Supply of an Internally Hosted Multi-Channel Contact Centre Solution with Associated Services

The request was successful.

Dear FOI Team,

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below.

Supply of an Internally Hosted Multi-Channel Contact Centre Solution with Associated Services.:
http://ted.europa.eu/udl?uri=TED:NOTICE:...

The details we require are:
• Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages
• Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date
• Start date & duration of framework/contract?
• Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?
• Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?
• Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?
• Who is the senior officer (outside of procurement) responsible for this contract?

Thank you for your help.

Yours sincerely,
Frank Williams

Access 2 Info (Commissioning Communities and Policy), Derbyshire County Council

Dear Mr Williams,

 

I refer to your request for information received on 05 October 2021.

 

We will be dealing with your request under the Freedom of Information Act
2000. In accordance with the legislation, the deadline for responding is
20 working days from the receipt of the request, this being the 02
November 2021. However, we shall endeavour to deal with your request
promptly, and if possible before this date.

 

 

Yours sincerely,

 

Business Services Assistant

Access to Information Team

Derbyshire County Council

County Hall

Matlock

DE4 3AG       

 

 

 

--------------------------------------------------------------------------

If you've not yet taken up your Covid-19 vaccination invite then it's not
too late. You can book by calling 119 or visiting the [1]NHS website.

--------------------------------------------------------------------------

Think before you print! Save energy and paper. Do you really need to print
this email?

Derbyshire County Council works to improve the lives of local people by
delivering high quality services. You can find out more about us by
visiting [2]www.derbyshire.gov.uk.
If you want to work for us go to our job pages on
[3]www.derbyshire.gov.uk/jobs. You can register for e-mail alerts,
download job packs and apply on-line.

show quoted sections

CONTROLLED

References

Visible links
1. https://www.nhs.uk/
2. http://www.derbyshire.gov.uk/
3. http://www.derbyshire.gov.uk/jobs
4. http://www.derbyshire.gov.uk/privacynoti...

Andrew Hickson (Commissioning Communities and Policy), Derbyshire County Council

1 Attachment

FAO Frank Williams

 

Good afternoon

 

You submitted correspondence on 5^th October 2021 requesting details on
the Supply of an Internally Hosted Multi-Channel Contact Centre Solution
with Associated Services. The advert
([1]http://ted.europa.eu/udl?uri=TED:NOTICE:...)
 refers to TS15033 Supply of an Internally Hosted Multi-Channel Contact
Centre Solution with Associated Services. This tender was aborted and a
later tender, TS17003 Supply of an Internally Hosted Contact Centre
Telephony and Multi-Channel Solution and Associated Services, issued. The
details below in italics in response to your questions refer to TS17003

 

“The details we require are:

 

• Suppliers who applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages

 

The tender was undertaken through a restricted process. The Council
received responses from 10 applicants at the first stage and 1 at the
tender stage. Netcall Technology Ltd (formerly Netcall Telecom Ltd)  was
awarded the tender. The Council does not share details of unsuccessful
applicants as its disclosure under FOIA would, or would be likely to,
prejudice the commercial interests of authority. (Section 43 (2) of the
FOIA)

 

• Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date

 

The net spend from with Netcall Technology Ltd from  13/12/17 to 05/10/21
was £443,278

 

• Start date & duration of framework/contract?

 

The contract was concluded 13/12/2017 and Go-Live was 10/7/2018. The
initial contract term is 5 years from Go-Live

 

• Could you please provide a copy of the service/product specification
given to all bidders for when this contract was last advertised?

 

Copy of Council Requirements for this service attached to this email

 

• Is there an extension clause in the framework(s)/contract(s) and, if so,
the duration of the extension?

 

Yes. The initial contract term is 5 years from Go-Live with options to
extend on an annual basis for up to 3 further years to a maximum of 8
years

 

• Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed?

 

Not confirmed

 

• Who is the senior officer (outside of procurement) responsible for this
contract?

 

Robert Pearson  – Assistant Director Finance and ICT-  Commissioning,
Communities and Policy

 

 

I hope this information now satisfies your request.

 

However should you wish the outcome to be reviewed, please follow the
procedure as set out below:-

 

If you wish to challenge this decision further, please send your comments
to:

Stage 1

 

Access to Information Officer

Legal Services

Derbyshire County Council

County Hall

Matlock

DE4 3AG

01629 538373

[2][Derbyshire County Council request email]

 

 

Stage 2

After completing the above procedure, if you wish to challenge the
decision further, then you have a right to contact the Information
Commissioner’s Office as follows:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 0303 123 1113/Fax: 01625 524510

 

 

 

 

Thank you for your help.

 

 

 

Yours sincerely

 

 

Please note I am currently working remotely with limited phone access. 
Please contact via email or Skype.

 

Andrew Hickson MCIPS | Principal Commissioning Officer | Corporate
Procurement Team | Finance & ICT Division | Commissioning, Communities and
Policy |

Derbyshire County Council | Chatsworth Hall, Matlock, Derbyshire DE4 3FW
| Direct dial: 01629 536479
Visit us at [3]www.derbyshire.gov.uk | Follow us on [4]Twitter | Find us
on [5]Facebook 

 

 

--------------------------------------------------------------------------

Join thousands of local residents who receive regular county council news
direct to their inbox. Go to our [6]website and click on the Sign Up
button.

--------------------------------------------------------------------------

Think before you print! Save energy and paper. Do you really need to print
this email?

Derbyshire County Council works to improve the lives of local people by
delivering high quality services. You can find out more about us by
visiting [7]www.derbyshire.gov.uk.
If you want to work for us go to our job pages on
[8]www.derbyshire.gov.uk/jobs. You can register for e-mail alerts,
download job packs and apply on-line.

show quoted sections

CONTROLLED

References

Visible links
1. http://ted.europa.eu/udl?uri=TED:NOTICE:...
2. mailto:[Derbyshire County Council request email]
3. http://www.derbyshire.gov.uk/
4. http://www.twitter.com/derbyshirecc
5. http://www.facebook.com/derbyshirecc
6. https://www.derbyshire.gov.uk/council/ne...
7. http://www.derbyshire.gov.uk/
8. http://www.derbyshire.gov.uk/jobs
9. http://www.derbyshire.gov.uk/privacynoti...