Dear Mr Hedley,

Freedom of Information Act 2000 Ref:  45/2020

Thank you for your correspondence received on the 26th August, 2020.

Could you please forward me your full name?

Your request is being considered under the Freedom of Information Act
2000.

Please note: On 16th March 2020 the Local Government Secretary announced
that as part of the government’s response to the coronavirus statutory
deadlines for Freedom of Information requests have been temporarily
suspended. We will continue to aim to respond to your query within 20
working days, but please be aware that this may not be possible at the
present time.

Note the Act defines a number of exemptions that may prevent release of
the requested information. There will therefore be an assessment of your
request to determine if any exemptions apply to the information requested.
If the information cannot be released, or only released in part, you will
be informed of the reasons why, together with any rights of appeal.

If the information requested refers to a third party, they may be
consulted before deciding whether it can be released.

Yours sincerely,

Sally Henry | Governance Officer

Tees Valley Combined Authority

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Dear Mr. Hedley,

Freedom of Information Act 2000 – Ref: 45/2020

Thank you for your correspondence received on 26^th August, 2020. In
response to your request I can now provide the following information. 

1. Weekly passenger numbers across your network since launch, broken down
into:

a. standard fare paying passengers, and; b. passengers using an ENCTS
card.

 a. In the period between service launch on 24 February and 31 August,
there have been 20,181 completed customer journeys - see attached for
weekly breakdown.
 b. There is no ENCTS reimbursement with Tees Flex, as this is contained
within the tender price, and therefore concessionary passengers are
not disaggregated in the reports.

2. The reimbursement amount for each ENCTS passenger travelling on Tees
Flex.

There is no ENCTS reimbursement metric – see response to 1 b) above. 

3. The number of registered app users.

There have been 5,964 Tees Flex accounts created since launch (up until
3rd September). Note, this is different to app installs, of which there
have been 3,324 Android and 3,869 iOS. This variation is because not all
customers who download the app then go on to create an account. 

4. The number of monthly bookings, broken down into a. by app, and; b. by
phone

See attached monthly breakdown. 

If you have any queries or concerns please contact me in the first
instance.

However, if you are unhappy with the way your request for information has
been handled, you can submit a complaint by writing to:

Chief Executive, Tees Valley Combined Authority, Cavendish House, Teesdale
Business Park, Stockton on Tees, TS17 6QY. 

If, after your complaint has been determined, you remain dissatisfied with
the handling of your request or complaint, you have a right to appeal to
the Information Commissioner at:

The Information Commissioner's Office (ICO), Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.  Telephone: 0303 123 1113:  Website:
[1]www.ico.gov.uk. 

The ICO does not make a charge for an appeal.

Yours sincerely,

Sally Henry | Governance Officer

Tees Valley Combined Authority

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