thank you for your response.

IF the answer to 1a) is YES please reply to all the questions below.

2a. Do you use an external provider or other government body or private
organisation for alarm responder/monitoring services? If so, can you
please detail: -

☐

NO -We provide this service ourselves -managed in-house

☐

YES – we use an external provider

2b. If an external provider is used, please give name of monitoring
centre/ provider with any contract start/end date & contact details if
known.

2c. If you provide this on behalf of other organisations, please list
these organisations &/or areas of the UK you cover?

3a. What type of devices are used in the community? If you can name device
supplier/manufacturer this would be appreciated.

☐

Mostly Analogue

☐

Mostly Digital

Types of devices: -

4. Do your analogue devices use any of the following protocols?

☐

BS7369

☐

TTOld

☐

BS8521

☐

Tyneter Reach units older 2014

☐

Tunstall devices using ST TT21 proprietary protocol

☐

TT92 open protocol

☐

GSM Tunstall units

☐

Other not listed

5a. Are you presently preparing for the digital switchover?

☐

YES

☐

NO

☐

UNCERTAIN

5b. If the answer is NO, have you any plans to move to a digital platform
and can you outline these?

☐

YES

☐

NO

☐

UNCERTAIN

Please feel free to add any additional comments regarding this process and
any concerns/ issues you may have about this process… if this is
applicable to your organisation.

Response -

6 Could you please indicate which software platform is used in the
monitoring centre you use?

☐

Not known

☐

Tunstall PNC

☐

UMO Enovation

☐

Jontek

☐

Bosh/Telealarm

☐

ArchAngel

☐

Chubb

☐

Appello

☐

Bold Communications

☐

Neat

☐

Azursoft

☐

ESI

☐

T21

☐

STT0DM8

☐

ENAI

☐

SELMA

☐

Other not named – please give details in text box below

7. As regards the above – do you know when the contract end date is &/or
when the software platform used will be under review?

Response -

8. Have you any concerns about your present service? Some possible common
concerns listed below, but please feel free to comment –

☐

Ability for call handlers to work remotely during this present lock &
maybe future down phase.

☐

The analogue to digital switch-over and how suppliers can play catch up &
do you see disruption/challenges in replacing older analogue devices?

☐

Safety of lone workers

☐

Service costs/ budget restrictions

☐

Security of email and chat when discussion client confidential data

☐

Infrastructure costs – considering move to hosted solution

☐

Restriction on choice of alarm devices which could be used

☐

Support and customer service concerns

☐

Alarm signals – failure rates

☐

Concerns re moving from platform supplier & reprogramming individual units

☐

Lack of responder app capability for remote workers

☐

Ease of use & training new starters

☐

Device management/ stock control

☐

Other issues/concerns not listed –

8a – any additional comments re the above possible concerns?

Response -

9. What tender framework/ portal does your organisation use for
procurement re Telecare devices/services and software?

Response -

10. Do you know (approximately) how many device connections you have?

11. Who is the main person(s)/ decision maker (s) or team – who would be
responsible for your Telecare monitoring centre &/or telecare services -
name/title/direct dial number/email?

Response -

12. Any other comments as deemed useful to this enquiry?

Response

THANK YOU -

If this request is too wide or unclear, I would be grateful if you could
contact me as I understand that under the Act, you are required to advise
and assist requesters. If any of this information is already in the public
domain, please can you direct me to it, with page references and URLs if
necessary. If the release of any of this information is prohibited on the
grounds of breach of confidence, I ask that you supply me with copies of
the confidentiality agreement and remind you that information should not
be treated as confidential if such an agreement has not been signed.

I understand that you are required to respond to my request within the 20
working days after you receive this letter, excluding public holidays. I
would be grateful if you could confirm in writing that you have received
this request.

I look forward to hearing from you.

SA Mughal

E-novation trading as Enovation

M 07714 248180 or 0044 7714248180

Yours faithfully,

Sheila Anne Mughal

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[5][FOI #824831 email]

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show quoted sections

Good morning Shelia. I understand that you have made a request to Guinness
for information on our telecare service. Before we share any details can I
ask what the purpose of the survey is, who it is for and how the
information will be used?

 

Kind regards, Robin.

 

Robin MacIntosh

Head of Independent Living - South

 

e:  [1][email address]

w: [2]www.guinnesspartnership.com

 

Great service, great homes and a great place to work

 

Follow us on; [3]www.facebook.com/GuinnessCare  and Twitter @GuinnessCare

    [4]Description: Description: dementia friends logo

 

 

 

The information in this email is confidential and may be legally
privileged. It is intended solely for the addressee. Access to this email
by anyone else is unauthorised. If you are not the intended recipient, any
disclosure, copying, distribution or any action taken or omitted to be
taken in reliance on it, is prohibited and may be unlawful. Such
notification notwithstanding, any comments or opinions expressed are those
of the originator unless otherwise explicitly stated. Please note that we
reserve the right to monitor e-mail communication. The Guinness
Partnership Limited is registered in England as a charitable Registered
Society under the Co-operative and Community Benefit Societies Act 2014
(registered no. 31693R) and registered with the Regulator of Social
Housing as a Registered Provider of social housing (no 4729). Guinness
Care and Support Limited is registered in England as a charitable
Registered Society under the Co-operative and Community Benefit Societies
Act 2014 (registered no. 30337R) and registered with the Regulator of
Social Housing as a Registered Provider of social housing (no L4497).
There are other companies within the Guinness Partnership group and their
registration details are listed on the Guinness Partnership website
(http://www.guinnesspartnership.com/about...).
The registered office of each company within the Guinness Partnership
group is 30 Brock Street, Regents Place, London, NW1 3FG.

References

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1. mailto:[email address]
2. http://www.guinnesspartnership.com/
3. http://www.facebook.com/GuinnessCare
4. http://www.dementiafriends.org.uk/