Dear Sir or Madam,
I am writing to you to request some information about the Swindon library's Internet supplier.
All I am requesting is the name of the company that supplies the Swindon Libraries with the Internet Filter?
Thank you for your email which has been forwarded to the FoI office for
Swindon Borough Council
Wat Tyler House
Swindon SN1 2JG
Phone: 01793 445500
E-mail: [Swindon Borough Council request email]
I acknowledge the attach request for information, but in order to log your request with the Council can you please supply your Surname?
Freedom of Information Officer
Dear Sharon Druett,
Thank you for your response.
My full name is Michael Matthews
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
"The views expressed in this email are personal and may not necessarily reflect those of Swindon Borough
Council unless explicitly stated otherwise.
This email and any files transmitted with it are confidential and intended solely for the use of the individual
or entity to whom they are addressed.
If you have received this email in error, please notify me immediately. If you are not the intended recipient
of this email, you should not copy it for any purpose, or disclose it's contents to any other person.
Senders and recipients of email should be aware that, under the Data Protection Act 1998 and Freedom of
Information Act 2000, the contents may have to be disclosed. The contents may be subject to recording and/or monitoring in accordance with relevant legislation
This footnote also confirms that this email has been swept by Anti-Virus software for the presence of
computer viruses. However, Swindon Borough Council cannot accept liability for viruses that may be in this
email and we recommend that you check all emails with an appropriate virus scanner."
Sent a follow up to Swindon Borough Council again.
Dear Mr Matthews
Ref: FOI3350/11 Freedom of Information Request
Thank you for your attached email I am now able to release the following information:
Our Internet network connection is provided BT, but they do not provide the filtering tools. These are provided by Barracuda Networks. We have their product installed in Swindon and the updates for the web filter are provided on a regular basis from them via the Internet.
If you are dissatisfied with the service you have received in relation to your request and wish to make a complaint or request a review, you should contact:
Website: www.[Swindon Borough Council request email]
The complaints/review procedure involves a full review and an examination of all the information by the Council's Monitoring Officer.
If you are not content with the outcome of our conclusion, you may apply directly to the Information Commissioner's Office for a decision, before contacting the Council. Generally, the ICO cannot make a decision unless you have exhausted the Council's own complaints procedure.
The Information Officer can be contacted at:
The Information Commissioner's Office,
Email: [email address]
Tel: 01625 545700 (ask for Freedom of Information)
If you require any further information concerning this matter, please contact me as detailed, quoting the above reference number in any future communications.
Freedom of Information Officer
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