TASL Patient Transport UHL

Alison Stevens made this Freedom of Information request to University Hospitals of Leicester NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

University Hospitals of Leicester NHS Trust did not have the information requested.

Dear University Hospitals of Leicester NHS Trust,
Could you please answer the following questions with regards to this freedom of Information request.
1 TASL Patient Transport have taken over from Arriva Transport today due to the chronic meltdown of the Service how many Patients have missed an Out Patients appointment in the last 24 hours because the Ambulance may of turned up late or not turned up at all?
2.How many Patients have had to wait for 4 hours or more to be discharged home from hospital via TASL or Out Patients Appointments please give statistics for the past 24 hours.?
3 . How many day case procedures have had to be cancelled due to Patients not turning up due to TASL not turning up to take the Patient to hospital over the past 24 hours?
4. Can you please clarify if Patients requiring chemotherapy as in cancer Services and Patiebrs requiring kidney dialysis have been severely affected because of TASL Transport lockdown over the past 24 hours?
5. How many cases of bed blocking has there been oveAr the past 24 hours due to TASL lockdown?

Yours faithfully,

Alison Stevens

FOI - Freedom of Information, University Hospitals of Leicester NHS Trust

1 Attachment

Corporate and Legal Affairs – Corporate and Committee Services

 

Our Reference: HS/FOI/35297

 

3 October 2017

 

 

Alison Stevens

[1][email address]

 

 

Dear Ms Stevens

 

Request for Information

 

Thank you for your request for information, as received by University
Hospitals of Leicester NHS Trust on 2 October 2017.   Within UHL NHS
Trust, Freedom of Information Act requests are managed centrally by the
Corporate and Committee Services Team. 

 

The Trust will endeavour to provide a response within the required 20
working-day deadline.  I will, of course, keep you informed should this
not prove possible for any reason.  If we require any clarification on
your request, we will contact you as soon as possible. 

 

All requesters are advised that the Trust may make a charge for providing
the information to them, to cover the cost of photocopying, postage and
packaging etc – I confirm that where these costs are below £5.00 in total,
no charge will be made.  All requesters are also advised that there may
also be a charge payable to cover costs of locating the information they
have requested, as laid down in the Freedom of Information Act Regulations
published by the Government in December 2004.  Naturally, if such a charge
is to be applied to your request, you will be informed as soon as
possible.

 

Yours sincerely,

 

[2]Description: Description: Description: Description: Description:
Description: Description: hello_my_name_is_logo_coloured

 

Helen Stokes

Corporate and Committee Services Manager

Belgrave House, Leicester General Hospital site

University Hospitals of Leicester NHS Trust

Tel: 0116 258 8590

 

Information contained in emails may be subject to disclosure under the
Freedom of Information Act 2000, and confidentiality cannot therefore be
guaranteed.  Please ensure that all emails are accurate and appropriate,
and are retained/deleted in accordance with good practice and any policies
of the Trust.  If you are not the intended recipient of this email, please
inform the sender, delete the email from your system and destroy any
copies you may have made.

 

 

FOI - Freedom of Information, University Hospitals of Leicester NHS Trust

1 Attachment

Dear Ms Stevens,

 

Further to my acknowledgement of 3 October 2017, please accept my
apologies that the Trust is not yet in a position to respond to your
request below. I hope to be able to provide a response as soon as
possible, and I apologise again for the delay.

 

Yours sincerely,

 

[1]Description: Description: Description: Description: Description:
Description: Description: Description: Description:
hello_my_name_is_logo_coloured

 

Helen Stokes

Corporate and Committee Services Manager

Belgrave House, Leicester General Hospital site

University Hospitals of Leicester NHS Trust

Tel: 0116 258 8590

 

Information contained in emails may be subject to disclosure under the
Freedom of Information Act 2000, and confidentiality cannot therefore be
guaranteed.  Please ensure that all emails are accurate and appropriate,
and are retained/deleted in accordance with good practice and any policies
of the Trust.  If you are not the intended recipient of this email, please
inform the sender, delete the email from your system and destroy any
copies you may have made.

 

 

Dear FOI - Freedom of Information,
I am requesting an internal review into the Trusts failure to answer my freedom of information request within the allocated timescale.

Yours sincerely,

Alison Stevens

FOI - Freedom of Information, University Hospitals of Leicester NHS Trust

1 Attachment

Corporate and Legal Affairs – Corporate and Committee Services

 

Our Reference: HS/FOI/35297

 

6 November 2017

 

Alison Stevens

[1][FOI #435538 email]

 

 

Dear Ms Stevens

 

Request for Information

 

Thank you for your Freedom of Information Act (FOI) request, as received
on 2 October 2017 and acknowledged on 3 October 2017.  Please accept my
reiterated apologies that the Trust has not been able to respond to you
within 20 working days.  For information, the University Hospitals of
Leicester NHS Trust is one of the largest and busiest NHS teaching Trusts
in the country incorporating Leicester Royal Infirmary, Glenfield and
Leicester General hospitals.  Our three hospitals have around 15,000 staff
serving around 1.2 million people across Leicester, Leicestershire and
Rutland, and a further two to three million people from the rest of the UK
who come to us for treatment from one of our specialist services.  During
2016/17 we treated 1,406,300 patients (that’s 3,852 patients each day) –
56,500 (or 4%) more patients than in 2015/16.

 

Following consultation with colleagues from the Operations team, I confirm
that the Trust does not hold information covered by your request. However,
in line with the duty to advise and assist requesters under section 16 of
the Freedom of Information Act 2000, information for Q1 of your request
has been provided by colleagues from West Leicestershire Clinical
Commissioning Group (which commissions the service), and is set out below.
Your request is set out in bold below, followed by the Trust’s response:-

 

 

1 TASL Patient Transport have taken over from Arriva Transport today due
to the chronic meltdown of the Service how many Patients have missed an
Out Patients appointment in the last 24 hours because the Ambulance may of
turned up late or not turned up at all?

43 (information provided by West Leicestershire Clinical Commissioning
Group)

 

2. How many Patients have had to wait for 4 hours or more to be discharged
home from hospital via TASL or Out Patients Appointments please give
statistics for the past 24 hours.?

 

3 . How many day case procedures have had to be cancelled due to Patients
not turning up due to TASL not turning up to take the Patient to hospital
over the past 24 hours?

 

4. Can you please clarify if Patients requiring chemotherapy as in cancer
Services and Patients requiring kidney dialysis have been severely
affected because of TASL Transport lockdown over the past 24 hours?

 

5. How many cases of bed blocking has there been over the past 24 hours
due to TASL lockdown?

 

With respect to questions 2-5 above, I am advised that the Trust does not
hold this information, as access would be needed to data held on the
service provider’s system in order to check all requests for patient
transportation across the listed patient groups. 

 

 

I am sorry that the Trust is unable to provide you with all the
information requested on this occasion, and I apologise again for the
delay in responding. If you require any further assistance please do not
hesitate to contact me.  If you are dissatisfied with the Trust’s
response, you can contact the Director of Corporate and Legal Affairs on
Tel. No. 0116 258 8615 to request a copy of UHL’s Freedom of Information
Act complaints procedure.

 

We must advise you that where we have provided information we have done so
subject to the provisions of the Re-use of Public Sector Information
Regulations 2005.  Accordingly you must not re-use this information
without having the consent of the Trust.  Where the Trust is prepared to
provide its consent then it may levy a charge for doing so. Should you
wish to re-use documents provided then you must make your request in
writing stating your name and your address for correspondence together
with the document that you wish to re-use and the purpose for which the
information is to be re-used.

 

In the event that you remain dissatisfied with the way in which the Trust
has handled any complaint that you may wish to make, we would advise you
of your right to complain to the Information Commissioner at the
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.

 

Yours sincerely,

 

 

[2]Description: Description: Description: Description: Description:
Description: Description: Description: hello_my_name_is_logo_coloured

Helen Stokes

Corporate and Committee Services Manager

Belgrave House, Leicester General Hospital site

University Hospitals of Leicester NHS Trust

Tel: 0116 258 8590

 

Information contained in emails may be subject to disclosure under the
Freedom of Information Act 2000, and confidentiality cannot therefore be
guaranteed.  Please ensure that all emails are accurate and appropriate,
and are retained/deleted in accordance with good practice and any policies
of the Trust.  If you are not the intended recipient of this email, please
inform the sender, delete the email from your system and destroy any
copies you may have made.

 

FOI - Freedom of Information, University Hospitals of Leicester NHS Trust

1 Attachment

Dear Ms Stevens,

 

Thank you for your request for an internal review as set out below, which
is now being progressed accordingly.

 

Yours sincerely,

 

[1]Description: Description: Description: Description: Description:
Description: Description: Description: Description: Description:
hello_my_name_is_logo_coloured

 

Helen Stokes

Corporate and Committee Services Manager

Belgrave House, Leicester General Hospital site

University Hospitals of Leicester NHS Trust

Tel: 0116 258 8590

 

Information contained in emails may be subject to disclosure under the
Freedom of Information Act 2000, and confidentiality cannot therefore be
guaranteed.  Please ensure that all emails are accurate and appropriate,
and are retained/deleted in accordance with good practice and any policies
of the Trust.  If you are not the intended recipient of this email, please
inform the sender, delete the email from your system and destroy any
copies you may have made.

 

FOI - Freedom of Information, University Hospitals of Leicester NHS Trust

Alison Stevens

 

Our Reference SM/FOI/35297                    Date : 27 November 2017

 

Dear Sir or Madam

 

INTERNAL REVIEW OF HANDLING OF REQUEST MADE UNDER THE FREEDOM OF
INFORMATION ACT 2000 (the "Act")

 

1.       BACKGROUND

 

1.1          On 2nd October 2017 the Trust received an email containing a
request under the Act from Alison Stevens (‘the Applicant’).

1.2          The following information was requested:

 

Dear University Hospitals of Leicester NHS Trust, Could you please answer
the following questions with regards to this freedom of Information
request.

1 TASL Patient Transport have taken over from Arriva Transport today due
to the chronic meltdown of the Service how many Patients have missed an
Out Patients appointment in the last 24 hours because the Ambulance may of
turned up late or not turned up at all?

http://vsea.xuhl-tr.nhs.uk:32224/?dmVyPT...
many Patients have had to wait for 4 hours or more to  discharged home
from hospital via  TASL or Out Patients Appointments please give
statistics for the past 24 hours.?

3 . How many day case procedures have had to be cancelled due to Patients
not turning up due to TASL not turning up to take the Patient to hospital
over the past 24 hours?

4. Can you please clarify if  Patients requiring chemotherapy as in cancer
Services and Patiebrs  requiring  kidney dialysis have been severely
affected because of TASL Transport lockdown over the past 24 hours?

5. How many cases of bed blocking has there been oveAr the past 24 hours
due to TASL lockdown?

 

1.3          On 4th November 2017 the Applicant requested a review of the
handling of her requests.

1.4          On 6th November 2017 the Trust responded to the original
request indicating that it did not hold the information requested.

 

2.       THE REVIEW

 

2.1          I have now conducted a review of the handling of your
request.  In doing so I have followed the internal procedures of the Trust
and have had regard to all the relevant facts and circumstances.  In
particular I have considered:

2.1.1      The Freedom of Information Act 2000;

2.1.2      The request dated 2nd October 2017 and the response to that
request;

2.1.3      All correspondence and documents including the material which
was provided;

 

3              FINDINGS

 

3.1          Procedural Findings

 

3.1.1      The 20 working day statutory timeframe for compliance was
exceeded. This was because the Trust was attempting to obtain information
that fell within the ambit of the request from an external body. The
Applicant was kept informed that there was a delay in responding to the
request. I consider that it is appropriate to apologise to the Applicant
for this delay and I now do so.  The Trust takes its obligations under the
FOIA very seriously and always seeks to comply with its obligations under
the Act.  Clearly there was a delay in this case and I apologise that this
was so.

3.1.2      The Trust's response met the requirements set out in section 17
of the Act.    The response included details of the right to request an
internal review and the right to appeal to the Information Commissioner.

 

4.            CONCLUSION

 

On behalf of UHL, I apologise again for the failure of the organisation to
meet the procedural requirements of the FOIA and the delay in responding
to your request.

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  The Information
Commissioner can be contacted at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Yours sincerely

 

 

 

Steve Murray

Assistant Director of Corporate and Legal Affairs

 

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