Supervision Services

Response to this request is long overdue. By law, under all circumstances, Royal Brompton and Harefield NHS Foundation Trust should have responded by now (details). You can complain by requesting an internal review.

Dear Royal Brompton and Harefield NHS Foundation Trust,

Specialling/1-1/Bed watch

I am seeking the feedback from suitably qualified NHS professionals regarding the above service.

I would very much appreciate you taking a few minutes to complete this questionnaire.

1. Provide or attach location of policy regarding one to one/specialling/bedwatch/Enhanced Care services at your Trust.?
2. Does the current system fulfil the requirements of the policy?
3. Do you currently outsource any 1-1 care for patients displaying challenging behaviours or have to rely on backfilling or security?
4. If out-sourced which department or individuals would be responsible for deciding to call additional staff onto site?
4.b. Which department would be responsible for arranging the contract with the service provider?
5. How often does the Trust require assistance with patients displaying challenging behaviours?
6. What is the current average monthly spend on these services (last 3 months)?
7. What specific training do staff providing these services receive?
8. Who is the Trust Lead for these services, please provide contact details.

Yours faithfully,

Lou Keeley

foi@rbht.nhs.uk, Royal Brompton and Harefield NHS Foundation Trust

Dear Lou Keeley

Further to your request, made under the Freedom of Information Act, 2000. The Trust has received your request and will respond within 20 working days.

Your request has been allocated the reference number FOI3775 . If you have any queries in relation to your request, please quote this reference number.

Yours sincerely,

FOI Department
Royal Brompton and Harefield NHS Foundation Trust

If you are unhappy in any respect, with the way in which your request has been handled, you can request an internal review by writing, by email or letter, to The Director of Performance and Trust Secretary, Royal Brompton & Harefield NHS Foundation Trust, Royal Brompton Hospital, Britten Wing, Sydney Street, London SW3 6NP: [email address] Tel: 020 7352 8121.

If you are dissatisfied with our response, you can apply to the Information Commissioner, who will consider whether the Trust has complied with its obligations under the Act, and can require the Trust to remedy any problems. You can find out more about how to do this, and about the Act in general, on the Information Commissioner’s website at:www.informationcommissioner.gov.uk. Complaints to the Information Commissioner should be sent to: FOI/EIR Complaints Resolution, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

It is important to the Trust that you are satisfied with the way in which your request was handled. There is an applicant satisfaction survey on our website and we would be grateful if you could spend a short time to comment on your request.
http://www.rbht.nhs.uk/about/freedom-of-...

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foi@rbht.nhs.uk, Royal Brompton and Harefield NHS Foundation Trust

Dear Lou Keeley

Would you mind clarifying what you mean by 'challenging behaviour' in Q5, as many of our patient are confused once they come out of Theatres.

Regards

FOI Department
Royal Brompton & Harefield NHS Foundation Trust

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foi@rbht.nhs.uk, Royal Brompton and Harefield NHS Foundation Trust

Dear Lou Keeley

I am writing to advise you that the 'clock' will be stopped on this FOI request until we receive clarification.

Regards

FOI Department
Royal Brompton & Harefield NHS Foundation Trust

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foi@rbht.nhs.uk, Royal Brompton and Harefield NHS Foundation Trust

Dear Lou Keeley

The Royal Brompton & Harefield NHS Foundation Trust is writing to advise you that if clarification is not received by 31st January 2018, this FOI request will be closed.

Regards

FOI Department
Royal Brompton & Harefield NHS Foundation Trust

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Dear [email address],

Regarding clarification Q5,

Challenging Behaviour - any verbal, non verbal or physical behaviour exhibited by a person which makes it difficult to deliver good care safely.

Yours sincerely,

Lou Keeley

foi@rbht.nhs.uk, Royal Brompton and Harefield NHS Foundation Trust

Dear Lou Keeley

Thank you for the clarification, the clock will now be restarted.

Regards

FOI Department
Royal Brompton & Harefield NHS Foundation Trust

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