Dear Matthew Jackson

Our ref: FOI-0590-2223/GH

Thank you for your request received by Transport for London (TfL) on 9
June 2022 asking for information about Taxis booked for passengers.

Your request will be considered in accordance with the Freedom of
Information Act 2000 and our information access policy, and we will issue
you with a response by 6 July 2022. We publish a substantial range of
information on our website on subjects including operational performance,
contracts, expenditure, journey data, governance and our financial
performance. This includes data which is frequently asked for in FOI
requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

This message has been scanned for malware by Forcepoint. [3]www.forcepoint.com

References

Visible links
1. http://www.tfl.gov.uk/corporate/transpar...
2. http://www.tfl.gov.uk/
3. http://www.forcepoint.com/

Dear Matthew Jackson

Our ref: FOI-0590-2223/GH

Thank you for your request received by Transport for London (TfL) on 9
June 2022 asking for information about Taxis booked for passengers.

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.

I can confirm we do hold the information you require. However, we are
refusing your request under section 14(1) of the Act. After reviewing a
sample of our records we consider that providing the requested information
would place an unreasonable burden on us. Our principal duty is to provide
an effective transport service for London and we consider that answering
this request would represent a disproportionate effort. It would be a
significant distraction from our work managing the TfL network, requiring
re-allocation of already limited resources and placing an unacceptable
burden on a small number of personnel. We do wish to clarify that whilst
we consider that your request falls under section 14(1) of the FOI Act,
this does not reflect a conclusion that it has been your intention to
deliberately place an undue burden on our resources.

In order to answer your request in its current form, we would need staff
members from each of the areas requested (London Underground, London
Overground, TFL Rail, Docklands Light Railway, Croydon Tramlink, etc.) to
search for and collate the relevant information. As you have requested
detailed information relating to each Taxi journey (origin, destination,
number of passengers, reason for booking the taxi etc), we would then need
to manually review the details recorded for each entry and consider
whether any exemptions might apply, such as in instances where the
information could lead to the identification of individuals. As there
would be hundreds of relevant records requiring such a review, this would
take an excessive amount of time. We therefore consider the burden of
retrieving, reviewing and redacting the information would be
disproportionate to the benefit of providing it.

If you would like to re-submit a more focused, specific request then we
will, of course, consider it. For example, a request for the overall
number of relevant Taxi journeys and the costs incurred would not raise
concerns around the potential provision of personal data and would take up
significantly less resources to answer.

Please see the attached information sheet for details of your right to
appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

This message has been scanned for malware by Forcepoint. [1]www.forcepoint.com

References

Visible links
1. http://www.forcepoint.com/