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Support for Older Peoples Transformation Program

Sebastian Reed made this Freedom of Information request to North East London Commissioning Support Unit

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

We're waiting for Sebastian Reed to read a recent response and update the status.

Dear North East London Commissioning Support Unit,

I note from Contracts Finder that you made a direct award under Lot 1 of the Management Consultancy Framework 2 framework (RM6008) to PeopleToo Limited for £94,000.

As you will be aware, in order to use the (exceptional) Direct Award route under this framework, it is necessary for you to develop a clear statement of requirements, develop direct award criteria for the particular assignment, apply the direct award criteria to the framework catalogue for the 282 suppliers on the appropriate lot and establish which of these provides the most economically advantageous solution.

Please can you provide under the Freedom of Information Act:

1. The Statement of Requirements developed for this work.
2. The Direct Award Criteria you selected for this work.
3. Details of how you assessed the 282 potential suppliers against the Statement of Requirements and the Direct Award Criteria to identify that PeopleToo Limited was the most economically advantageous supplier.

In addition, please can you confirm that the price you are paying to PeopleToo Limited is based on the full day rates quoted in their framework submission and that there has been no reduction to the price for this specific piece of work.

Yours faithfully,

Seb Reed

CONTACTUS, England (NHS ENGLAND), North East London Commissioning Support Unit

Dear Customer,

Thank you for your email. **Please read the important information below**

Please refer to the information below on how the Customer Contact Centre
can help you.

Our normal working hours are 08:00 to 18:00 from Monday to Friday and we
regret the delay in reply over the non-working hours.
The Customer Contact Centre is experiencing a high volume of enquiries. We
aim to respond to all general enquiries within 10 working days. If you
have raised a new complaint, you will receive a separate acknowledgement
within 3 working days

In the meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to feedback or make a
complaint<https://www.england.nhs.uk/contact-us/co...>.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the NHS Choices service
finder.<https://www.nhs.uk/Service-Search/Clinic...>

Do you provide medical advice?
No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website.<https://www.england.nhs.uk/about/>

How we use your information: Our privacy notices explains how we use,
share and store your personal information. You can find this on the NHS
England website https://www.england.nhs.uk/privacy

show quoted sections

FOI, England (NHS ENGLAND), North East London Commissioning Support Unit

Dear Seb Reed,

 

Freedom of Information Request Acknowledgement (Our Ref: FOI-057675)

 

Thank you for your communication dated 23 October 2018.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

 

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

 

If you have any queries about this request or wish to contact us again,
please email [1][NELCSU request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NELCSU request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NELCSU request email]

 

‘Health and High quality care for all, now and for future generations’

show quoted sections

Dear NHS England

RE: FOI-057675

Under the Freedom of Information Act, you were legally obliged to respond to my request by yesterday. Please can you address this without delay.

Yours sincerely,

Seb Reed

FOI, England (NHS ENGLAND), North East London Commissioning Support Unit

Dear Seb Reed,

 

We are writing with regard to your Freedom of Information (FOI) request
dated 23 October 2018.

 

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will write to
provide you with a full response as soon as possible.

 

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [1][email address]  

Website: [2]www.ico.gov.uk

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NELCSU request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NELCSU request email]

 

‘Health and high quality care for all, now and for future generations’

show quoted sections

Dear North East London Commissioning Support Unit / NHS England

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of North East London Commissioning Support Unit's handling of my FOI request 'Support for Older Peoples Transformation Program'.

I made the request on 23 October, and the information requested is not complicated and should be readilly to hand. Under the Freedom of Information Act you are legally obliged to respond as quickly as possible and in any event within 20 working days. After waiting that time, I prompted you and received a response that you were "still in the process of assessing [the] request" and you would "write to provide [me] with a full response as soon as possible".

I have now waited a further week with no further contact from your team. There is no justification for taking this long to respond and I am now forced to raise a reqest for an Internal Review into you handling of this. In parallel with the Internal Review, I should still like your team to respond as soon as possible to the request. However, I should also like you to conduct a full review of how this request was handled from when I sent it to you, how it it was logged, who was assigned to find the information and what processes you have in place to ensure that you meet your legal duties under the Freedom of Information Act in terms of timescales. I expect the outcome of the review not just to be an apology for the delay but to be a comprehensive response on what happened and why the you failed to provide a response now in 25 working days.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Sebastian Reed

CONTACTUS, England (NHS ENGLAND), North East London Commissioning Support Unit

Dear Customer,

Thank you for your email. **Please read the important information below**

Please refer to the information below on how the Customer Contact Centre
can help you.

Our normal working hours are 08:00 to 18:00 from Monday to Friday and we
regret the delay in reply over the non-working hours.
The Customer Contact Centre is experiencing a high volume of enquiries. We
aim to respond to all general enquiries within 10 working days. If you
have raised a new complaint, you will receive a separate acknowledgement
within 3 working days

In the meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to feedback or make a
complaint<https://www.england.nhs.uk/contact-us/co...>.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the NHS Choices service
finder.<https://www.nhs.uk/Service-Search/Clinic...>

Do you provide medical advice?
No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website.<https://www.england.nhs.uk/about/>

How we use your information: Our privacy notices explains how we use,
share and store your personal information. You can find this on the NHS
England website https://www.england.nhs.uk/privacy

show quoted sections

CONTACTUS, England (NHS ENGLAND), North East London Commissioning Support Unit

Dear Sebastian,

Thank you for your email of 28th November 2018.

Your enquiry has been allocated a reference number of CAS-525145. Please quote this reference number in any further communication regarding this issue.

The NHS England Customer Contact Centre is the public facing part of the organisation primarily set up to handle general enquiries, complaints & Freedom of Information requests from members of the public regarding primary care services.

Unfortunately we therefore do not hold the requested information.

It would be my advice that you contact your local Clinicial Comissioing Group to discuss this further, you can find their details by entering either your postcode or a postcode closer to the comissioing support unit into the link below -

https://www.nhs.uk/service-search/Clinic...

If you require further information or wish to speak to someone about your enquiry, please contact NHS England at the email address and telephone number shown below.

Regards,

Megan

NHS England
PO Box 16738 | Redditch | B97 9PT
0300 3 11 22 33
[NELCSU request email]
www.england.nhs.uk

show quoted sections

Dear Megan

RE: CAS-525145

Your response to my Freedom of Information Act request is totally unacceptable.

I sent a FOI request to North East London CSU and received a response that NHS England handles responses on their behalf. My request was for information about a contract for £94,000 that has been awarded by North East London CSU, that they decided to award on a Direct Award basis to a company called PeopleToo Limited. This was awarded under a procurement framework that sets out in detail how direct awards need to be made, namely that a statement of requirements has to be developed, direct award criteria created and these criteria are then applied across all of the suppliers on the lot to determine the best value supplier. I asked for a copy of the statement of requirements, the direct award criteria and how the CSU had applied those criteria to select PeopleToo Limited.

After 31 working days (which is 10 more than is allowed in the Freedom of Information Act) you have responded to say you do not hold the requested information and that I should contact my local CCG. This makes no sense. The procurement team within the North East London CSU selected a supplier, so they must be the ones who have the information on the basis under which they did so; the CCG was not involved.

Please can you therefore look at this again (as a matter of urgency as you have already breached the Freedom of Information Act with the delay in responding) and ask the procurement team at the CSU to provide a full response to my request.

I should like this to be addressed as soon as possible but also to be added to my outstanding request for an Internal Review into the handling of this.

Yours sincerely,

Sebastian Reed

CONTACTUS, England (NHS ENGLAND), North East London Commissioning Support Unit

Dear Customer,

Thank you for your email. **Please read the important information below**

Please refer to the information below on how the Customer Contact Centre
can help you.

Our normal working hours are 08:00 to 18:00 from Monday to Friday and we
regret the delay in reply over the non-working hours.
The Customer Contact Centre is experiencing a high volume of enquiries. We
aim to respond to all general enquiries within 10 working days. If you
have raised a new complaint, you will receive a separate acknowledgement
within 3 working days

In the meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to feedback or make a
complaint<https://www.england.nhs.uk/contact-us/co...>.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the NHS Choices service
finder.<https://www.nhs.uk/Service-Search/Clinic...>

Do you provide medical advice?
No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website.<https://www.england.nhs.uk/about/>

How we use your information: Our privacy notices explains how we use,
share and store your personal information. You can find this on the NHS
England website https://www.england.nhs.uk/privacy

show quoted sections

FOI, England (NHS ENGLAND), North East London Commissioning Support Unit

Dear Sebastian Reed,

 

Freedom of Information Request Acknowledgement (Our Ref: FOI-058031)

 

Thank you for your communication dated 28 November 2018.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

 

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

 

If you have any queries about this request or wish to contact us again,
please email [1][NELCSU request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NELCSU request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NELCSU request email]

 

‘Health and High quality care for all, now and for future generations’

show quoted sections

FOI, England (NHS ENGLAND), North East London Commissioning Support Unit

Dear Sebastian Reed

 

We write further to your email dated 6 December 2018, which we
acknowledged on 11 December 2018.

 

We have reviewed the correspondence associated with your original FOI
request reference FOI-057675, which was received by NHS England on 23
October 2018. We can advise that the email dated 4 December 2018 was sent
to you in error. Your reply, dated 28 November 2018 was then mistakenly
logged as a new FOI request, and you were provided a second reference
number (FOI-058031) in error. We sincerely apologise for any confusion as
a result.

 

For clarity – your reference number is FOI-057675, and all other reference
numbers should be disregarded. NHS England continues to process this
enquiry and will write to provide a response as soon as possible.

 

We sincerely apologise for the delay in responding to your request. We
recognise that there is no provision within the FOI Act to extend the
timeframe for a response, and understand that this delay may be
frustrating. NHS England is at this stage unable to conduct an Internal
Review into your response and the handling of your request, as your
request remains open and active with NHS England. NHS England will be
happy to conduct a review into the delay associated with your request
(plus any elements of the content of the response as directed by you) once
a response has been provided. Meanwhile, you are entitled to apply
directly to the Information Commissioner for a  decision. The Information
Commissioner's Office (ICO) contact information can be found within our
earlier correspondence, and is copied below for your convenience:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

 

Once again, we apologise for the delay and any resultant confusion.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [1][NELCSU request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [2][NELCSU request email]

 

‘Health and high quality care for all, now and for future generations’

 

 

show quoted sections

FOI, England (NHS ENGLAND), North East London Commissioning Support Unit

Dear Seb Reed,

 

Re:     Freedom of Information request (Our Ref: FOI-057675)

 

Thank you for your Freedom of Information (FOI) request dated 23 October
2018.

 

Please accept our sincere apologies for the delay in responding to your
enquiry.

 

Your exact request was:-

 

“I note from Contracts Finder that you made a direct award under Lot 1 of
the Management Consultancy Framework 2 framework (RM6008) to PeopleToo
Limited for £94,000.

 

As you will be aware, in order to use the (exceptional) Direct Award route
under this framework, it is necessary for you to develop a clear statement
of requirements, develop direct award criteria for the particular
assignment, apply the direct award criteria to the framework catalogue for
the 282 suppliers on the appropriate lot and establish which of these
provides the most economically advantageous solution.

 

Please can you provide under the Freedom of Information Act:

 

1. The Statement of Requirements developed for this work.

2. The Direct Award Criteria you selected for this work.

3. Details of how you assessed the 282 potential suppliers against the
Statement of Requirements and the Direct Award Criteria to identify that
PeopleToo Limited was the most economically advantageous supplier.

 

In addition, please can you confirm that the price you are paying to
PeopleToo Limited is based on the full day rates quoted in their framework
submission and that there has been no reduction to the price for this
specific piece of work.”

NHS England does not hold this information.

 

North and East London Commissioning Support Unit (NELCSU) undertook the
procurement on behalf of NHS Barking and Dagenham, NHS Havering, and NHS
Redbridge Clinical Commissioning Groups (CCGs).

 

As this the information is held solely on behalf of the CCGs and not for
NHS England it does not fall within the scope of what could be considered
“NHS England information” held by NELCSU for the purposes of the Freedom
of Information Act.

 

You may wish to contact the CCG’s directly on [1][email address]

 

NELCSU are the delegated authority by the CCGs in terms of FOI responses.

 

Copyright:- NHS England operates under the terms of the open government
licence. Please see the NHS England Terms and conditions on the following
link [2]http://www.england.nhs.uk/terms-and-cond...

 

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [3][NELCSU request email]

 

Please quote the reference number FOI-057675 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [4][email address]  

Website: [5]www.ico.org.uk

 

Please note there is no charge for making an appeal.

 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [6][NELCSU request email].

 

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [NELCSU request email]

 

show quoted sections

Dear North East London Commissioning Support Unit,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of North East London Commissioning Support Unit's handling of my FOI request 'Support for Older Peoples Transformation Program' (FOI-057675).

I requested information concerning a procurement run by NELCSU on behalf of three CCGs, Barking, Havering and Redbridge. In your response of 12 December you advised that the information requested was held solely on behalf of the CCGs and not for NHS England and that as a result it does not fall within the scope of what could be considered “NHS England information” held by NELCSU for the purposes of the Freedom of Information Act.

I have asked the CCGs to provide the information, but in parallel with this I do not accept that the information was held solely on behalf of the CCGs. I have reviewed the Information Commissioner's guidance at https://ico.org.uk/media/for-organisatio.... This indicates that if the CSU is also holding the information for any purpose then it is in scope of the Freedom of Information Act. It specifically states that factors that would indicate that the inforation is also held by the public authority include that the authority provides clerical or administrative support for the third party. If the CSU is running the procurement, it would surely fit into this category as in order to do its job properly the CSU would have to review the information and process it - it was not just holding the information but was actively using it.

I should be grateful if you would review whether this information was processed in any way by the CSU and if so please can you release it in line with my original request. If the information was not processed at all by the CSU, please can you explain why it was the CSU and not the CCGs which declared the procurement outcome on Contracts Finder.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Sebastian Reed

CONTACTUS, England (NHS ENGLAND), North East London Commissioning Support Unit

Dear Customer,

Thank you for your email. **Please read the important information below**

Please refer to the information below on how the Customer Contact Centre
can help you.

Our normal working hours are 08:00 to 18:00 from Monday to Friday and we
regret the delay in reply over the non-working hours.
The Customer Contact Centre is experiencing a high volume of enquiries. We
aim to respond to all general enquiries within 10 working days. If you
have raised a new complaint, you will receive a separate acknowledgement
within 3 working days

In the meantime, you may find the following information helpful.

How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to feedback or make a
complaint<https://www.england.nhs.uk/contact-us/co...>.

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospital care, NHS 111 services, mental health services, out-of-hours
services and community services such as district nursing you’ll need to
contact your local Clinical Commissioning Group (CCG). You can find their
contact details using the NHS Choices service
finder.<https://www.nhs.uk/Service-Search/Clinic...>

Do you provide medical advice?
No. Our advisors and not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website.<https://www.england.nhs.uk/about/>

How we use your information: Our privacy notices explains how we use,
share and store your personal information. You can find this on the NHS
England website https://www.england.nhs.uk/privacy

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FOI, England (NHS ENGLAND), North East London Commissioning Support Unit

Dear Sebastian Reed,

 

Thank you for email of 14 December 2018. Please see this email as
acknowledgement of your Internal Review request.

 

We endeavour to respond to Internal Reviews within 20 working days.
However, please be aware that on some occasions this has been extended to
40 working days. An officer will be allocated to handle your Internal
Review and will update you accordingly where necessary.

 

If you have any queries about this request or wish to contact us again,
please email [1][NELCSU request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

To communicate with NHS England regarding Freedom of Information (FOI)
requests, enquiries or complaints we ask these are sent directly to NHS
England’s customer contact centre. This is to ensure all communications
are progressed correctly. Their postal address, telephone number and email
details are as follows:- PO Box 16738, Redditch, B97 9PT; 0300 3 11 22 33,
[2][NELCSU request email].

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [3][NELCSU request email]

 

‘Health and high quality care for all, now and for future generations’

 

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FOI, England (NHS ENGLAND), North East London Commissioning Support Unit

Dear Seb Reed,

 

Re:      Freedom of Information Internal Review outcome (Our Ref:
FOI-057675 IR)

 

Thank you for your Freedom of Information (FOI) Internal Review request
dated 6 November 2018.

 

Your original FOI request was received by NHS England on 23 October 2018,
and read:-

 

I note from Contracts Finder that you made a direct award under Lot 1 of
the Management Consultancy Framework 2 framework (RM6008) to PeopleToo
Limited for £94,000.

 

As you will be aware, in order to use the (exceptional) Direct Award route
under this framework, it is necessary for you to develop a clear statement
of requirements, develop direct award criteria for the particular
assignment, apply the direct award criteria to the framework catalogue for
the 282 suppliers on the appropriate lot and establish which of these
provides the most economically advantageous solution.

 

Please can you provide under the Freedom of Information Act:

 

1. The Statement of Requirements developed for this work.

2. The Direct Award Criteria you selected for this work.

3. Details of how you assessed the 282 potential suppliers against the
Statement of Requirements and the Direct Award Criteria to identify that
PeopleToo Limited was the most economically advantageous supplier.

 

In addition, please can you confirm that the price you are paying to
PeopleToo Limited is based on the full day rates quoted in their framework
submission and that there has been no reduction to the price for this
specific piece of work.

 

Your Internal Review request was received by NHS England on 14 December
2018, and read:-

         

“I am writing to request an internal review of North East London
Commissioning Support Unit's handling of my FOI request 'Support for Older
Peoples Transformation Program' (FOI-057675).

I requested information concerning a procurement run by NELCSU on behalf
of three CCGs, Barking, Havering and Redbridge. In your response of 12
December you advised that the information requested was held solely on
behalf of the CCGs and not for NHS England and that as a result it does
not fall within the scope of what could be considered “NHS England
information” held by NELCSU for the purposes of the Freedom of Information
Act.

I have asked the CCGs to provide the information, but in parallel with
this I do not accept that the information was held solely on behalf of the
CCGs. I have reviewed the Information Commissioner's guidance at
https://ico.org.uk/media/for-organisatio....
This indicates that if the CSU is also holding the information for any
purpose then it is in scope of the Freedom of Information Act. It
specifically states that factors that would indicate that the inforation
is also held by the public authority include that the authority provides
clerical or administrative support for the third party. If the CSU is
running the procurement, it would surely fit into this category as in
order to do its job properly the CSU would have to review the information
and process it - it was not just holding the information but was actively
using it.

I should be grateful if you would review whether this information was
processed in any way by the CSU and if so please can you release it in
line with my original request. If the information was not processed at all
by the CSU, please can you explain why it was the CSU and not the CCGs
which declared the procurement outcome on Contracts Finder.”

 

The FOI Management team have reviewed your request and this letter
provides the outcome of this review. It may be helpful if we first explain
that an Internal Review looks at the handling of, and response given to, a
Freedom of Information request which has previously been made. The scope
of an Internal Review is therefore limited to considering whether the
request(s) was appropriately handled and whether the response given was
accurate and appropriate. An Internal Review cannot consider any new
queries not originally included in the relevant FOI request(s); these
should be submitted as new FOI requests via our Contact Centre.

 

It was noted that your original response was issued over the statutory
guidelines of 20 working days.

 

We would like to apologise for the length of time it took to provide you
with a response to your request. This fell short of our standards and we
would like to offer our sincere apologies for the delay incurred.

 

We have also assessed whether you received an appropriate response to your
request and considered the comments you have set out in your Internal
Review email.

 

It is the conclusion of this review that NHS England’s original response
was correct.

 

As stated in our original response, NELCSU undertook the procurement on
behalf of NHS Barking and Dagenham, NHS Havering, and NHS Redbridge
Clinical Commissioning Groups (CCGs). As such, any information held by the
CSU  is held solely on behalf of the CCGs. NHS England therefore does not
hold any information relevant to this request.

Any requests for information which relate to work completed on behalf of a
CCG, as in this case, should be made to the relevant CCG(s) directly.

 

You may wish to send your request to the CCG’s directly via this web link:

 

o [1][email address]

 

In line with the above, our original response is upheld.

 

We hope that this addresses your concerns. However, if you are not content
with the outcome of the internal review, you have the right to apply
directly to the Information Commissioner for a decision. The Information
Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [2][email address]  

Website: [3]www.ico.org.uk

 

Please note there is no charge for making an appeal.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [4][NELCSU request email] .

   

Yours sincerely,

 

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [5][NELCSU request email]

 

‘Health and high quality care for all, now and for future generations’

 

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We don't know whether the most recent response to this request contains information or not – if you are Sebastian Reed please sign in and let everyone know.