Systems Information

Steve Roberts made this Freedom of Information request to Portsmouth City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Portsmouth City Council,

Please can you provide information regarding the system or systems you utilise on the iTouchVision/ My Council Services/ Abavus provided platform. If there is more than one system you utilise then please provide details of each one, a title that is relevant to your service users is enough detail.

Please list the number of council staff that use the system.

The first year’s costs associated with this contract to the Council, please include all payments to the provider.

The last years (2018/19) costs associated with this contract, please include all payments to the provider.

When the current contract expires.

If you have any usage statistics in terms of customer engagements for the last year, please include a headline figure of how many records were created.

If you capture any satisfaction data, please include overall customer satisfaction for platform.

Yours faithfully,

Steve Roberts

FOI, Portsmouth City Council

1 Attachment

 

Information Governance
Community & Communications  Services
Civic Offices, Guildhall Square, Portsmouth, PO1 2AL
Telephone:    023 9268 8482
                                               

                                                                       
 
Reference: FOI2019/365
 
Dear Mr Roberts
 
 
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST ACKNOWLEDGEMENT
 
Thank you for your request for information received on 6th March 2019.
 
Your request is being considered and, subject to the points made below,
you will receive the information requested as promptly as possible within
the statutory timescale of 20 working days as defined by the Freedom of
Information Act 2000.
 
If we need to obtain more information from you in order to understand what
information you require, we will contact you. If this is the case, the 20
days time limit will not commence until your request has been clarified.
 
The Act defines a number of exemptions that may prevent release of certain
information.  The City Council will consider whether any of these
exemptions apply and, where required by the Act, whether it is in the
public interest to release the information.  If we have to make a public
interest test, the 20 day time limit might be extended. We will inform you
if the time scale has to be extended and if any information is withheld
and of your rights of appeal.
 
The City Council would like to make you aware that disclosure of
information obtained through FOIA is a disclosure into the public domain.
 
The City Council’s standard approach is to provide the information in the
form in which we hold it.  If you require alternative formats, e.g. audio,
large print, etc. or a different language, please let me know and we will
provide it if reasonably practicable to do so. If your request is a
question and we do not hold the answer in recorded form we will try and
provide an answer where we are able unless it requires the creation of new
information.
 
There may be a fee payable for this information request and we will send
you a Fees Notice if this is the case. Any fee must be paid before the
request is provided.  The time between the issue of the Fees Notice and
receipt of payment is excluded from the calculation of the 20 working day
time limit.
 
Any personal information you provide in relation to this request will only
be used for the purposes of processing your request for information.
 
If you have any queries or concerns then please contact the Corporate
Information Governance Officer at Portsmouth City Council, Civic Offices,
Guildhall Square, Portsmouth, Hampshire, PO1 2AL, telephone 023 9268 8482,
e-mail [1][email address].
 
Yours sincerely
 
 
 
                                                                                               
           
Wendy Burton
FOI Officer
 
 
 

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FOI, Portsmouth City Council

1 Attachment

Information Governance, Community & Communications Service
Civic Offices, Guildhall Square, Portsmouth, PO1 2AL
Telephone:    023 9268 8482
 
 
Our Ref: FOI2019/365
 
Dear Mr Roberts
                                   
INFORMATION REQUEST – FOI2019/365 - Systems Information
 
Thank you for your request for information received on 6^th March 2019,
which was considered under the Freedom of Information Act 2000. 
 
In accordance with the Act, Portsmouth City Council confirms it holds the
information.
 
YOUR REQUEST:
 
1. Please can you provide information regarding the system or systems you
utilise on the iTouchVision/ My Council Services/ Abavus provided
platform. If there is more than one system you utilise then please provide
details of each one, a title that is relevant to your service users is
enough detail.
 
2. Please list the number of council staff that use the system.
 
3. The first year’s costs associated with this contract to the Council,
please include all payments to the provider.
 
4. The last years (2018/19) costs associated with this contract, please
include all payments to the provider.
 
5. When the current contract expires.
 
6. If you have any usage statistics in terms of customer engagements for
the last year, please include a headline figure of how many records were
created.
 
7. If you capture any satisfaction data, please include overall customer
satisfaction for platform.
 
OUR RESPONSE:
 
1) The My Portsmouth app
2) 5 members of the digital customer team who administer the app
3) £4,995 (not including VAT)
4) £4,995 (not including VAT)
5) 30/09/19
6) 4516 app forms submitted Jan 18 - Dec 18.
7) N/A
 
Under the Re- Use of Public Sector Information Regulations 2015 (SI
2015/1415) the supplied information may not be re-used without obtaining
the permission of Portsmouth City Council.
 
We trust that our response fulfils your request, however, you have the
right to appeal against this decision or to complain about our treatment
of your request.  If you wish to do so, please set out in writing your
grounds of complaint and send to the Corporate Information Governance
Officer at Portsmouth City Council, Civic Offices, Guildhall Square,
Portsmouth, Hampshire, PO1 2AL, telephone 023 9268 8482, e-mail
[1][email address].
Should you be dissatisfied with the outcome of the complaints decision you
may wish to follow the Portsmouth City Council’s Compliments and
Complaints procedure which can be found on the Portsmouth City Council
website or by contacting the Civic Offices.
 
Once these processes have been exhausted you have a further right of
appeal to the Information Commissioner at:
 
Further information is also available from the Information Commissioner
at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
[2]https://ico.org.uk
 
Yours sincerely
 
 
Natasha King
Corporate Information Governance Officer
 
 
_____________________________________________
From: FOI
Sent: 06 March 2019 12:50
To: 'Steve Roberts' <[FOI #558635 email]>
Cc: FOI <[Portsmouth City Council request email]>
Subject: FOI2019/365 - Systems Information
 
 
 

<< OLE Object: Picture (Device Independent Bitmap) >> Information
Governance
Community & Communications  Services
Civic Offices, Guildhall Square, Portsmouth, PO1 2AL
Telephone:    023 9268 8482
                                               

                                                                       
 
Reference: FOI2019/365
 
Dear Mr Roberts
 
 
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST ACKNOWLEDGEMENT
 
Thank you for your request for information received on 6th March 2019.
 
Your request is being considered and, subject to the points made below,
you will receive the information requested as promptly as possible within
the statutory timescale of 20 working days as defined by the Freedom of
Information Act 2000.
 
If we need to obtain more information from you in order to understand what
information you require, we will contact you. If this is the case, the 20
days time limit will not commence until your request has been clarified.
 
The Act defines a number of exemptions that may prevent release of certain
information.  The City Council will consider whether any of these
exemptions apply and, where required by the Act, whether it is in the
public interest to release the information.  If we have to make a public
interest test, the 20 day time limit might be extended. We will inform you
if the time scale has to be extended and if any information is withheld
and of your rights of appeal.
 
The City Council would like to make you aware that disclosure of
information obtained through FOIA is a disclosure into the public domain.
 
The City Council’s standard approach is to provide the information in the
form in which we hold it.  If you require alternative formats, e.g. audio,
large print, etc. or a different language, please let me know and we will
provide it if reasonably practicable to do so. If your request is a
question and we do not hold the answer in recorded form we will try and
provide an answer where we are able unless it requires the creation of new
information.
 
There may be a fee payable for this information request and we will send
you a Fees Notice if this is the case. Any fee must be paid before the
request is provided.  The time between the issue of the Fees Notice and
receipt of payment is excluded from the calculation of the 20 working day
time limit.
 
Any personal information you provide in relation to this request will only
be used for the purposes of processing your request for information.
 
If you have any queries or concerns then please contact the Corporate
Information Governance Officer at Portsmouth City Council, Civic Offices,
Guildhall Square, Portsmouth, Hampshire, PO1 2AL, telephone 023 9268 8482,
e-mail [3][email address].
 
Yours sincerely
 
 
 
                                                                                               
           
Wendy Burton
FOI Officer
 
 
 

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