Synergy SEND Management system
Dear Reading Borough Council,
Previous FOI's have identified that RBC/BFfC use Synergy as the SEND management system.
Please provide copies of all synergy user manuals , policies and processes that relate to this system for the BFfC SEND department and RBC Joint Legal Team.
Yours faithfully,
Jacqui Prentice
Thank you for your e-mail/request.
We will log your request into our system and you will receive an
acknowledgement mail with a reference number for your request. Setting out
the response time and date.
For future reference on the Reading Borough Council Website we have a
publication log where you can search responses to previous FOI's that may
provide you the information that you require and allow you access to log
any future requests should you prefer. Freedom
of Information Request - Reading MyAccount
If your experiencing issues accessing the system through our website,
please contact us by this e-mail address and we will endeavour to assist
you.
If you are requesting an update regarding a request you have sent in
previously, we will reply to your e-mail shortly.
Kind regards
Customer Relations Team
Legal & Democratic Services | Information Governance and Compliance
Reading Borough Council
Civic Offices
Bridge Street
Reading
RG1 2LU
0118 937 937 2905
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Dear Jacqui,
Thank you for your request for information under the provisions of the
Freedom of Information Act (2000). In accordance with the Act, you can
expect to receive a formal written response to your enquiry by the 20th of
November 2024, 20 working days from today’s date.
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Dear FOI,
The statutory time-frame has passed for responding to this FOI, please advise asap.
Yours sincerely,
Jacqui Prentice
Dear FOI,
Please respond asap reagrding the refusal / failure to process this FOI .
The lack of responses can only be construed that RBC are wilfully obstructing me from obtaining this information .
Yours sincerely,
Jacqui Prentice
Dear Ms Prentice,
Please find our response to your Freedom of Information Request
FOI/146660/2024 below:
There are no user manuals, policies or procedures approved by BFfC.
Kind Regards,
Customer Relations Team
Reading Borough Council
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