Systems

Sarah Smyth made this Freedom of Information request to Royal Botanic Gardens, Kew Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was partially successful.

Dear Royal Botanic Gardens, Kew,

Could you please respond to the following questions about your Core Systems:

• How many employees do you have?
• ERP
o Which Enterprise Resource Planning (ERP) or Finance system do you currently use?
o What is the value & expiry date of your current contract/licence? What are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• CRM
o Which Customer Relationship Management (CRM) System do you currently use?
o What is the value & expiry of your current contract/licence? What are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• SCM
o Which Supply Chain Management (SCM) System do you currently use?
o What is the value & expiry date of your current contract/licence? What are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• EPM
o Which Enterprise Performance Management (EPM), Scenario Planning or Strategic Modelling System do you currently use?
o What is the value & expiry date of your current contract/licence? What are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• HR & Payroll
o Which Human Capital Management (HCM) or HR and Payroll system do you currently use?
o What is the value & expiry date of your current contract/licence? What are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• BI
o Which Analytics or Business Intelligence Systems do you currently use?
o What is the value & expiry date of your current contract/licence? What are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• Do you have any plans to migrate to a fully integrated, fully cloud-based back-office system in the next two years?

Thank you very much for your help.

Yours faithfully,

Sarah Smyth

Info, Royal Botanic Gardens, Kew

Thank you for your email.
We aim to respond to general queries submitted by email within one to
three working days.
However, if you are submitting a request for information under the Freedom
of Information Act 2000 or the Environmental Information Regulations 2004,
your email will be forwarded to the relevant department and you will
receive a further acknowledgment from them. These requests will usually be
dealt with within 20 working days.
Any personal data that you have submitted to us* will be used only for the
purposes of dealing with and responding to your enquiry.  Please take time
to read our [1]privacy policy which explains what data we collect and why,
how we use it and other information relevant to the protection of your
data including your rights.  If you have any queries about how your data
is used you can contact Kew’s Data Protection Manager and Data Protection
Officer by email on [email address]
If you have an enquiry about lost property or booking an electric mobility
scooter, please call the Kew Constabulary on 0208 332 5121.
You can find general information about a forthcoming visit to Kew Gardens
on the Kew website
at http://www.kew.org/visit-kew-gardens/pla... by
calling the recorded information line 0208 332 5655.
We value your enquiry and thank you for your patience.
The Customer Information Team
Royal Botanic Gardens, Kew
*’We/us’ refers to the Royal Botanic Gardens, Kew, its wholly owned
trading subsidiary RBG Kew Enterprises Limited and Kew’s charitable
Foundation (responsible for legacies)

══════════════════════════════════════════════════════════════════════════

The Royal Botanic Gardens, Kew is a non-departmental public body with
exempt charitable status, whose principal place of business is at Royal
Botanic Gardens, Kew, Richmond, Surrey TW9 3AE, United Kingdom.

The information contained in this email and any attachments is intended
solely for the addressee(s) and may contain confidential or legally
privileged information. If you have received this message in error, please
return it immediately and permanently delete it. Do not use, copy or
disclose the information contained in this email or in any attachment.

Any views expressed in this email do not necessarily reflect the opinions
of RBG Kew.

Any files attached to this email have been inspected with virus detection
software by RBG Kew before transmission, however you should carry out your
own virus checks before opening any attachments. RBG Kew accepts no
liability for any loss or damage which may be caused by software viruses.

Disclaimer

The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby
notified that any disclosure, copying, distribution or taking action in
relation of the contents of this information is strictly prohibited and
may be unlawful.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast Ltd, an innovator in Software as a
Service (SaaS) for business. Providing a safer and more useful place for
your human generated data. Specializing in; Security, archiving and
compliance. To find out more [2]Click Here.

References

Visible links
1. https://www.kew.org/about-us/reports-and...
2. http://www.mimecast.com/products/

Privacy, Royal Botanic Gardens, Kew

Dear Sarah,

 

Your information request

 

Thank you for your request for information, which we received on 8 August
2023. Your request is being considered under the Freedom of Information
Act 2000 which requires a response within 20 working days. 

 

The Freedom of Information Act 2000 defines a number of exemptions and
exceptions that may restrict the release of the requested information. If
we are unable to provide you with the information requested, we will
notify you of this together with the reason(s) why and details of how you
may appeal (if appropriate).

 

Further information on the Act is available through the Information
Commissioner’s Office at [1]www.ico.org.uk.

 

Your privacy

 

We will use your personal data to process your request for information. 
We require your personal data to comply with the Freedom of Information
Act 2000 and the Environmental Information Regulations 2004.  Your
information will be retained for 2 years and then securely disposed. 
Further information on your privacy and rights is available on our website
at [2]www.kew.org/privacy.   

 

Kind regards,

 

Lauren

 

──────────────────────────────────────────────────────────────────────────

From: Sarah Smyth <[3][FOI #1013165 email]>
Date: 9:29 AM 08 Aug 2023
To: FOI requests at Royal Botanic Gardens, Kew <[4][Royal Botanic Gardens, Kew request email]>
Subject: Freedom of Information request - Systems
Dear Royal Botanic Gardens, Kew,

Could you please respond to the following questions about your Core
Systems:

• How many employees do you have?
• ERP
o Which Enterprise Resource Planning (ERP) or Finance system do you
currently use?
o What is the value & expiry date of your current contract/licence? What
are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• CRM
o Which Customer Relationship Management (CRM) System do you currently
use?
o What is the value & expiry of your current contract/licence? What are
the extension options?
o Do you have any plans to review (upgrade/change) this system?
• SCM
o Which Supply Chain Management (SCM) System do you currently use?
o What is the value & expiry date of your current contract/licence? What
are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• EPM
o Which Enterprise Performance Management (EPM), Scenario Planning or
Strategic Modelling System do you currently use?
o What is the value & expiry date of your current contract/licence? What
are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• HR & Payroll
o Which Human Capital Management (HCM) or HR and Payroll system do you
currently use?
o What is the value & expiry date of your current contract/licence? What
are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• BI
o Which Analytics or Business Intelligence Systems do you currently use?
o What is the value & expiry date of your current contract/licence? What
are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• Do you have any plans to migrate to a fully integrated, fully
cloud-based back-office system in the next two years?

Thank you very much for your help.

Yours faithfully,

Sarah Smyth

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[5][FOI #1013165 email]

Is [6][Royal Botanic Gardens, Kew request email] the wrong address for Freedom of Information requests
to Royal Botanic Gardens, Kew? If so, please contact us using this form:
[7]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[8]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[9]https://www.whatdotheyknow.com/help/ico-...
[10]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Privacy, Royal Botanic Gardens, Kew

1 Attachment

Dear Sarah,

 

Please find attached our response to your request for information.

 

Kind regards,

 

Lauren

 

From: Privacy
Sent: Tuesday, August 8, 2023 11:39 AM
To: [1][FOI #1013165 email]
Subject: FOI_RBGK_2023-22_Acknowledgement

 

Dear Sarah,

 

Your information request

 

Thank you for your request for information, which we received on 8 August
2023. Your request is being considered under the Freedom of Information
Act 2000 which requires a response within 20 working days. 

 

The Freedom of Information Act 2000 defines a number of exemptions and
exceptions that may restrict the release of the requested information. If
we are unable to provide you with the information requested, we will
notify you of this together with the reason(s) why and details of how you
may appeal (if appropriate).

 

Further information on the Act is available through the Information
Commissioner’s Office at [2]www.ico.org.uk.

 

Your privacy

 

We will use your personal data to process your request for information. 
We require your personal data to comply with the Freedom of Information
Act 2000 and the Environmental Information Regulations 2004.  Your
information will be retained for 2 years and then securely disposed. 
Further information on your privacy and rights is available on our website
at [3]www.kew.org/privacy.   

 

Kind regards,

 

Lauren

 

──────────────────────────────────────────────────────────────────────────

From: Sarah Smyth <[4][FOI #1013165 email]>
Date: 9:29 AM 08 Aug 2023
To: FOI requests at Royal Botanic Gardens, Kew <[5][Royal Botanic Gardens, Kew request email]>
Subject: Freedom of Information request - Systems
Dear Royal Botanic Gardens, Kew,

Could you please respond to the following questions about your Core
Systems:

• How many employees do you have?
• ERP
o Which Enterprise Resource Planning (ERP) or Finance system do you
currently use?
o What is the value & expiry date of your current contract/licence? What
are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• CRM
o Which Customer Relationship Management (CRM) System do you currently
use?
o What is the value & expiry of your current contract/licence? What are
the extension options?
o Do you have any plans to review (upgrade/change) this system?
• SCM
o Which Supply Chain Management (SCM) System do you currently use?
o What is the value & expiry date of your current contract/licence? What
are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• EPM
o Which Enterprise Performance Management (EPM), Scenario Planning or
Strategic Modelling System do you currently use?
o What is the value & expiry date of your current contract/licence? What
are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• HR & Payroll
o Which Human Capital Management (HCM) or HR and Payroll system do you
currently use?
o What is the value & expiry date of your current contract/licence? What
are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• BI
o Which Analytics or Business Intelligence Systems do you currently use?
o What is the value & expiry date of your current contract/licence? What
are the extension options?
o Do you have any plans to review (upgrade/change) this system?
• Do you have any plans to migrate to a fully integrated, fully
cloud-based back-office system in the next two years?

Thank you very much for your help.

Yours faithfully,

Sarah Smyth

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[6][FOI #1013165 email]

Is [7][Royal Botanic Gardens, Kew request email] the wrong address for Freedom of Information requests
to Royal Botanic Gardens, Kew? If so, please contact us using this form:
[8]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[9]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[10]https://www.whatdotheyknow.com/help/ico-...
[11]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections