Thank you for your email.

In our continuous efforts to enhance communications and efficiency within the
port health service, we've introduced an E-form. This form allows agents to
notify us of consignments that are currently on hold pending release instead of
using an email. The E-form allows for all supporting documents to be uploaded to
the request resulting in streamlining our process, enabling Port Health to
prioritise arrival deadlines and release consignments seamlessly. We strongly
encourage you to use this form to ensure your consignment is efficiently dealt
with - 

[1]Quick Resolve – Beta –SCPHA (porthealth.uk) 

We aim to respond within 48 hours of receipt.*

Please do not send multiple emails or chase for a reply within 48 hours of your
initial correspondence.

For URGENT matters relating to the reporting of infectious disease on board a
vessel, please call : 0845 6461310

*With the exception of General Enquires which do not directly relate to a live
consignment. These will be undertaken as and when capacity allows.

Confidentiality: This email and its attachments are intended for the above
named only and may be confidential. If they have come to you in error you
must take no action based on them, nor must you copy or show them to
anyone; please reply to this email and highlight the error. Security
Warning: Please note that this email has been created in the knowledge
that Internet email is not a 100% secure communications medium. We advise
that you understand and accept this lack of security when emailing us.
Viruses: Although we have taken steps to ensure that this email and
attachments are free from any virus, we advise that in keeping with good
computing practice the recipient should ensure they are actually virus
free. Suffolk Coastal Port Health is part of East Suffolk Council

References

Visible links
1. https://www.porthealth.uk/quickresolve/

Good afternoon,

Thank you for your request, which we have given the above reference number.
Your request will be dealt with under the terms of the Environmental Information Regulations 2004 (EIR) and/or Freedom of Information Act 2000 (FOI) and will usually be answered within 20 working days.
If your request falls under EIR and is particularly complex or requires the retrieval of a large amount of information, we may extend this to 40 working days. If this is the case, we will notify you as soon as it becomes apparent.
While no charges are made for the submission of requests, the council is entitled to apply reasonable costs for disbursements (i.e. photocopying, postage etc). Where charges apply we will notify you before releasing the information. Please see our published fees and charges: Fees and charges » East Suffolk Council.
If you have any queries about this request please contact us at the email address above.
Please quote the above reference number in any future communications.
Please note that for requests received on non-working days the 20 working days will be calculated from the start of the next business day.

Kind Regards,

FOI Team

Freedom of Information Team

East Suffolk Council 
0333 016 2000

www.eastsuffolk.gov.uk  
www.eastsuffolkmeansbusiness.co.uk 
 
Our ambition is to deliver the best possible quality of life for everyone who lives in, works in and visits East Suffolk.
We are East Suffolk

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Good afternoon,

Please find attached the response to your request.
Copyright and re-use of information
Information for which the Council holds the copyright may be used for private purposes but must not be used for commercial purposes unless you have advised us you wish to re-use it and you have our permission to do so. Published datasets may be reused under the Open Government Licence for public sector information. In certain circumstances, the Council may be required to disclose information for which it does not hold the copyright. In these circumstances you must respect the rights of the copyright owner and seek the copyright owner’s permission to re-use the information. Please refer to the East Suffolk FOI page for more information about reuse of information.
This concludes your request.
If you require translation of the information you have been sent, please contact us.
We proactively publish information and encourage you to check our website before making a request. The FOI webpage contains links to some of our most frequently requested information which is already published on the website.
If you have any queries or are dissatisfied with the information we have provided in response to your request, please contact us at the email address above. Details of our Internal Review process can be found on the East Suffolk FOI page.
More information about how we deal with requests under the Freedom of Information Act, Environmental Information Regulations and Data Protection legislation can be found in the Access to Information pages of our website.
Please quote the above reference number in any communication about this request.

Kind Regards,

FOI Team

Freedom of Information Team

East Suffolk Council 
0333 016 2000

www.eastsuffolk.gov.uk  
www.eastsuffolkmeansbusiness.co.uk 
 
Our ambition is to deliver the best possible quality of life for everyone who lives in, works in and visits East Suffolk.
We are East Suffolk

show quoted sections