Technical failure rates for cavity wall insulation CERT and CESP

Claire Eades made this Freedom of Information request to Department of Energy and Climate Change

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Waiting for an internal review by Department of Energy and Climate Change of their handling of this request.

Dear Department of Energy and Climate Change,

I am writing to ask you to provide information as to the number of technical failures/complaints there were about Cavity wall insulation -ONLY under CERT and CESP schemes.
Which body was responsible for collating this information ?

What percentage these failures represent of the total number of installations?

How did energy companies find out which of their subcontracted installations failed?

How can consumers under CERT and CESP find out which energy company funded their insulation?

Obviously failures cannot count towards energy company carbon reduction targets

In short I am asking you to provide concrete data under the aforementioned schemes as to failure rates and to put in to the public domain as to how these were measured and monitored.
Without this information carbon reduction targets cannot be accurately monitored.

Yours faithfully,
Claire Eades

correspondence@ecase-bis.fcos.gsi.gov.uk on behalf of FOI Requests,

DECC Ref: FOI2014/24192

Dear Ms Eades

Thank you for your request for information which was received on 28th
October. Your request has been passed on to the appropriate official at
the Department of Energy and Climate Change (DECC) to deal with.

Your request is being considered under the terms of the Freedom of
Information Act 2000 and/or the Environmental Information Regulations 2004
and we will reply at the latest by 25th November

If you have any queries about this email, please contact the Information
Rights Unit at the Department for Business, Innovation and Skills (BIS)
who provide a shared service to DECC.

Please remember to quote the reference number above in any future
communications.

Kind regards,

Information Rights Unit

Information Rights Unit | Department for Business, Innovation & Skills | 1
Victoria Street, London, SW1H 0ET | www.gov.uk/bis |
[email address] | BIS have a shared service level agreement
with DECC to process and advise on their FOI requests

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Claire Eades left an annotation ()

How can this info below be accurate and companies deemed to be compliant when cases of damp and mould and technical failure cannot be traced back to the energy company responsible? Paul Kitchener Ofgem on this website

Also why has CIGA sent correspondence out to installers stating that climate change has not been proven ( Oct 2014?)

A green mist for big business profiteering?

'Whilst the concept of climate change is unproven and the question of Climate Adaptation is similarly unclear'-Gerry Miller CIGA Oct 2014

Technical monitoring
5.1. Technical monitoring was a key control in CESP to ensure measures installed met the relevant quality standards and carbon savings claimed by energy companies could be fully achieved.
5.2. Energy companies were required to undertake monitoring on at least 5% of each measure installed using a suitably qualified monitoring agent. Only professionally installed insulation and heating measures required technical monitoring. The monitoring sample was selected in a random manner.
5.3. Tomaintainconsistency,propertieswereinspectedusingstandardtechnical monitoring questions developed by Ofgem to ensure compliance with CESP legislation and guidance. These questions were also used in the Carbon Emissions Reduction Target (CERT) scheme. The questions covered a range of topics for each measure type and failures could relate to customer satisfaction, health and safety, legal or building regulations, as well as carbon savings achieved.
5.4. Energycompanieswererequiredtoreportasummaryoftheirtechnical monitoring results at scheme closure. These results have been aggregated per measure type and can be found in figure 5.111.

Claire Eades

FOI Requests,

1 Attachment

Dear Ms Eades

Please see the attached reply to your DECC FOI request ref 2014/24192.

If you have any queries about this email, please contact the Information Rights Unit at BIS.
Please remember to quote the reference number above in any future communications.

Kind regards,
Information Rights Unit

Information Rights Unit (DECC Shared service)
Department for Business, Innovation & Skills
Orchard 1, 6th Floor
1 Victoria Street
London
SW1H 0ET
www.gov.uk/bis

show quoted sections

Claire Eades left an annotation ()

Ofgem can't assist in many cases as the records simply weren't kept. (Paul Kitcher Information manager Ofgem on this website). Why have you put this in your reply?The companies in many cases also state that they do not have the information. They remain virtually unregulated. If you would like me to share my information I am happy to meet with you.
CIGA often do not reply to complaints. Their ineffectiveness was written about in the OFT report August 2012.
Technical monitoring would have to be done at specific time intervals as CWI can fail several years after installation.
There is no body which currently collates this information.
Consequently any claims to carbon reduction targets being met through CWI cannot be accurate. All technical failures must be removed from those targets.
Many people who contact us CWIVA (cavity wall insulation victims alliance) have exhausted every avenue already.
I will reopen my question. 'Who monitors technical failures for CERT and CESP installations beyond the inadequate 5% which are done far too early.'
As victims contact CWIVA we need to be able to give them this information.
As you have actively promoted these measures do you not think you should now admit that there is a significant problem and set up a helpline accordingly or advise Ofgem to do so, offering people real help?

Dear FOI Requests,

Please could you supply me with a direct answer to my question.

Yours sincerely,

Claire Eades

FOI Requests,

Dear Mrs Eades

Please see the message below from DECC in reply to your query:

Thank you for email of 25th December 2014 where you asked for a direct reply to your question following the Department's letter in reply to your original request.

In your original request of 28th October 2014 you asked DECC a number of questions for which we provided answers and links to supporting documentation. Given this, we cannot be clear as to where you feel that you are lacking a direct response. Please can you clarify the information you require and whether you intended to ask for an internal review of the original DECC reply?

As stated in our original response, Ofgem are responsible for all aspects of Technical Monitoring of the Energy Company Obligation, and as such any queries relating to this should be directed to them. They can be contacted at [email address]

If you have any queries about this email, please contact the Information Rights Unit at BIS.
Please remember to quote the reference number above in any future communications.

Kind regards,
Information Rights Unit

Information Rights Unit (DECC Shared Service)
Department for Business, Innovation & Skills
Orchard 1, 6th Floor
1 Victoria Street
London
SW1H 0ET
www.gov.uk/bis

show quoted sections

Claire Eades left an annotation ()

Dear Sir/Madam

Ofgem have responded by stating that they do not hold address level records of installations consistently therefore they cannot possibly hold the information for technical failure as the energy company cannot be traced.

When people's homes go mouldy after CWI. Who records this and then subsequently removes that property from the CRT target. Without consistent monitoring of CWI failure the CRT targets and whether they have been met or not must be a fabrication.

So yes I would like an answer to my question of who monitors technical failure under CERT and CESP which does not direct me to Ofgem as they do not hold the info.

Regards

Claire Eades

Dianna Goodwin left an annotation ()

Claire Eades is quite correct in her assumptions; I fail to see why DECC are still refusing to comprehend this issue. It is of no use whatsoever to continually pass the buck back to Ofgem since they do not hold the information required. Clearly they should do but it would appear that the government did not make it mandatory for all technical failures to be recorded by anyone. Installers should have been legally obliged under penalty to forward this information to Ofgem, and the same with CIGA. My own installation was not recorded with Ofgem - let alone its subsequent failure, provoking extraction. How should we have recorded I wonder very evident technical failures that neither the installer nor CIGA will admit to, or accept liability for, but which are dealt with by way of 'goodwill payment gestures'
Given also Paul Kitchner's remarks it is not difficult to see that technical failure rates are indeed statistically unsupported; therefore are of no value and false.