Summary of Persons Under Trains on London Underground.

Neil Hood made this Freedom of Information request to Transport for London

The request was successful.

From: Neil Hood

3 March 2009

Dear Sir or Madam,

Could you please provide a tabular summary of the number of "Person
Under a Train" incidents during the past decade which have occurred
on London Underground? Please show results per Line and per
Station, separated into fatal and non-fatal incidents.

(Please note, this is a different question from the recently
answered "Person Fallen Onto Tracks" FOI question as not all
Persons Fallen On Tracks could be classed as Persons Under Trains
and vice versa).

Yours faithfully,

Neil Hood

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Transport for London

7 March 2009

Our ref: 1003094654

Date: 07.03.2009

Dear Mr Hood

Thank you for your email received by London Underground on 3 March. You
have asked for a tabular summary of the number of "Person under a Train"
incidents during the past decade which have occurred on London
Underground.

We will deal with your request as soon as possible and in any case provide
you with a response by 30 March.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me on 0845 330 9880. We are
open every day from 08:00 to 20:00.

Please contact me again if you need any help in the meanwhile.

Yours sincerely,

Ebbah Kwambai
Customer Service Advisor
Customer Service Centre

If you wish to reply directly to this email, please click on the reply
button on your toolbar. Please do not alter or delete the subject line as
this will result in your email not being delivered.

To improve our service we would very much like your feedback and we would
be grateful if you would complete our brief, and confidential, Customer
Satisfaction Survey. To access the survey [1]click here

If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [2]click here

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Transport for London

19 March 2009


Attachment Our Ref 87976.xls
72K Download View as HTML


Our ref: 1003094654

Date: 19.03.2009

Dear Mr Hood

Thank you for your email received by London Underground on 3 March. You
asked for information about:

o A tabular summary of the number of "Person under a Train" incidents
during the past decade which have occurred on London Underground
separated into fatal and non-fatal incidents.

Your request has been considered under the requirements of the Freedom of
Information Act and I can confirm that Transport for London (TfL) does
hold the information you require. Please find attached:

o Information in an Excel spreadsheet format

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me on 0845
330 9880. We are open every day from 08:00 to 20:00.

If you are not satisfied with this response, please read the help-sheet
below entitled ‘Your Right to Appeal’.

Please contact me again if you need any help in the future.

Yours sincerely,

Ebbah Kwambai
Customer Service Advisor
Customer Service Centre

Any copyright in the material provided with this response is owned by TfL
or one of its subsidiary companies unless otherwise stated. The disclosure
of information does not give the person or organisation who receives it an
automatic right to re-use it in a way that would infringe copyright (for
example, by making multiple copies, publishing and issuing copies to the
public). Brief extracts of the material may be reproduced under the fair
dealing provisions of the Copyright, Designs and Patents Act 1998
(sections 29 and 30) for the purposes of research for non-commercial
purposes, private study, criticism, review and news reporting.

Your Right to Appeal

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request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person who
made the original decision, in accordance with the complaints procedure
published on our website at [1]www.tfl.gov.uk/foi.

Requests for internal review should be addressed to:

Head of Information Access and Compliance

6^th Floor Windsor House

42 – 50

Victoria Street

London

SW1H 0TL

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website

[2]www.ico.gov.uk

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From: Neil Hood

28 March 2009

Dear Sir or Madam,

Thank you for the clear and comprehensive response, TfL has shown
here a good example of how well FOIs can be answered.

Yours sincerely,

Neil Hood

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Transport for London

28 March 2009

****** THIS IS AN AUTOMATED RESPONSE FROM LONDON UNDERGROUND'S CUSTOMER
SERVICE CENTRE - PLEASE DO NOT REPLY ******

Thank you for your comments. Your email has been successfully delivered.

We will deal with this matter as quickly as we can and aim to send you a
reply within 10 days.

Depending on the nature of the matter however, it may take longer than 10
days to investigate and respond to you. If this is the case we will keep
you updated until we are able to respond fully, once the investigation has
been done. If you need to contact us in the meantime, you can call us on
0845 330 9880. We are open 7 days a week from8am to 8pm.

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