Tactile and Contrast Edging on Platforms and Stairways

Christopher Stapleton made this Freedom of Information request to Transport for London

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Christopher Stapleton

Dear Transport for London,

I would be grateful if you could answer the following questions.

Tactile Edging on Platforms

(1) Which Underground and Overground stations currently lack tactile edging on their platforms?

(2) For all those stations which currently lack tactile edging on their platforms, please supply a date by which tactile edging will be installed.

(3) For all those stations which currently lack tactile edging on their platforms, please state which platforms are affected i.e. the line and the direction (for example: Northern Line northbound, etc.).

Tactile Edging on Stairways

(4) Which Underground and Overground stations currently lack tactile edging at the top and base of stairways?

(5) For all those stations which currently lack tactile edging at the top and base of stairways, please supply a date by which tactile edging will be installed.

Contrast Edging on Platforms

(6) Which Underground and Overground stations currently lack contrast edging on their platforms? By contrast edging I mean a yellow or white or other high-contrast colour line along the full length of the platform.

(7) For all those stations which currently lack contrast edging on their platforms, please supply a date by which contrast edging will be installed.

(8) For all those stations which currently lack contrast edging on their platforms, please state which platforms are affected i.e. the line and the direction (for example: Northern Line northbound, etc.).

Contrast Edging on Stairways

(9) Which Underground and Overground stations currently lack contrast edging at the top and base of stairways?

(10) For all those stations which currently lack contrast edging at the top and base of stairways, please supply a date by which contrast edging will be installed.

Yours faithfully,

Christopher Stapleton

FOI, Transport for London

Dear Mr Stapleton

 

Our Ref:         FOI-1184-1415

 

Thank you for your e-mail received on20 October 2014 asking for
information about tactile and contrast edging on platforms and stairways.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 17 November 2014.

 

In the meantime, if you would like to discuss this matter further, please
feel free to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

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Christopher Stapleton

Dear FOI at TfL,

I note that you promised a response by 17th November.

You have not responded. Today is 24th November.

Please respond as soon as possible: you are currently in breach of the Freedom of Information Act.

Yours sincerely,

Christopher Stapleton

FOI, Transport for London

1 Attachment

Dear Mr Stapleton

 

Our Ref:         FOI-1184-1415

 

Thank you once again for your e-mail received on 20 October 2014 asking
for information about tactile and contrast edging on platforms and
stairways.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and TfL’s information access policy. 

 

Because we are still compiling the information for your request we have
not been able to resolve your request within the statutory 20 working day.

 

We intend to provide you with a full response by 15 December 2014. Please
accept my apologies for this delay. If you could please confirm whether
you require the information for DLR stations, as this may enable us to
respond sooner.

 

In the meantime, if you have any queries relating to your request, please
do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

 

 

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Christopher Stapleton

Dear Gemma Jacob,

Yes, please do include DLR stations in your response.

I would be very happy to receive your response in two phases if that would help speed things up, with DLR information in the second phase of response.

Yours sincerely,

Christopher Stapleton

FOI, Transport for London

1 Attachment

Dear Mr Stapleton

 

Our Ref:         FOI-1184-1415

 

Thank you for your e-mail received on20 October 2014 asking for
information about tactile and contrast edging on platforms and stairways.
Please accept my apologies for the delay in responding.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we do hold the information you require.

 

Tactile Edging on Platforms

 

(1) Which Underground and Overground stations currently lack tactile
edging on their platforms?

(2) For all those stations which currently lack tactile edging on their
platforms, please supply a date by which tactile edging will be installed.

(3) For all those stations which currently lack tactile edging on their
platforms, please state which platforms are affected i.e. the line and the
direction (for example: Northern Line northbound, etc).

 

The vast majority of London Underground and DLR platforms have tactile
paving at their edge. Two of the remaining platforms at Cannon Street will
have tactile paving fitted as part of a wider station project to be
completed in 2014. However, technical issues on the remaining 14 platforms
(north of Queen’s Park on the Bakerloo line and at Leytonstone on the
Central line) mean that we are not currently able to install tactile
paving in those locations. We will continue to seek a solution to this but
we have no confirmed date for installtion.

 

On the London Overground, Crystal Palace platforms 1 and 2 are the only
platforms without tactile edging on their platforms. This will be
installed within two years, the extension to these platforms already have
tactile edging. National Rail plan to install tactile edging to platforms
2, 3, and 4 by March 2015.

 

Tactile Edging on Stairways

 

(4) Which Underground and Overground stations currently lack tactile
edging at the top and base of stairways?

 

The following stations currently lack tactile edging (corduroys) at the
top and base of stairways:

 

· Bakerloo Line - 52 stairways at the following locations:

Charing Cross, Edgware Road Bak, Elephant and Castle, Harrow and
Wealdstone, Kilburn Park, Lambeth North, Maida Vale, Marylebone,
Piccadilly Circus, Warwick Avenue, Wembley Central

 

· Central Line - 37 instances at the following locations:

Barkingside, Buckhurst Hill, Chancery Lane, Debden, Ealing Broadway,
Grange Hill, Hanger Lane, Holland Park, Leytonstone, North Acton,
Redbridge, St. Paul's, Theydon Bois, West Acton

 

· Victoria Line - 36 instances at the following  locations:

Blackhorse Road, Highbury and Islington, Pimlico, Seven Sisters, Tottenham
Hale, Vauxhall, Walthamstow Central

 

· District Line - 101 instances at the following  locations:

Aldgate East, Barons Court, Bow Road, Chiswick Park, East Ham, East
Putney, Embankment, Fulham Broadway, Hammersmith Dis, High Street
Kensington, Hornchurch, Mansion House, Parsons Green, Plaistow,
Ravenscourt Park, Sloane Square, South Kensington, St. James's Park,
Stamford Brook, Stepney Green, Temple, Upminster Bridge, Upton Park, West
Brompton, West Kensington, Wimbledon Park, Hammersmith & City (23
instances at the following  locations) Bayswater, Edgware Road Cir,
Goldhawk Road, Hammersmith HandC, Ladbroke Grove, Latimer Road, Royal Oak,
Shepherd's Bush Market, Westbourne Park

 

· Metropolitan Line - 110 instances at the following  locations:

Aldgate, Amersham, Baker Street, Chalfont and Latimer, Croxley, Euston
Square, Harrow-on-the-Hill, Hillingdon, Ickenham, King's Cross St.
Pancras, Liverpool Street, Moor Park, Moorgate, Paddington (Bakerloo and
Circle), Rayners Lane, Rickmansworth, West Harrow

 

In respect of all public stairs, the vast majority of all DLRL stations
have a ‘tactile’ (corduroy tactile) at the top and bottom of each stair
(Canary Wharf DLR station has a tactile which is not corduroy tactile).
The exceptions are listed in Q5 below.

 

All London Overground stations have tactile edging at the top and bottom
of all stairs.

 

(5) For all those stations which currently lack tactile edging at the top
and base of stairways, please supply a date by which tactile edging will
be installed.

 

Corduroys will be installed as part of a station stabilisation programme
(SSP). Missing corduroys on non-SSP stations will be addressed as a mini
project and carried out by the Maintenance Directorate. We estimate this
work will be completed by March 2019.

 

The following DLR stations are the exceptions and do not have tactile
edging:

·         The entrance steps (A/603 4no steps) at Devons Road Station on
the north route does not have any form of tactile at the top and bottom of
these steps

·         The top step only to the entrance to Limehouse Station (1/601
(that which is shared with C2C)) does not have a tactile feature and again

·         The base of the Emergency Stair (A/601) at London City Airport
does not have a corduroy tactile

 

In response to changes to the legislation, a series of Disability
Discrimination Act (DDA) Audits are being carried out across the network
to identify and scope up such works that may be required. The above three
DLR stations will be within the scope of works programmed for remodelling
under 2015/2016 development programme of DDA Improvements.

 

Lewisham Extension

 

The Lewisham Extension of DLR was built under separate arrangements
through a concessionaire arrangement – City Greenwich Lewisham Rail Link
plc – to comply with the then relevant regulations. The following do not
currently have tactile edging.

 

·         Lewisham (CGLR) – stair A/601, stair A/602 in addition to the
base of the step access to Network Rail at A/186

·         Elverson Road (CGLR) – stairs A/601 and A/602.

·         Deptford Bridge (CGLR) – stairs A/601, A/602, A/603 and A/604

·         Greenwich (CGLR) – the top of stairs A/602

·         Cutty Sark (CGLR) – stairs 1/601

·         Island Gardens (CGLR) – stairs 1/601, 1/602 and 1/603

·         Mudchute (CGLR) – stair 1/601

 

Contrast Edging on Platforms

 

(6) Which Underground and Overground stations currently lack contrast
edging on their platforms? By contrast edging I mean a yellow or white or
other high-contrast colour line along the full length of the platform.

(7) For all those stations which currently lack contrast edging on their
platforms, please supply a date by which contrast edging will be
installed.

(8) For all those stations which currently lack contrast edging on their
platforms, please state which platforms are affected i.e. the line and the
direction (for example: Northern Line northbound, etc.).

 

All London Underground Stations have white and yellow lines at the
platform edge with the exception of those Jubilee Line Stations where PEDs
(Platform Edge Doors) are installed.

 

All London Overground platforms also have a yellow and while line. London
Overground Rail Operations Limited (LOROL) plan to refresh these over the
next six or so months.

 

All DLR Station platforms have the benefit of both a white painted band at
the platform edge and a 100mm wide yellow line located 400mm from the
platform edge.

 

Contrast Edging on Stairways

 

(9) Which Underground and Overground stations currently lack contrast
edging at the top and base of stairways?

(10) For all those stations which currently lack contrast edging at the
top and base of stairways, please supply a date by which contrast edging
will be installed.

 

All London Underground stairs have contrast edging – either to the old
London Underground standard where top and bottom of each flight are
highlighted or to the current standard where the leading edge and the
riser top are highlighted at each step. We have a long term plan to
convert all stairs to the new standard. We do not have a date for when
this work will be completed as this work is enabled either by condition or
if there are project works on the stairs.

 

For London Overground, Crystal Palace, Hatch End and Camden Road are the
only stations that currently lack contrast edging. There are no plans to
install contrast edging at these stations as these are all listed
buildings.

 

In respect of public stairs, all DLR/CGLR stations have a contrasting, non
slip edge on the front portion of the treads. DLR’s DDA Audits across the
network will be reviewing the ‘level’ of visual contrast (i.e. colour
difference) to see if this needs and can be improved. All stations on the
North, West and Stratford International Extension routes have been carried
out in year 2014/2015; the remaining sections of the network are under
survey and should form part of a specific scope of works for year
2015/2016 DDA Improvement Programme.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please feel free to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

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Christopher Stapleton

Dear Gemma Jacob,

Thank you for your response.

I would like to seek clarification for Questions 1-3, as follows:

What does “the remaining 14 platforms” refer to? The number of stations north of Queen’s Park adds up to nine, which – with two platforms each as a minimum – adds up to at least 18 platforms, or with Leytonstone included, at least 20 platforms. I cannot match this figure to your phrase “the remaining 14 platforms”. Could you please be more detailed and specific about which platforms exactly do not have tactile edging, including the information (requested in Question 3 but not supplied) on line and direction (for example ‘Bakerloo Line northbound’, etc.).

Along with the details please also give the expected dates by which tactile edging will be installed, in answer to Question 2.

I would also appreciate getting some idea of what “technical issues” (on “the remaining 14 platforms”) could prevent the introduction of tactile paving.

Yours sincerely,

Christopher Stapleton

FOI, Transport for London

Dear Mr Stapleton

 

Our Ref:         FOI-1562-1415

 

Thank you for your e-mail received on 15 December 2014 asking for further
information about tactile and contrast edging on platforms.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 16 January 2015.

 

In the meantime, if you would like to discuss this matter further, please
feel free to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

show quoted sections

FOI, Transport for London

2 Attachments

Dear Mr Stapleton

 

Our Ref:         FOI-1562-1415

 

Thank you for your e-mail received on 15 December 2014 asking for further
information about tactile and contrast edging on platforms.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we hold some of the information you require.

 

There are currently 18 platforms on the London Underground network without
tactile paving. The original response was prior to a mistake in one of our
surveys being identified and therefore omitted 2 platforms at Willesden
Green where there are tactiles on platforms 2 and 3 but not 1 and 4. The
attached table details the line, platform number and direction of travel
as per your request.

 

Nominal dates for installation are supplied, however in all cases these
are subject to change and review. In the cases of Holland Park,
Leytonstone and Cannon Street the dates have changed from those previously
stated owing to the works being part of larger programmes which have been
rephrased. Willesden Green will aim for a 2015/16 delivery date if
resources allow.

 

With regards to clarification of the platforms “north of Queens Park”, we
have separated the table so that those included in this reference are
clearly identifiable. As the second table shows there are tactile paving
stones missing in some, not all, of the stations hence the confusion with
the original statement.

 

With regards to the “technical issues” preventing installation, this
refers to Leytonstone (table 1) and the Bakerloo stations (table 2). In
the case of Leytonstone the platforms have an undulating surface. This
makes the installation of concrete tactile stones undesirable as the
ability to create flat and consistent spacing is diminished which could
lead to customer tripping and potential confusion for our visually
impaired customers. We have explored alternative options at this site,
however there have not been any satisfactory solutions found. The
platforms are in need of reconstruction and this work has been scheduled,
therefore the tactile installation is aligned to coincide with the new
platforms.

The Bakerloo has similar issues however the infrastructure is not owned by
TfL. This meant a delay to the original installation programme and
resulted in the platforms being removed from the scope of works to enable
other stations to be completed. There is currently a piece of work being
undertaken to asses the extent of the platform condition in this area with
the intention to plan installation once the extent of the work is known.
The survey work will be completed in early 2015.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please feel free to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

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Christopher Stapleton

Dear Gemma,

Many thanks for this, and your previous, very full and detailed response. Very much appreciated!

Yours sincerely,

Christopher Stapleton

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