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Reference: LU17924

Dear Requestor, 

Your Freedom of Information Request - Acknowledgement. 
​
Thank you for sending your request for information. We are treating this
as a request under the Freedom of Information Act 2000.

The legislation allows us 20 working days to respond to your request. This
is 22/11/2024. If we require any clarification from you in relation to
your request, we will contact you further.  

Should you have any queries or concerns about how your request is being
handled, please do not hesitate to contact us, quoting the above
reference, by emailing us at [Luton Borough Council request email] or
writing to us at the above address.

Yours sincerely,

Information Compliance Team
 
IMPORTANT: Luton Borough Council routinely monitors the content of e-mail
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policies and procedures. Messages that breach policy or pose a threat may
be quarantined or deleted. Scanning of this message and addition of this
footer is performed by MailMarshal Secure Email Gateway in conjunction
with virus detection software. The Council is not responsible for any
changes made to the message after it has been sent. This message is
intended only for the addressee. Any unauthorised copying or distribution
may be unlawful. If you have received this email in error please notify
the originator of the message and then delete this message from your
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show quoted sections

Good afternoon

Thank you for your further enquiry, there has been a slight delay due to
an update to the National Guidance on Convictions plus some operational
challenges across the broader licensing policy work.
 
We are expecting that the draft will be released in Jan 2025 for
consultation

Kind Regards

Tony Ireland
Head of Public Protection
 

Good afternoon

Thank you for your further enquiry, there has been a slight delay due to
an update to the National Guidance on Convictions plus some operational
challenges across the broader licensing policy work.
 
We are expecting that the draft will be released in Jan 2025 for
consultation

Kind Regards

Tony Ireland
Head of Public Protection
 

Thank you for contacting Luton Council’s Freedom of Information team. We
confirm receipt of your request and will contact you in due course.

If you are contacting us about a request you have already made, please
ensure you have included the reference number, and please email again if
you have not included this.

Note, this email address is for Freedom of Information requests only.  If
your email is for anything else, we will not be able to assist so please
re-direct your request accordingly.  You can see our website
at [1]www.luton.gov.uk.

[2]LutonLogo 
IMPORTANT: This message is intended for the addressee only.  Any
unauthorised copying or distribution may be unlawful. If you have received
this email in error please notify the originator of the message and then
delete this message from your system, including deleted items.  Luton
Borough Council routinely monitors the content of e-mail sent and received
by its e-mail systems, to ensure compliance with its policies and
procedures. Messages that breach policy or pose a threat may be
quarantined or deleted. Scanning of this message and addition of this
footer is performed by MailMarshal Secure Email Gateway in conjunction
with virus detection software. The Council is not responsible for any
changes made to the message after it has been sent. This message is
intended only for the addressee. Any unauthorised copying or distribution
may be unlawful. If you have received this email in error please notify
the originator of the message and then delete this message from your
system.

Please visit our website for Coronavirus updates and guidance.

Website: [3]www.luton.gov.uk

Sign up to receive important updates on council
services: [4]luton.gov.uk/emailupdates

[5]Twitter Follow us on Twitter: @Lutoncouncil

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[7]Think Green Before printing, please think about the ENVIRONMENT!

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Re: Our Ref: LU18860 – Internal Review - Acknowledgement

Dear Peter Mead

Thank you for your recent communication. We are treating this as a request
for an internal review of LU17924 under the Freedom of Information Act
2000.
 
We will aim to respond by 23/01/2025 which is 20 working days from the day
after we received your recent correspondence.  
 
Should you have any queries or concerns about how your internal review is
being handled, please do not hesitate to contact us, quoting the above
reference, by emailing us at [Luton Borough Council request email] or
writing to us at the above address.
 
Unsolicited Marketing
Please note that under the Privacy and Electronic Communications (EC
Directive) Regulations 2003 Luton Council asks not to receive unsolicited
marketing communications.
 
Yours sincerely,

Complaints and Information Compliance Team

 
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be quarantined or deleted. Scanning of this message and addition of this
footer is performed by MailMarshal Secure Email Gateway in conjunction
with virus detection software. The Council is not responsible for any
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the originator of the message and then delete this message from your
system.

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Good Afternoon

I  apologies for the delay in responding. I note that there appears to be
a fault with the WDTK website as the response to the last request seems to
have been applied to all pending requests. the response was only to one of
those.

with regards to this particular request, the complaints information goes
back as far as Jan 2020 as the council started to use the new Caseworker
system. For the period 2020 until the current day there has been 13
complaints for the licensing service with specific reference to Taxi/
Hackney Carriage or Private Hire.

Of the 13 complaints, 7 related to Knowledge tests as follows

2 x cancellations – customer offered new date
2 x change of date – new date offered
2 x new booking – new date offered
1 x decision – decision reviewed

5 related to applications 
3 x awaiting customer response – information sent again
1 x awaiting decision – advised on period of time for determination
1 x immigration requirements – advised of the correct visa provsions

I hope this assists

Tony Ireland
Head of Public Protection
 

Good Afternoon

Please see below the answers to the questions posed

Please provide the number of driver licenses issued since 2018 on a yearly
basis.
1. As the database is live then the information held is with regards to
current licence holders and the total number of licensed drivers is
currently 1680
Please provide the date that the knowledge test for taxi and private hire
was switched to an online test.
2. The date when the KT went online was  April 2011
Please provide the date that the knowledge test for taxi and private hire
ceased to be conducted online.
3. The Knowledge tests are still being undertaken online
Please provide all details of risk assessments taken before allowing the
taxi and private hire knowledge test to be conducted online and the name
of the person responsible for this decision.
4. it was ratified as a policy decision made by the Administration and
Regulation Committee in April 2016
Please provide the number of new drivers licenses issued since 2020 where
the respective knowledge tests were conducted online
5. As all licences are issued on a three year basis then all drivers since
2020 will have undertaken Knowledge tests online.
Please provide the failure rate for the taxi and private hire knowledge
test on a yearly basis since 2018.
6. we do not hold yearly rates for Knowledge Test failures but overall the
average failure rate for the test is 60%

Regards

Tony Ireland